"Found what I was looking for, for a reasonable price, it was easy to navigate through the website and required little effort. My item arrived quickly and not damaged. "

"Easy to use website, was able to purchase 3 year service warranty on a printer, HP2055dn. Shipped with all necessary components and test print outs. Was able to hook in on to our corporate network and start using in no time. Shipping took a little longer than expected, but nothing major. Overall great experience and will buy from this vendor again."

"I was very impressed and please with A Matter of Fax. They had the item I needed for $100.00 less than anywhere else so I saved money and they were quick about getting it delivered. I will definitely go back and shop for anything I need that they carry. I will be buying my son who is graduating from boot camp in the army next week a ipad or tablet and will be checking their website to see if they carry tablets or ipads so we can communicate with our son when he is deployed overseas.
Love the way they do business. hard to find that these days. "

"Low prices. Excellent service."

"After a long search on the net I came across "A Matter of Fax". I was searching for a bulb for a projection tv. The price was right for what I was looking for. This tv is known for the bulb to burn out in a short time, so I will be going back to purchase. They immediately called me & emailed me to make sure I have the right bulb, & upgrade bulb if needed. They are a very organized company. "

"Quick on time shipping...started using the product already .. Best deal on the toner
Compared to all the other known resellers you are priced low ....
I am happy with the price
"

"Well, I can say that they try, but I see many pitfalls in this reseller:

- The main problem is their tendency to charge you for shipping ($17.30 in my case) when you are buying a free shipping item. This may be due to technical details: their site is quite primitive and relatively dysfunctional.

- The system that they use for customer service, C-Liason, is worthless. I tried communicating with them through that without much success.

- Their customer service makes certain annoying mistakes, like not considering the hour difference when placing calls, or revealing information (like my last name) in their public rebuttal of this review.

- In my opinion, an online reseller shall be able to have customers satisfied without them needing to have a "real presence" (i.e. phone communication, et cetera). Of course many customers love that personal communication -but a lot of them don't care about that, as long as they still get the proper service.

I don't think I can recommend them."

"I was impressed with how fast they were. Exceptional customer service - I had a question and it was answered immediately!"

"Great service, great price and quick delivery."

"DO NOT BUY ANY PRODUCT FROM HERE!!! VERY BAD CUSTOMER SVC. AND MY ORDER WAS BACK ORDERED 5 DAYS LATER AFTER I PLACED MY ORDER. AND NEVER GOT ANY FOLLOW UP CALL FROM THEM UNTIL I CALLED THEM TO FIND OUT MY ORDER WAS BACK ORDERED. THEY SAID IT WILL TAKE ANOTHER 2 WEEKS TO SHIP OUT MY ORDER. THEN NEXT DAY, WHEN I CHECKED MY ORDER AGAIN TO SEE THE STATUS. MY ORDER GOT CANCELLED W/O ANY CALL OR NOTICE. THIS COMPANY IS TOTAL B.S"

"I bought a new all in one fax machine from Matter of Fax and was happy with the service. The fax I tried to purchase on their website was no longer available but they did have the newer model which was a little more money. I asked for a discount on the shipping which helped offset the higher price for the newer model which I thought was fare. "

"I was looking for printer toner and the company had an easy to manage website. I sent in my order within 5 minutes of starting a search. Pricing was competitive and the product arrived within a week. I'm waiting to finish using my remaining toner in my printer, so the actual product has not been used yet. It does, however, look to be of standard quality expected in any printer toner. Based off of the customer service received, pricing, and timliness of the order I would recommend A Matter of Fax to a friend when looking for office supply needs.

Kevin"

"Having recently purchased a bulb for my HDTV, I am extremely satisfied with the quality of the bulb, the fantastic price, and the promptness of delivery. I will do business with A Matter of Fax again, in the future."

"Very pleased with service received. Everything worked very well and would look forward to my next purchase. Very good experience."

"I placed an order that was misrepresented as new when in fact it was a refurbished unit. The gentleman explained to me that a refurbished unit was as good as a new one and would I like him to continue with the order. I then had to explain to him that the website, and in turn google.com had misrepresented the printer and pricing. He in turn responded “so you no what refurbished?” No I didn’t want a pre-broken printer that Xerox might have fixed. I did pass the story on to my other managers and employees, hoping they will never purchase anything from A Matter of Fax. The worst experience with a tech company I’ve had in a long time. This experience makes me loose a bit of faith in the Google stores ratings. "