"This company has always shipped what we have odered although the average time from order placement to items received is about 2 months, never less than 6 weeks, and as long as 4 months. I recommend not prepaying (use C.O.D) and pay for only the items received as an order never comes complete in 1 shipment. Refer all problems to the BBB as anything else will not yield results."
"We ordered 21 items 12/4/05. After several rude customer service people, and a week and a half with no shipping, we spoke to a male who CLAIMED he was a supervisor and said we would receive our shipment by Christmas. This was on 12/19/05. He said we would have to pay an extra $13 for shipping, and we agreed because these items were Christmas gifts for our 2 young children. Only 3 things arrived by Christmas, so we had to lie to our children about where the rest of Santa's gifts were. The last item did not arrive until 52 days after the original order, which we PAID FOR on 12/4/05. We spent $205, and were charged $150 for shipping. When we called to complain and inform them that we would not be paying for shipping, as they did not follow through on their word, the manager was actually yelling at us and telling us we were liars - they don't even HAVE any male supervisors, and what's more, there is no record of our numerous phone calls. What I recommend to ALL of you, is to go the Better Business Bureau website and report them; I did it last week and already our ABC account online has been credited $100 of the shipping. Good luck to all of you!"
"I thought it was just me having all these issues with this company. I'm so glad I found this site. WHEW! I just closed my account after starting to receive collection notices for items I ordered in November for Christmas and STILL hadn't received until January. ARGH! Is Lakeside better, even though it's a sister company? "
"This is my third purchase from ABC, I have been pleased with everything I've purchased. I do say that sometimes shipping time is a little lengthy, however I have taken this into account for new purchases. I allow at least a week for delivery, overnight or any speedier method of shipping is not offered."
"did christmas items till dec 29 when they tell you must oder by dec 15 to get them by xmas when you look to see if they shiped you get a fedex # it go ca to fl and than you a new fedex# they change the items that is to ship week after they tell it is ship and they did not 20 out 30 things that they mark as ship you call they put you on hole for a min of 35 min max of 1 hr and if you get to the 1 hr point they hang up on you when ask where your items are they tell you they where ship and they do not what is shiped that is up to shiping dep. but you can talk to them the worst place to ever"
"I have never ordered an item from this company, nor received an invoice; however, I just received a collection notice from Pinnacle Financial Group on their behalf for $39.02."
"im so disappointed with this company.i could go on and on why i would never order from them again, but it would take a while. if you are smart, try some other company before you order from abc.i never received my order. i finally gave up. you cant get thru to them to find out what was going on either. good luck if you order."
"I order 10 different items. 3, 2 & 5 each of these 10 itmes on November 2, 2005. It took over a month to start getting these items in. I order for Christmas. Here it is Christmas eve and I don't have 2 of the items. I called them, and I stayed on the phone for over 45 minuties and no one ever picked up. They had a message on the phone that says: Someone will be with you shortly, please don't hang up. I then sent them a fax begging for these last 2 items. I have never received a return fax or a phone call from these people. They have ruined my Christmas. I will have to go out today to try to find something to replace these 2 items. I needed 3 Daisy Backrest for 3 children and 5 pairs of slippers for 5 adults. My online account says these items shipping labels were sent over to FEDEX on December 16, ready to be shipped and that is far as they got. Someone didn't do their job. I will never, never buy anything else from ABC Distributing. There is no customer service. I told them in my fax, that I had to have these by Christmas, they at least should have told me that they were not going to be shipped in time so I could have went shopping for these 2 last items. I sent them my money for the entire shippment so I know payment wasn't the issue. Please be ware of ABC Distributing.
Kathryn Horton
***-***-****"
"THIS COMPANY SUCKS!!!!! I ordered last year from ABC and I didn't receive my package at all. Nothing but a card saying it had been cancelled because the item was no longer available, 2 days after the delivery date. I decided to give them one more try. NO LUCK!!! I ordered on the 4th of DEC. and have been told each time I call that the order is being shipped that day, each call lasting over 45 minutes on hold!! Rude customer service personel that are of no help until today when I finally got someone on the phone and I cancelled the order. Thank God that I didn't pay for this up front....I would never get my money back at this rate."
