"334606:

The machine I ordered differed greatly from the machine we received. In my non-expert opinion, with the exception of the graphics card (ordered a 8800GTS, received a 7600GT), we received a better machine.

It has turned out to be a good machine.


334607:

If I had it to do over, I wouldn't have ordered any extras, like the t.v. tuner or the sound card. I like the machine now, it was just a lot of problems in the beginning.

"

"ABS service has been excellent for me. My computer has been out of warranty for some time. When I needed help identifying a proper replacement part, I received a prompt response with the information that I needed. I was able to ge the part from ABS. It arrived with lightning speed. Good Job!"

"Great buying experience. Having had bad experiences with other online gaming computer makers, I read the reviews for ABS and decided to go with them. It turned out to be a good decision as I ordered my pc on a Saturday and received it that Friday. Upon initial inspection, there were not any loose parts, the cables were neatly hidden within the case and no dents or scratches. It booted up the first time with no hiccups and has been running smoothly so far.

They provide customer service hours on the weekends, which is a plus, and I wasn't on hold for to long.

So far, ABS seems to offer a great product and customer support at a competitve price."

"The company rep was extremely helpful and my speakers are now fully operational.
A great service."

"Having purchased a system from ABS about 5 years ago, I felt confident buying from them again.
On 11/16/06 I Ordered the Ultimate X8 II configured to my specs, a viewsonic LCD, Klipsch 2.1 speakers, Saitek keyboard, laser mouse, and recieved everything, fully tested with data, the same week. The only problems were a broken door magnet and also the right channel on the Klipsch Pro Media speakers was not working. I called customer support and they answered right away. I'm sorry I don't remember the gentleman's name but he was incredibly helpful and knowledgable. He overnighted me the magnet along with a prepaid FedEx shipping label. FedEx dropped off the magnet and took the speakers all in one move. That was on a Monday. Friday a new set of speakers arrived shipping prepaid. The system is awesome and purrs along perfectly. I can't say enough good things about their customer support. They are slightly more expensive but trust me, if you want peace of mind, it's worth it."

"I have an Awesome 3600 That I have been delighted with foralmost three years. I recently experienced a technical problem with both my CD drive and my DVR drive. I decided to call The company for help after three years of no communications with the Company. Within an hour, I was called by Tech Support by a very patient Technician who solved my problem with ease.
I have beeen more than satisfied with this Compahy and would recommend them to anyone. I certainly with go back to them for my next system."

"Very satisfied with customer service rep Michael Trinh. He returned my call promptly and fixed floppy drive and usb ports while I waited in the lobby of ABS.

All ABS employees were courteous and friendly."

"ABS has great support but the problem is waitting for a call back. Although the wait was 4 hours i did speak with a very well knowledge idividual by the name of nick i belive. he right away found the problem and gave me the proper steps to resolve it. Although abs did manage to fix my issue i still belive the wait time is to long. Please try improving that"

"In a nut shell, I bought my PC about 5 years ago, it's being running with out any problems (crashes)from the first day. Yes I have done some upgrades, change the video card and when the Power Supply went out I didn't know what was wrong so I call CS and this tech (I can't remember His name but He knows who He is) sugested that I remove all the cards from the mother board and perform some tests, He stayed on the phone with me for about 2 1/2 to 3 hours till we was sure that it was the PS . And this after about 3 1/3 years of the purchase of the system. Now the computer is running kind of slow and I needed to run the "Rescue" disk but I couldn't find it, so I desided to call Tech Support and between Hector and Joel Alvarez they solved my problem, as a matter of fact Hector explained what I needed to do and told me that sombody will be calling me back in about 1 hour with some more info, so I thought, that was that and my time as run out. About 45 minutes later Joel call me with the rest of the info and he told me to please call them if I had any problems while doing the restore. AND THIS IS AFTER ALMOST 5 YEARS OF THE PURCHASE OF THE SYSTEM. By the way this service is FREE with the purchase of the system. ABS keep up the good work with your systems and your TECH SUPPER SUPPORT.
Al Landeta."

