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Product & services pricing
3.75/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2015-08-10

"Online ordering was simple and quick, package arrived when expected and in great condition"


Verified
3/5

2015-08-09

"The item said in stock will ship in 1 day but it took 3 days to ship for some reason. Other than that Im still waiting on it to get here."


Rep reply posted 2015-08-10
A rep from Adept Powersports, adistribution, has responded:

“Hi Michael, our website shows availability for each item. Many items will say "Ships today", some will say "Available ships in 2 days", etc. On this particular item our website shows "Available - Ships within 1 business day" - which is exactly when it shipped. You ordered Sunday and the item shipped on Tuesday. We apologize if that availability information was not clear when you made the purchase.”


Verified
5/5

2015-08-09

"Very satisfied with the turn around on shipping... I ordered the wrong part, so my only negative remark is... No retun info sent with my order. You will have to go back online, call get info to retun... A little bit of a pain, but if I had ordered the correct part I would not have one complaint."


Verified
5/5

2015-08-09

"Came a day early. Great product. "


Verified
5/5

2015-08-08

"Good communication via email"


Verified
5/5

2015-08-07

"I got a good price on my tires and they shipped quickly. "


Verified
1/5

2015-08-05

"After getting a confirmation email of my order, they wrote to ask me to register my SHIPPING address with AmEx so they could verify the purchase. - I have never been asked to do this, nor have I ever heard of anyone doing this. It shows complete ignorance of how to do business.
When I questioned why I needed to register my current location with AmEx, they assumed I stole the card. Implying that a Google search gave me my home address (since there must be only one person in the world with my very common name - and as luck would appear to be on my side, this google search address was also the billing address, not a P.O. box).
Anyway, aside from their paranoia, and ignorance of the ability of cardholders to cancel stolen cards, they wanted me to register my on-the-road address with AmEx which would then appear on my credit report as a previous residence. These guys are idiots. Their alternate 'solution' was to ship to my billing address (NYC) instead of the shipping address (San Diego). Unbelievable.

They cancelled my order.

Then a minute later they continued with a litany of snarky, insulting, and eventually threatening emails. After calling me a thief, they then implied I was insane. Accusing me of having the attitude of 'the customer is always right' (which I kinda do for the majority of customers, but didn't express that belief to them in the slightest) they said: frankly we have plenty [of] sane customers and don't need any like you.
Nice.
Then, as if it couldn't get more ridiculous, Alex told me to: F[*]ck off. We don't want your business - hope that's clear.
The latter part being the truest I've ever heard.
The emails continued and got worse; suggesting I needed therapy and reporting me to the police. (for what? I have no idea - nor have any authorities contacted me). Stay clear of these idiots.
By far, the WORST customer service I've ever experienced. I'd recommend ANY other place before these window-lickers.
"

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Verified
5/5

2015-08-04

"The service was very fast and easy online access"


Verified
5/5

2015-08-04

"All Good. Decent delivery time."


Verified
5/5

2015-07-31

"Part was here the very next day after i ordered it! I will never order from another online company again! Thanks 2 wheel pros!"


Verified
3/5

2015-07-30

"tried to purchase for my dual sport bike. bought others and returned. waiting for credit card repayment."


Verified
5/5

2015-07-30

"Right product, right price on time."


Verified
5/5

2015-07-27

"fast service, will buy from them again."

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Verified
5/5

2015-07-27

"Fast shipping no issues with product will definitely order again "


Verified
1/5

2015-07-26

"did not get what was seen on website sorry
"


Rep reply posted 2015-07-29
A rep from Adept Powersports, adistribution, has responded:

“Robert, sorry to hear you did not receive what you expected. It looks like you ordered front BikeMaster brand brake pads for 2010 Yamaha Zuma. I see you already requested to return these and are returning the items. It sounds that your bike is not a 2010 Yamaha Zuma.”