"Terrible customer service! No toll free # so when you are calling to complain about your order not arriving you have to pay a heafty phone bill if you don't live in the area. No e-mail contact. Website is not working more than its working. Orders always late, backordered, or lost. If you order a product and they run out you don't get a call or e-mail, they send you a post card letting you know about a day before you need it or after. Order status is always saying its in the shipping process, yet it will soon change to backordered. Orders always came FedEx until right before Christmas they decided to ship all of mine parcel post. Order shipped on 12/6/05 still hasn't arrived yet order shipped on 12/12/05 same way arrived 2 days ago. Can't track because its parcel post. Tracking # given on site isn't a valid one for USPS."
"I placed an order in the beginging of Dec. Still have not recieved anything, Called them at ***-***-**** was on hold 25 min and they said all items were shipped. Called fed ex they said they didnt have any of my packages. Called ABC back at ***-***-**** and they told me they were waiting for fed ex to pickup. Called fed ex back and they said "it looks like we dont have toses packages in our posession". I don't know who is messing up but according to ABC, everything was shipped as of today and should receive them this week. Fed ex dosnt have them! Havnt had payment problems as I wait until I receive my bill, theres no way I'll pay them until I get my s***.
Havn't had web page problems except that it says my packages have been transmitted to fed ex forever. So is it ABC or Fed ex? Miami sucks!
"
"I placed an order on 12/7/2005 without any reason to believe my shipment wouldn't arrive before Christmas. Why? Because there is absolutely NO shipping information mentioned on the website. There are no options, there are no time estimates and I ordered $700.00 worth of merchandise because I thought they were good deals. Today is 12/15/2005. My merchandise has been in the "shipping process" since December 9th when they deducted the e-payment from my checking account. I call today and now there is NO guarantee that I will receive anything by Christmas because they have to 'hold' my payment for 7-10 business days (of which is NEVER mentioned at anytime during the ordering process.) Nothing I ordered was personalized and I was given immediate information about what was backordered and what was available. It says on their "frequently asked questions" portion of the website that in-stock orders would be shipped immediately. WHAT A JOKE! I called and I held for 45 minutes and when she told me nothing was coming today...I threw a fit and spoke to her supervisor. She is supposed to call me. This money has already been deducted from my account and this was what I had to spend on Christmas. If I cancel everything, it will take 7-10 business days to credit my account. THis will never happen to me again. I am furious!!!
heather37334"
"This is part of a multi-shipment order.
I placed this order at the end of November. I was advised a few days later that on 12/6/05 my order was shipped. Except it was not my whole order, there were 3 other items that were backordered (I cancelled them). And there were 2 other items still in 'shipping process' mode (A mode they have been in for 3 weeks now.
I have been able to 'Track' the package was shipped, and the status for almost a week now has been 'Package data transmitted to Fedex'. I called FedEx, apparently that means that Fedex received the notice, but never recieved the box.
To try and call the customer service is futile. If the call even picks up at all, it is dead air. Email has been non responsive, and I have no idea when to expect my shipment.
Once I went through the ordering procedure, I was never allow to choose my shipping method. That concerned me, so I attempted to cancel the whole order immediatly. However it had no record of my order placed just moments earlier. It wasen't until the next day (where 'shipping process' items cannot be cancelled) that my order showed up at all. "
"I ordered about 15 items from this company on 11/11/05. It is now 12/12/05 and I am still waiting on half of my order. I cannot check the status of my order because the customer service section of their webpage is constantly down. I think i have been able to access it once in the last two months. The items are priced cheaply because they stick it to ya with the shipping--for a 3lb package i paid $10 shipping and only discovered the price AFTER it was charged to my acct. I thought I was spending $50 and in the end will most likely end up spending three times that since they can't ship anything in just one box. I am very dissappointed in this company and will never again order anything from them. I should have listened to my friend when she told me not to bother with ABC. I wrote ABC an email ( ****@**** ) regarding their crappy webpage and horrible telephone system and told them i will report them to the BBB. "
"I will never buy anything from this company again!!! They have given me the run around for over two months on an order and then tell me that they cancelled it. HORRIBLE! DONT DO IT!!"