"I was very impressed with the speed that my item was delivered! Also, my item was fragile & was packaged very well so that there wasn't a scratch. Great experience & would certainly use ACW again. Thanks so much!"
"The packaging was terrible. Two boxes taped together and dented. My water panel filter was damaged by the dented box but I was able to make it work. The filter crumbles when bent like that, so I would expect better packaging. It was a mess. "
"The diffusers I ordered were correct and looked good except two diffusers were deformed on the collar side that was pretty easily straightened since they are plastic. The packaging was not the best with the use of Styro foam peanuts which are terrible and make a mess everywhere. The poor packaging was likely the cause for the deformation. So, I am somewhat satisfied."
"Very satisfied, with company, product, delivery. Thank you!"
"service was great delivery time was excellent but I WAS CHARGED $35 FREIGHT WHEN I WAS TOLD THERE WOULD NOT BE ANY FRT CHARGES."
"Rec'd order today - all in good shape and have already installed - working fine."
"trucking company old dominion gave us a 3 hour window to deliver . why call and waste our time when you are going to deliver when you want anyway outside that time my only complaint"
"Helpful and accommodating."
"I received a new goodman evaporator coil with no issues."
"Haven't installed the new unit yet but they shipped very fast! Absolutely no problems in shipping, just waiting to hook it all up. -Dan"
"I had no problem AC Wholesalers my problem was with the shipper it was stated the AC should be in May the 4th and no later than May 5th. The shipper called the Installer said the AC would not be delivered until 2:00 PM on May the 7th this is not acceptable I was depending on a delivery of no later than May the 5th"
“Good afternoon Raffa96,
Thank you for the response. We apologize for any inconvenience with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I reviewed your order and noticed that you never contacted us in regard to any problems with the shipper. We had no idea that the shipper did not arrive on time. We apologize for any inconvenience as customer satisfaction is very important to us. Typically, when this happens, we kindly ask that you contact our customer service center and we will make sure that we resolve this matter for you. We are open between the hours of 9 am – 6 pm EST.
Thank You
Albert C.”
"Sales staff was excellent. Whomever is handling credits however is casting a shadow over everyone else's good efforts. Although I'm told that credits are being processed for over a month, they never seem to actually occur unless several calls are made including by my credit card bank."
"everything i needed for the job at good prices and rapid delivery"
"Every representative who assisted me with my purchase, & later a warranty issue, were very knowledgeable, informative, & helpful in what was ultimately a very pleasant & satisfying experience with AC Wholesalers. Matter of fact I will be purchasing a new gas pack in the very near future from AC Wholesalers. They have excellent sales & warranty teams. They stand behind with what they print.
Thank you. Terry Bailey"
"Horrible after the sale service. I am still trying to get warranty satisfaction on a pump that failed 15 minutes after installation."
“Good afternoon Cleeks,
Thank you for the response. We apologize for any inconvenience with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I reviewed your order and apologize that your item failed upon installation. That is a rare occurrence and something that shouldn’t happen.
While I understand the warranty process may seem a bit slow, we do have to follow the parameters set by the manufacturers and are working on speeding up the process. We appreciate the feedback and are glad your situation has been resolved and hope your replacement pump is working the way it should. if you need anything or have any questions or issues with your unit, we kindly ask that you contact our customer service center and we will make sure that we resolve this matter. We are open between the hours of 9 am – 6 pm EST.
Regards,
Don J.”
A rep from ACWholesalers.com, Customer Care Expert, has responded:
“Good afternoon Vanwilliam,
Thank you for the response. We apologize for any inconvenience with your order. Whether before or after a purchase, our company has a definitive commitment to making sure that our customers’ experience is an enjoyable one. In addition, we do not tolerate any of our representatives creating a confusing or misleading environment. I reviewed your order and noticed that you never contacted us in regard to any problems with the shipper. We had no idea that the shipper did not arrive on time. We apologize for any inconvenience as customer satisfaction is very important to us. Typically, when this happens, we kindly ask that you contact our customer service center and we will make sure that we resolve this matter for you. We are open between the hours of 9 am – 6 pm EST.
Thank You
Albert C.”