"I ordered an Ultimate X8 II from these guys. The order process was very straight forward although it was a bit unusual to have to talk to a sales rep to get it ordered. the PC was shipped 7 days later. My credit card was charged 13 times. This obviously caused lots of problems with the VISA fraud department and further use of the card for the next 2 weeks. It took until 10/10/2006 for this to get totally resolved. At least I think it is totally resolved. The ABS customer service department basically said, "Oops. We are very sorry. Visa should have prevented this." It took me hours on the phone to get this finished up.

Now, to the computer itself. I ordered a Logitech G15 keyboard and a different one was shipped. I asked for an RMA to be done and it took several attempts with customer service to get this handled. Each try with customer service takes a phone call to a dispatcher and then wait for a return call (usually within 5 hours).

All said and done, the computer works fine and had they not had the credit card glitch, (which was an incredibly stressful event) and sent the wrong key board, I would have glowing remarks here. As it stands, I would not recommend these guys. There are other boutiques with better attitudes to post sales customer service than ABS.

I will say, that though out the process, through all the mistakes, they did make an effort to correct the problems. There were just so many of them!"

"After a bumpy start and I mean bumpy, they went out of their way to fix my problem ordering and receiving my pc. I received my pc, free gifts and am very happy now. Their PC is rock solid and i will buy from them again"

"This was my first system from ABS and I will definitely look them up for my next purchase. I decided to go with them based on their good reviews here on Reseller Ratings and I was not disappointed. I bought a Core 2 Duo E6700/ NVIDIA 7950 GX2/ WD 150 Raptor system. Ordered on 9/2/06 and received on 9/15/06. It came well packaged, not a scratch or dent anywhere. Their builder did a very clean wiring job inside. It is running perfectly with no problems at start up. Good job ABS! "

"Mix up in Models. Vendor would only accept wrong model back at a charge of shipping plus 15% restock.

WOULD NEVER USE THIS VENDOR."

"After shopping around, reading ratings and reviews I chose ABS to place my order. A company that may charge a little more but who had an excellent quality rating. I was not disappointed. This has been the third system I have purchased in this manner in the last five years from three different companies and this has been the best by far.

I knew exactly the build I was looking for by researching individual components. The website ordering process was very easy and went through with no problems. The PC shipped 3 days ahead of the scheduled ship date with a notification by e-mail that included tracking numbers and links to the shipper. The PC arrived on the scheduled date with some wear and tear to the box. The packaging was well done and the interior was well protected. No missing items and a nice binder containing manuals and disks.

I ordered a case with a window and was very pleased with the excellent wiring job. Everything was tied and routed around the back of the case in nice neat lines. This allows for a great airflow and a great clean look.

PC booted first try and has performed top notch since. No bloatware installed just the software packages that came with the hardware to make it functional. I am very pleased with my purchase and would recommend ABS to anyone looking for a well built quality system."

"I seriously needed a new computer for some time and I really wanted to get a great computer without really dropping a ton of cash. I have done some research and checked out a few companies, ABS, Cyberpower, IBuyPower in particular and a few others. After some careful thought I chose ABS. I emailed them to ask if there was a will-call option for the fact I was really nervous about damage that will happen during shipping. Sally emailed back and said yes. So far ABS reps like AL and Andy have been helpful and informative. So here I am waiting for the day for this thing to come. I will give you guys an update when it arrives and another one 6 months down the line.

Update: 8-16-2006

Finally got my computer after picking it up from ABS. I opened it up and revealed a T-Shirt, a binder, the big computer box that held the desktop and two small boxes which contained manuals,cds, and spare parts and cables.
Upon hooking up all the cables and starting the machine I couldnt help but notice how well built this came out. Everything works pretty good so far without a hitch. Its quiet compared to my old desktop except when I play games. Even then it doesnt really seem loud. I installed HF2 and looks and runs great. So far so good is all I can say for now. Ill give another review in about 6 months to give you guys a heads up if I run into anything. But for now this computer works exactly as ABS promised.
"