"Ordered a set of Le Creuset and Shun's knives for 50% cheaper than Amazon. Price was clearly a mistake, but 6pm decided to honor the deal. Amazon service. Products delivered quickly. Will shop again!"
"Selections look great, but they’re unorganized and not customer focused.
I ordered a pair of boots in size 5 ½ and 6pm shipped the incorrect size “5 times”! Each time I received the incorrect size (including 7 ½, 8 ½, 9 ½, 7 ½ and a 5th time another 7 ½) I called customer service, they apologized, and reordered the correct size to be shipped to me. Eventually, a customer service supervisor refused to replace the shoes with the correct size, since they had no way of guaranteeing I would receive the correct size. No discount or alternative was offered for a different pair of shoes. To add insult to injury, my refund will take 10 business days – it has been a month since my original order.
It was the most disappointing online experience I have ever had"
"This company is horrible. This was my first time and my last. I purchased 2 pairs of boots from them. Prices were not bad, $24.99 and $49.99. 3 days later, I checked on the status of my shipment and there was nothing. They have not shipped the items. I contacted them and they were "nicely" enough to ship the items right away. 7 days later, I received my order. The $24.99 was worn, the sole was all black, but I like how they feel and look, so I contacted them but they never responded. So when I decided to return them, I did not have the option to return them. That is, they did not have the check box on that specific pair of shoes. What? Are you serious? What a SCAM!! at the end, I decided to keep the shoes, I did like how the shoes look on me and they were cheap. The second pair, $49.99, those were horrible, and had the SAME dark soles as if they were worn. They did not look at all like the picture. They look cheap and fit so awkwardly. When I was returning them, I found out that I had to pay for my own shipping? WHAT? uugghhh...I have learned my lesson. READ return policies well. Regardless, I'll be contacting Amazon in regards of this. Sometimes I do hate talking Amazon since they have their customer service from who knows where...AVOID this company! AVOID! AVOID! AVOID! AVOID! there are TONS of choices out there. DSW is EXCELLENT. Even ASOS, a British company."
"Ordered Feb 2nd 2014
Shipped on Feb 3rd from KY
Delivered on Feb 4th in AZ
It was automatically Priority Mail 2-day
No problems, exact item I expected. Sizes were correct.
I have ordered from them several times in the past and no problems with their orders either."
"Customer service is horrible! I had an issue with an unworn item and I wanted to return it but it fell just outside of the 30 day return policy. My first contact was via phone in which it took over 30 minutes to resolve. The rep was very rude and unprofessional. I received a very stern warning from her that this was an exception and would not be allowed to return again in the future. I responded that I would just take my business elsewhere. I then followed-up via e-mail to report the representative I spoke with. I received 3 emails from 3 different individuals, none of which addressed my concern/issue. I also received a response from an unrelated person with their return issue attached to my email. I do not know who (or what country) handles their returns, but they are completely lacking in customer service or interest in the customers!!! Return shipping is paid by the buyer and prices fluctuate on items. They're not always cheaper and often raise prices when offering a 'sale' or coupon code. Return service is slow. I also question quality of items. I've ordered items that I already own in same exact size and everything but the items received from 6pm were faded and/or sized wrong. I will no longer purchase from this company."
"Bought some items from their store, when it shipped I was pretty excited. Unfortunately it was never delivered. I've been waiting patiently for them to refund me. I thought UPS would be bad but they were pretty quick about it."
"I truly cannot believe WHY this website has bad reviews and such a low grade.
Even after seeing it, I had to give it a try, because the prices are UNBEATABLE!
People, I've bought 4 sneakers and 1 boot, with the lowest price I'd ever seen (in NYC, at least) and they ALL arrived, ridiculously fast and they were GREAT, like or better than the picture.
IF some people had trouble, I'm really sorry, but I had to come and talk about my experience, I cannot imagine how my purchase could be better. Thanks 6pm! =D"
"I've ordered from 6pm.com probably 4 times now in the last several months, always had a great experience. They ship fast, the sizes and shoes were exactly as described. Free shipping too! So I don't have to worry about batching my orders together. I just order one pair if I want to without worrying about meeting a minimum for free shipping. Not sure about anyone else, but I've been very happy. I highly recommend that you know the sizing of the shoes, especially if you aren't familiar with the brand. Just because you take a size 8 in brand A doesn't mean you take a size 8 in brand B. I ordered shoes from brands I already use, so that wasn't a problem. Haven't had to deal with a return yet, but it sounds like it might be somewhat of a more difficult process than other retailers."
"I recently purchased an order at 6pm for their black Friday and I can't recommend them more. They ship really fast, ordered it in the middle of the day and it shipped early the next day. So orders may be automated and if you try to cancel soon after it may ship anyway. Shipping was free which was nice and the items came just as expected. There is a 30 day return policy however return shipping is not included. Items were well priced and look great. Will be looking forward to making purchases on items in the future."
"Ordering from 6pm was easy and convenient. Fast shipping and delivery."
"6pm.com is fantastic! I must admit I was not sure about ordering from this website after reading all those negative reviews. Thank goodness for those people who left positive reviews because I was so pleased when my package arrived. My boxes were wrapped perfectly, the order was correct, and they were the correct sizes. My only complaint is that the website did not do my shoes justice. They're even more beautiful in person!"
"It's sad that the ratings for this were so low. I read all of them and I was pretty hesitant to order my boots from 6pm. But the prices were too good and added with the free shipping, I thought I would take a big breath and go ahead and order. I got my package yesterday and as I held my breath and opened it, I was surprised to see that... everything was perfect! The size was perfect, same color, same brand, same everything! I was pleased to get a pair of boots for such a good price. Definitely had no problems at all! And no, I am definitely not a 6pm employee. "
"I purchased a pair of shoes that were priced at $14.99, which was discounted from a $110.00 value. I had never heard of the "Circus By Sam Edelman" brand but when I saw they seemed to be a similar quality to others, I decided to purchase them. The first pair I ordered was a size 7, the shoe fit as if I was squeezing into a 6.5, so I checked the inside of the shoe and sure enough, it was the correct size. I decided to send them back so I called customer service because I noticed after going onto the website, that they don't have an exchange policy. I decided to go up to a 7.5 and ended up having to buy the shoes again which had gone up to $25.89. I sent the first pair back having to pay the shipping cost and received the second pair within 4 days. I was very disappointed to try them on and not be able to wear those either. The 7.5 fit was the same as the size 7. Again, I checked the inside of the shoe to see if they sent a smaller size and it said 7.5. I'm starting to wonder if this website sells irregular merchandise because this is ridiculous that both of these sizes aren't much different and are very tight and uncomfortable. I'm very disappointed because I still don't have a pair of shoes, yet I'm having to spend all this extra money for shoes that started off at $14.99. I'd rather go to DSW or somewhere or to order from another merchant that is more reliable."
"6pm.com rectified their error and a full refund was applied to my credit card. Thank you."
"I think it is kind of sad that this website has a 1.8 overall rating. Shipping was beyond fast I ordered on Sunday and they came Tuesday morning. It is zoo hard to believe all these low ratings. I was really scared to open the box. People say they give wrong sizes so i look I'm like okay this is a nike box good.. opened the box saw it was the color i ordered AND THE SIZE. I love my shoes and I will hopefully be ordering from 6pm again. Hopefully I do not get too cocky because I'm still wary since a lot of people have bad luck. I guess I got lucky."