"Driver was super friendly and quick. excellent experience. low price, no tax, and free shipping!"
"Order a kit, only received one part of it, I also paid extra money for next day delivery for nothing, still have not received the rest of my order "
"Product was as advertised at a very reasonable price - much less than through local retailers. Delivered on time and in good condition."
" My order was placed on a Sunday and all items showed in-stock (ships within 1-2 business days). Throughout the week I followed the status of the order and it still has not shipped. I called on Friday and the rep informed me that it has not shipped because some of the items were back ordered.
This goes against everything that is mentioned on the website and has been handled very improperly. The website states, "We are very confident in the accuracy of our system, but because technology is not perfect some items may be placed on backorder, a few extra days may be required for the order to ship." That is fine in itself, but it also states, "Notify you by email which items are on backorder and the estimated ship date. This email is sent within 1-2 business days of the order being placed." We received no notification that the items were on back order and had no way of knowing as my account does not indicate any issue.
Very poor communication and misleading indicators on the items. Prices were good, but I would pay extra for good communication and fast shipping."
"Great price. Fast shipping. Thanks."
"Filters arrived damaged obviously before being shipped; there was no damage to the outside of the shipping container. Tried phone (they were closed) and email contact (2 different email addresses) and no response. Very upset and at this point unsure if I will ever get satisfaction. Considering contacting credit card company to dispute charges if no response in the next day or two. First time I have ordered from this company and most likely the last; poor customer service and damaged product, why would I give them anymore business?"
"Great price and shipped fast. Will buy from them again "
"the product came quickly and on time. I'm not sure about the quality or if it will work, since it hasn't been installed yet."
"PTAC sleeve and grill showed in stock when I ordered them. Received no communication that items were back ordered until I called. Told two weeks ago shipment was expected by the end of the week. Told last week two big shipments were arriving and my items would be in stock the end of last week at the latest. Told Monday my items would ship Monday or Tuesday. Given verbal guarantee on Wednesday that I'd have a tracking number by the end of the day. Told today (Thursday) my items are still back ordered.
Cancelled my order. Judging by the service rep's calm reaction, I'd bet this scenario is not uncommon. Asked to speak to a supervisor, but of course they were dealing with another customer. Supervisor is supposed to call me. Maybe they'll have my guaranteed tracking number."
"Customer service is a total disaster, person has no idea what he is talking about. Wait time is totally unacceptable. Got put on hold for over one half hour and still did not get a response and had to call back and wait again."
"A+++ Great customer service and fast shipping!!!"
"I just received my third Bathroom fan order. Everything is good as expected. Thank you ACWholesalers."
"Easy to use fast shipping "
"Great price, fast shipping, high quality product. Highly recommend this seller. "
"Great people, a pleasure to do business with. Keep up the good work."