"This is the second time we are ordering, and I will be ordering again. "
"Eddy was fabulous. He helped me out in a huge bind. Another company never responded after my order to let me know it was going to be delayed by 2+ weeks. This left me with less than 5 days to find someone else to work with for a Cancer Fundraiser. He made sure my order was as I wished and is rushing it to me to have it in time. HIGHLY RECOMMEND. "
"One of my students is running for a state office in the club I sponsor. She decided sort of last minute she wanted customized bracelets to give away at the campaign rally. I tried three websites and the "rush shipping" for all three was in excess of three weeks. I just placed the order with 24HourWristbands and the delivery date is a week away! That is customer service!"
" I searched the internet for affordable wristbands for hours and they had the lowest price. Arrived over a week earlier than planned and everything was perfect. 700 wristbands for $154 was a steal! Good quality for price and shipment time. Customer service responded quickly to my "online tickets" and the online agent in the bottom left corner was quick and helpful. Will buy again if I need wristbands!"
"GREAT SERVICE, LOVE IT. YOU NEED TO TRY IT"
"My business partner gave me the address and I was done in less than 15 mins! First timer"
"I ordered my bracelets a month ahead of time and they did not make it by my due date I gave. I have had no help from customer service! Will never use this company again!"
"Matthew helped me get the job done right! Way to go!"
"AWFUL CUSTOMER SERVICE. The support company they hired in India, is seriously not trained in customer service. I ordered two different wristbands... one from US, one from China. I was told I would get my shipment today. I called to see the status of this shipment and they told me NEITHER has been shipped. The US order is still in production and the China order is stalled because and I quote, "Well you know, Chinese New Year break."
I asked for a refund because when I ordered, it said it would be delivered by today and the rep proceeded to say, "Well it says 2-3 weeks." Which it didn't. I asked when I could expect the Chinese order since it hasn't even gone into production... He said 3-4 weeks from order date. He changed his story multiple times. He said, "It's not my fault you didn't read the terms and conditions."
Although when I ordered the check out page said it'd be delivered today. I don't even mind waiting a little longer but the fact that this person changed their story, had an attitude, and they didn't set the expectations correctly is absolutely ridiculous.
He also refused to give me his name.
I'll be doing a chargeback for this."
“Dear Mishel,
We apologize for any inconvenience that you may have faced but please know that you chose standard shipping for both your orders and since we use external shipping carriers to ship our products we cannot guarantee a deadline or be certain about the delivery date as they only guarantee delivery on rush orders. Standard shipments only have approximations on delivery so we can never be certain on when specifically it will be delivered. We do however understand your disappointment for which we would like to offer a 10% discount on your order as a token of courtesy. We are also looking into your order as of now and will notify you as soon as it is shipped. Thank you and please contact us for any further inquiries
Sincerely,
24HourWristbands.com”
"Mathew was kind and professional "
"I am excited to get our wristbands."
"Recently ordered cups for a reunion! Easy, fast, amazing product and great price!!!"
"Always reliable, good quality and great price. We use these every year for Vacation Bible School!"
"This is by far the best pricing on items and the best options on shipping"
"I did a lot of research on pricing and ended up here, the prices were great and love the option to choose if it is made in the US "
"It was my first time ordering from this site. So I hope my wristbands turn out fine. I’ll definitely be making more purchase’s."
A rep from 24HourWristbands, 24hourwristbands, has responded:
“Hello Customer,
Please note that you chose Standard time-frames and placed the order on January 20 after cut-off time. Per agreed terms, 'Cut-off time for next-day production on all orders is 10 AM. Orders placed before cut-off time will enter into production the following day. All production timelines reflect business days. Standard Production time – Our Standard Production time is typically 7 business days. Standard Production time is "estimated" and your order will not be considered late if production has exceeded 7 business days. All shipping is business days. Ground Shipping will take anywhere between 3 to 7 business days when shipped inside the continental US.' Please note that if you have any specific in-hands date, please opt for rush production and rush shipping time-frames that guarantee delivery dates. Your order has been shipped out and should reach you soon. We hope you like the products.
Regards.”