"The customer phone support was very good. I ordered a replacement 3G Sprint broadband device. It arrived in a timely manner and worked perfectly when I first tried it."
"My experience with the 3Gstore started with an urge to wirelessly connect all the various equipment in the house. Not being particularly gifted in the digital medium, a friend of mine helped out. After looking around, he passed along the name of both y'alls store and the product I would need. The product arrived@ 3 days after I ordered it and, according to instructions, it seemed a fairly straight forward procedure. Well, everything went along swimmingly until I ran into a connectivity problem. After wasting 3 hours of frustrating attempts to resolve this problem, I finally called your tech line for help. The guy I talked to patiently listened to my incoherent setup description and then in the nicest way possible made me feel like an utter moron for not previously thinking of the simple solution he posited. Needless to say, problem fixed, all systems go. I am very pleased with your products and the savvy technical advice that comes with an order. 3Gstore will be the first place I look to for any future needs of this sort. Thanks for your help."
"Working with the 3G store was a great experience. The pre-sales assistance was very helpful. They outlined all available options for meeting my needs. This allowed me to make a very informed decision. The order was shipped the same day and arrived in two days."
"Order arrived on time. Wilson signal boost DT is rather tricky to set up (requires some experimentation and proper placement), but once it gets going, the results are amazing. We had no bars at all on MiFi without it. With it, we have five bars and DLS/Cable speed. Best possible outcome. Instructions are clear and well illustrated. I recommend this product. "
"I was quite pleased with the ordering process I experienced at the 3G Store. The process was very easy and quick and a sales person was on the phone the next day to make sure that the delivery address was correct. The order was received very quickly and the enclosed instructions were very clear. A+"
"The unit arrived quickly and was as described. I selected the item based on the information that they had on their site.
I use the unit as a WiFi repeater. I works well, allowing internet access in places where there previously was none."
"Third time I've ordered from them, and still no surprises.
Package came on time and wrapped well, with nothing but the best quality components inside.
Really, can you ask for more?"
"I knew I needed tech smart people who have hands-on experience with the products and practical applications. The guy who took my call gave solid answers with good technical reasoning and was able to cite examples. When the topic turned to steps for setting up an account for the new cellular service, he had the answers too. As promised, someone called me later to update me on the order processing related to Sprint. The 3G/4G router came on time, in good shape, software updates already installed, and works as promised. Glad I went with a store with people who know and understand 3G/4G data service products."
"I order my router late Friday night custmer service was so understanding and helpfull that they were able help me choose the right router for my sprint air card ship it on time I actual got two hours before my filght help me set it up and I made such impersion on my Boss that now I'm his go to man for IT and I get to travel. All over with him THANK YOU so much for everything"
"The service and advice received was very professional and the individual was a true professional. Would recommend 3GStore.com to anyone.
p.s. have already recommended the store to a friend"
"Well, I appreciate 3G's response, but when I talked to them on the phone-----they said to contact THEM for the ESN swap. Again. If I have to go through Sprint for meaningful support, why use 3G?"
"This is the 3rd time I have ordered from 3Gstore.com Website was easy to work, prices are the best on the net, support is thee best bar none, and they not only had what I wanted, but shipped it the same day! "
"3g Store is the kind of vendor that I prefer to do business with. They have the technical expertise that helps me expand my business and are willing to offer advice.
They are not the cheapest, but neither am I. They do what they say and care whether or not your project is a success."
"Very unhappy with this store because of misinformation given by their Tech Services person. He told me that I needed a different adapter for my new air card in order to connect it to my existing antenna (all of my previous equipment was ordered through 3G so it is not like I am trying to mix apples and oranges). The Tech Services person stated that the old adapter would not work with my new Sierra Lightening air card. My old card was the Sierra Mercury.
Mind you, this is the reassuring information 3G has on their web page, "The Mobile Broadband Experts at 3GStore.com have helped thousands of customers put together a solution that suits their exact needs -- We're ready to do the same for you! If you have any questions before ordering... Give us a call at....." Well, I called before ordering and have now discovered that they may or may not correctly give you the information you need.
The part arrived today and to my dismay it was the exact same part that I already had. The part was only $13.00 but the shipping was $7.40! At the time of the order I had asked the sales person to just mail it to me but was told "No, they could not do that it was their policy to only ship by carrier." At the time I felt I had no other choice but to order the part since I had been told that my existing adapter would not work.
When I called 3G to discuss the matter I got little satisfaction. Even though this problem is due to the fact that their tech person gave me totally bogus information they absolutely refuse to do anything but issue a RMA for me to return the part (at my expense) and then will only refund the original $13.00. I feel this is very unfair - they claim it is "policy". One can only assume that their policy is to not stand behind the information their employees give customers and that their policy is to sting customers for exorbitant amounts for shipping small items with no redress for the customer when the problem originated on 3G's end.
Message to Mike at 3Gstore.com re resolution of my complaint. This is in response to the email you sent which did NOT contain the section you wrote here re "Smart Post". NO! I was not offered an option to mail the part I was told absolute that it could ONLY be sent by Fedex!!
My note to Mike: Thank you very much for handling this matter. I am glad you understood my complaint. When I called your customer service your employee kept putting me on hold while he spoke to someone else about this problem (it turned out to be a long drawn out conversation that left me increasingly frustrated and upset). According to the person I spoke with your company refused to budge on this issue. That is why I was annoyed enough to go on the Net to voice my complaint. I appreciate that you handled this and I have returned the part to your company with a note in the package explaining that a refund had already been processed.
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"I was shopping on-line for an Internet router adaptable to a USB key. 3G's explanations of the relative capabilities of the alternative products were by far the best that I found on any site. My purchase has met expectations, and I would use 3G again were a similar to need to arise."