"THIS COMPANY IS THE PITTS, I ORDERED A TEA SET FOR MY LITTLE NIECE JUNE 28. I RECEIVED ONLY PART OF THE SET. I HAVE TRIED FOR TWO WEEKS TO CONTACT THEM. THE PHONE SAYS ALL CIRCUITS ARE BUSY THE MAJORITY OF THE TIME. WHEN I ACTUALLY GOT THRU I WAS PUT ON HOLD FOR 20 MINUTES AND THEN THE PHONE WENT DEAD. I CALLED BACK AND WAITED ANOTHER 20 MINUTES ON THE PHONE AND THE PHONE AGAIN WENT DEAD WITH A MESSAGE SAYING TO CALL BACK DURING BUSINESS HOURS. I HAVE SPENT HOURS TRYING TO SEND AN EMAIL. THE EMAIL IS IMPOSSIBLE TO ACCESS BECAUSE IT JUST LOOPS. IF THEY THINK I AM GOING TO PAY ANOTHER SHIPPING CHARGE FOR THE PART OF THE TEA SET THAT I DID NOT RECEIVE THEY ARE MISTAKEN. IF THEY CANNOT SEND THE WHOLE SET AS ORDERED AT ONE TIME THAT IS THEIR PROBLEM AND NOT MINE. I WANT THE REST OF MY PAID FOR TEA SET. I REALLY LIKE THE MERCHANDISE AT ABC. BUT THE SERVICE IS ABSOLUTELY THE WORST I HAVE EVER ENCOUNTERED AND IT IS ALSO NON-EXISTANT-ON PURPOSE? THIS COMPANY NEEDS TO BE REPORTED TO THE ATTORNEY GENERAL IN THE STATE IN WHICH THEY PRACTICE BUSINESS BECAUSE THIS IS DEFINATELY FRAUD. A UNHAPPY CUSTOMER
"

"This company is a disappointment. All of the order has not arrived and I can not speak with anyone to find out when or if I will receive the rest of my order. The abc website is a joke. No real help at all. I will think twice before I make a purchase with them again."

"What a SCAM! Each item that you order, is considered a different order - regardless of if you ordered them all at the same time or not - hence, multiple orders = multiple shipping = multiple shipping charges! For ONE order that could have been all sent at the same time!
Items are 'Conveniently' back-ordered so that the different ship times seem appropriate - but that is only a cover-up. I will NEVER order from ABC again!"

"INSULTING Statement ................. Dated July 5, 2004

I pay my invoices timely.

Your wait for invoices is not because I owe for the merchandise, but for the length of time it takes your company to send two RPS labels for returns. Those items won’t be paid for. They were duplicates sent on ABC’s part and incomplete orders

The merchandise (3 telephones) for which you say I have owed since May 26th, didn’t even arrive at my store until July 8th, so there’s no way that the $47.34 invoice is past due. The invoice will be paid as soon as the boxes are opened, checked for quality and we have made sure there is no damage. I’m not paying for merchandise I haven’t received, even if it’s on back order, as this merchandise was.

If this is your method of working with customers, then Grandby’s Quilts doesn’t need your merchandise. ABC DISTRIBUTING
Is very slow to ship,
Sends bills for merchandise yet received,
Duplicates orders often and
Almost always has a back order to fill on my orders.
Several times has shipped bad quality or torn merchandise

I’d be happy to call you if you had a toll free number for customer service, but I’m not paying for a long distance call to keep ABC up-to-date on their discrepancies. If I ever receive an insulting and inaccurate statement as I received today, I’ll no longer be buying from ABC Distributing.
"

"I ordered items from this company for christmas for my many neice's and nephews as well as my own kids and neighbor's kids as we are a military family and tight on money. I assumed since the items were small enough they could all go into one box and I would pay one shipping charge! Forget it, I wound up paying almost $400 after all the misc. shipping charges were added in for about $150 worth of products.
Also they said they delivered 2 bookcases that I had cancelled and never received. After 5 months of hassling letters and emails and endless phone calls I finally told them that it was between then and fedex and not to call me or talk to me again regarding them. I was not going to pay $50 for something I didn't receive!! Absolutely horrible customer service. Take forever to send you your items but will give you hell if you are one day late paying. Will never do business with again!!!"

"This company has great prices but unreasonable shipping charges that you do not see until the product is delivered. Plus, their shipping time takes too long.

Just last week I placed an order from a similar company, Lakeside.com and was happy to see my shipping charges (much more reasonable) up front and already received my order.

Unless abcdistributing.com makes some changes, I will be hesitant to place future orders with them."

