"The sales, Jeff, was very good and responsible. He left me a message and talked to me on the shipping option. Good job. "
"Great, no hassle web site, I could check out as a guest, if I wanted to. I picked Abe over a slightly cheaper site, because Abe provided clear information about what comes in the box with the flash attachment. Also, I was able to get in touch with a real person that answered all my questions about shipping. They were kind enough to point out I overlooked a free coupon for faster shipping, and were kind enough to apply it for me... Awesome!"
"Ordered a $4000 Panasonic HD camera. Get a call this morning confirming the addresses on the order, everything seems fine. Then it comes out that Abe's of Maine is NOT an authorized dealer for Panasonic and there is NO warranty on this $4000 camera. But Abe's says this is OK. For another $299 they will be happy to sell me a warranty that sounds a lot like Squaretrade. This bait and switch tactic is deceptive at best. I instructed Abe's to cancel my order as I find the way they do business to lack transparency and disclosure.
Then when I mention I'm going to come here and write a review I get a guilt trip about how I'm trying to hurt this guy's family. As if him trying to bait and switch me for $300 on a warranty doesn't hurt my family? Puhleeze. Get some ethics and disclose the fact you are not authorized by the manufacturer to sell the product.
NEW INFO: Abe's has called me repeatedly since posting this feedback, claiming I am making them lose money, hurting their family etc. Literally 4 phone calls from these guys. It's at the point of harassment. This company is absolutely appalling and should be ashamed of the way they do business. Talk about a bunch of children!"
"Jeff Stevens was very helpful, beyond nice and helped me through my process of my order. "
"Abe's of Maine had the best price I could find on a Canon Speedlite 600EX-RT. Plus, the salesman set me up for expedited shipping."
"Fast service, live help, good deal bargain offerings, professional handling."
"Thanks Jeff for being so friendly and helpful with expedited shipping!"
"I was shopping around for a U-Curve TV, and i couldn't find the right answer everywhere i went, i contacted many other websites, but i was always getting lied too everywhere, i was looking for a tv made in Mexico original, but other websites where offering the off brand made in "ASIA"Jeff Stevens from abesofmaine.com, wasn't like these E-Thugs who are trying to sell you these fake off-brands or original with a ridiculous price tag. After purchasing the tv because of the support he gave me i ended up buying a sound system as-well, Thank you jeff for your marvelous customer support! I was informed the item was going to take 7-10 days but i was shocked when i received it in 5 days."
"I want to thank Jeff Stevens and Abe's of Maine of their great customer service. I am amazed at how easy it was to order with you. I will definitely be doing business with them again. I received my camera the next day and I'm very pleased. I love it!!! Thank you "
"Jeff handled this like pro, camera got fast, I'm gonna call back this week for some lenses! I saved so much on this camera my wife's gonna tell me to buy all my gear from Jeff at Abe's of Maine."
"Great service by jeff, overall good customer service, highly satisfied"
"So far so good. Ordered a genuine NEW Canon 24-105 f/4 IS lens today. Received a courtesy call from Kevin to confirm the order. He assured me the order would be sent to the correct address within a few days. I will be sure to update this review as soon as the product arrives.
UPDATE:
I have ordered from Abe's since the 1990's and this order was received promptly and exceeded my expectations. Packaged safely and carefully. 5 Stars."
"Easy to order and great prices. Jeff Stevens was very helpful when he called to verify that I had ordered the correct lens for my camera. "
"I was given the type of quality customer service that I thought no longer existed in this day and age, including a shipping upgrade because I missed a coupon that had just expired. Jeff Stevens
provided that upgrade for me, as well as quick communication and no-nonsense business. Combine that with a great price on the lens I ordered and I've got everything I needed. I fully plan to check in with them on prospective future lens/equip purchases."
"I was very surprised to receive a call offering me expedited shipping on my order. I missed that and Jeff caught it and dropped me a note to confirm my shipping choice. Outstanding customer service ... thank you Jeff!"
A rep from Abe's of Maine, dvm1818, has responded:
“The customer was offered the Camcorder as is, however we are Not an authorized dealer, the customer asked if the Camcorder came with a Manufactured Warranty, since We are Not Authorized And do not claim to be the answer is No. The customer was upset and requested a Manufacturer warranty However we cannot provide One, We offered a third party Warranty but the customer Refused and asked to cancel the order. We offered to ship the Camera as is but the customer refused said we should have advertised that we are not authorized. As per our policy and terms and conditions if the product is not stamped with Authorization approval then we are not authorized for that product.”