"ABC Distributing's customer service sucks. They neglect to send an invoice with the shipment, then they neglect to send a follow-up bill - am I expected to remember that I owe them $17.80 and send a check without a statement? A month and a half later, they sent me a nasty email and when I tried to pay online, as the email provided, I got a message saying that I had to call them. I was on hold for 20 minutes and then their system hung up on me - twice. I will NEVER even look at one of their catalogs again, let alone purchase any of their stuff."

"In mid-March 2004, I placed orders online with ABC Distributing Inc for Easter gifts for my children. By April 1, they had not yet been received and I contacted the company to determine where my shipment was. They informed me that my order was on hold as my payment had not yet been received.

Lacresha in their customer service department, advised me to pay online with an e-payment for the shipment to be released. After noting to her that I already had a check in the mail, she stated she would note on my account to disregard the check upon receipt.

My e-payment was immediately processed in the amount of 57.33 USD, plus a 1.50 USD fee. The sixth of April, my check was also processed in the amount of 57.33 USD. This forced an overdraft charge from my bank in the amount of 30.00 USD. My bank paid on the check, but charged me the overdrawn fee as there were not funds to cover this transaction.

I immediately contacted ABC Distributing Inc., regarding this charge and spoke with Stephen in their service department. Stephen stated that if I sent out the statement showing that my account had been debited not only the e-payment, but the check as well, and showing the overdraft fee, his supervisor, a Wilma Shepard, would be able to have the funds reversed to me.

During this time, I still had yet to receive my packages. FedEx advised that I contact the company I ordered them from in order to have them file a claim.

On April 26, the overdrawn fee of thirty dollars and the check amount of 57.33 USD, which Stephen had stated they would credit to my account, was instead debited from my bank account.

I contacted ABC Distributing once again and spoke with Gregory in customer service. He asked me to once again send the documentation proving as such for him to have this situation rectified. He stated that the online print out would suffice to show this information.

April 28, 2004 I called the company to verify the status of this debit situation and to see what other information I needed to gather for them to rectify and refund me the fees. I spoke with Lacresha again at this time and explained to her how I had been debited 201.99 USD, as well as the overdraft fee, and still had yet to receive my order items. She transferred me to a Ms. Alfred.

Ms. Alfred listened for about two minutes as I shared with her the history on my account and she expressed to me that any payments that arrive at their facility they process. There would be no way that any employee had stated that they would not have my check processed. I stated I understood that this was my problem as I should have cancelled the check. However, I was still out all of the funds, even not counting the 30.00 USD overdraft fee.

Ms. Alfred informed me initially that their company had no means of refunding customers for charges, however they could credit my account. I shared with her I still had not received my orders to date and had no interest in having credit in their company to purchase further items. Ms. Alfred asked that I send to her attention the documents previously sent to the other representatives. She gave me her "direct" fax line number of 305/919-1908 and I faxed the documents to her attention.

April 29, 2004 at noon I received a call from Ms. Alfred who had received my papers. She stated that their accounts receivable department did not cash my check, as it had the same check number as my e-payment check. She asked that I look at page 1 of 3 of my fax. I did as such, and read to her that the 57.33 was the paper "mailed" check and that the 58.83 was the e-check. I had also included a scan of the paper check numbered 1085 in the amount of 57.33, showing the ABC Distributing Inc. bank stamp on the back of the check.

At this time, Ms. Alfred began interrupting me and raising her voice to the point I had to pull the phone away from my ear. She informed me that the scanned copy I had sent of my check in no way proved that it was the same check noted in the print out of my bank statement and unless I were to send to her by mail the actual cancelled check, and my actual bank statements, she could do nothing further.

I informed her that this was not how customer service regulates business and that I would pursue legal actions if I had to, in order to get this dealt with. I reminded her that I had paid their company now an excess of two hundred dollars and had yet to receive my orders. At this point she then set the phone down and went away. I held for an additional thirty minutes prior to hanging up and contacting my bank to handle this matter on my behalf to get my monies back."

"Extremely slow shipping turn around time. High volume of backorders. Difficulty in reaching customer service via telephone; exceptional long hold times."

"Very disappointed with this seller. I ordered $150 worth of merchandise, and during the ordering process I never could find out how much shipping on all these items would be, so I continued with the online ordering, thinking it has to be disclosed... it never was! Now, I'm getting nearly EVERY item sent individually and the cost of shipping each item is about $8 per box! I ordered about 10 things, so this shipping is going to be ridiculous! Needless to say, this is the first and LAST time I'll ever order from here again. The good prices don't outweigh the cost of shipping. It's outrageous!"

"Items did not ship in time for christmas and the shipping charges are more than the products. I don't like the fact that I open a product and had to pay shipping over again because it was not labelled. The prices are great but shipping is way too high and my items never ship when expected. I ordered some christmas cookies like 5 times in November, they finally told me they were out. Then they sent them in January.
I am disgusted with ABC."

"ABC Distributing used to be a pretty good place to order from. However, my most recent experience has been a nightmare and I will no longer do business with them....no matter how beautiful and tempting the catalogs may appear!!
My order placed in December (5 items) was divided in to seperate orders, shipped at different times with different invoice numbers, rather than shipping together. When I complained they did remove one of the shipping charges (gave a "one time" 7 dollar credit). The final package took a month to reach me and all calls to the company were fruitless....I got 3 different stories from 3 different people and ultimately was told that the fault was the USPS mail service from FL to WA state....which is just crazy as I recieve packages from all over the U.S. on a regular basis and I have NEVER had USPS take a month to deliver! The ABC "customer service" reps kept saying the problem was with my mail carrier. My USPS rep says this is a cop out and false. The USPS does not take a month to deliver a package after shipping.

Additionally, the website offers no way to email the company with a problem....a simple "contact us" button or some email addresses and customer service reps to address problems may be helpful.

In this day and age of internet commerce I have found this company the least enjoyable to deal with and marginal on their ethics. I suspect the items that we order are actually drop shipped and not in a warehouse in Miami FL at all!! If they would come clean and say that up front prior to receiving orders, it might be different, but I don't have the time to play their shipping charge and waiting games."

"I see a lot of people dissatisfied with ABC. I think that their shipping prices are to high. You order everything together and they ship it seperately charging shipping on each item. There is another website similar to ABC. It is www.lakeside.com. The shipping is calculated by each item and not each shipment. I haven't ordered from them yet, buy I have heard some good things about them."

"I ordered an item for a Christmas 2003 present. On 10-13-03 I received an order acknowledgement for the item I ordered. I received the item on 11-04-03, along with an item I NEVER ordered and that was NOT on the order acknowledgement that ABC Distributing sent to ME. I tried repeatedly by long distance to contact someone to find out how to get them to pick up this item that I didn't order. I have since made numerous long distance phone calls, complaint letters, faxes and also a 37 page official complaint with the BBB to no avail. I finally paid for the item they sent that I didn't order, so they would stop harassing me, but I still want my money back and for them to pick up this item that they made the error on. I have bought things from this company for a long time, but if they don't do something with their poor customer service and correct this problem at their expense, I will never buy from them again, and I will let everyone I know that they do not honor their guaranty. You know, the 100% customer satisfaction they state on their website. UPDATE-- as of March 25, 2004 I still haven't had the courtesy of a response back from ABC Distributing, but I do have a letter from the BBB serving Southeast Florida, stating that ABC Distributing hasn't responded to my complaint. Guess they need to take the Christian symbol off their packages....sure doesn't sound like a Christian thing to do...cheat your customers and avoid them at all costs ! CHECKED OUT WWW.LAKESIDE.COM VERY NICE....ABOUT THE SAME TYPE ITEMS...VERY NICE....SO FAR AM A LOT MORE IMPRESSED WITH LAKESIDE THAN ABC DISTRIBUTING.

LAKESIDE.COM IS A SISTER COMPANY TO ABC DISTRIBUTING....PERSONALLY, IF ABC DISTRIBUTING TREATS THEIR CUSTOMERS SO HORRIBLY I WOULD NEVER BUY FROM A SISTER COMPANY !

***** 9/26/2005---after waiting for 22 months for this problem to be corrected...and it COSTING ME QUITE A BIT FOR CERTIFIED MAILINGS, ETC...I received a PARTIAL refun...and an acknowledgement that THEY did make a mistake...but no apology for their horrible treatment and lack of customer service !!!!!!!!!!!!!!!!

2nd UPDATE !!!

received a letter from the BBB with a copy of what ABC had sent them...they basically won't admit fault and act like they're doing me a favor by giving me a "partial" refund after 22 months...this is a pathetic company !!!!!!!!!!!1111"

"This company is terrible!!! I ordered an item for Chritsmas..They assured me it would be delivered in time..I even placed a follow up call ..Then wheni got nervous and called again to verify..They Said OOPS..sorry it woun't be in in time for Christmas.Thats all..nothing else just SORRY..tell that to my 4 yr old..INCOMPETENCE and NO responsibilty for their company!!!"