"Spent over $600 on a new camera and accessories. Among them was a memory card that lost all my pictures taken overseas in the very first trip.
I don't remember exact card price, but it was, probably, in the vicinity of $20 or so.
Since the transaction was done over-the-phone, and no confirmation was received by e-mail, I had problem finding the order#, etc. Then I found it and called Abe's of Maine. "Too late. We're not going to accept the return"- was their answer. The Customer Service woman rep. sounded more like a prosecutor than somebody who should care for customers.
Well, I lost $20, but they lost a customer who bought a lot from them in the past and is getting ready to spent thousands to update his equipment.
And I hope this short review will help others decide if they want to be treated this way.

UPDATE: Right after I published the negative review on this site, I received a call from Frank who said he was a Customer Service manager at Abe's of Maine. Frank apologized for the treatment I received from the first rep and is going to issue a refund check today.

Well, this is a good way to retain a customer. Let's say it was an unfortunate glitch and give Abe's the benefit of a doubt.
I'm changing my rating accordingly.

Thank you Frank!
"

"The service has been great, they even extradited my order to me at no cost! Would recommend this company to anyone in the media industry."

"I searched all over the Internet to find the lowest price for the Camera lens that I purchased. Abe's of Maine ranked the lowest, and also offered free shipping!

Their robust inventory, low prices, and user-friendly website convinced me to become a repeat customer."

"Jeff Stevens called a few hours after I made the order online. He confirmed the order and made sure it was what I wanted. He offered to upgrade the shipping at no extra charge to get it to me faster, and it arrived in 3 days. Great service.
"

"Kevin was amazing! He upgraded my shipping at no charge for being a first time customer and ensured the lens was the right purchase for me. "

"Great experience, and a great price. Roy contacted me to explain the import order I had placed and expedited the shipping. This was my first time shopping from them and I have been very pleased with my choice. "

"Good site with best prices."

"Abe's of Maine is a site well built for online buying experience and their customer support is quick and knowledgeable. Kevin Scott was very kind to make the process as smooth and fast as possible so I can receive my order on time."

"I ordered a zoom lens for my Canon and Roy Rivers called me to inform me that I had ordered an import version, and not a retail version that comes without warranty. I was not aware of this and Roy switched my order to the retail version at no extra charge and also expedited my shipping. It's rare to find such good customer service these days and I will definitely be buying again from Abe's!

Thanks Roy!"

"Lowest price by far for a Canon telephoto lens, and upgraded to free UPS Ground shipping. Thanks!"

"It is a great experience shopping with Abe's of Maine."

"Jeff in customer service was really helpful."

"After over a week of waiting I check my order and it says that order is still not shipped. I call customer support and waited approximately 30 minutes and finally getting transferred to someone named "Joe" at extension #266, he told me they were trying to contact me to figure out which TV I wanted since there are two types of the one I ordered. I ordered a Samsung 40'' H6350. He states there is a retail version and a commercial version, supposedly the commercial version is meant to be used as a monitor and a retail is the one I want which costs more. I thought I was getting a good deal but instead they wanted instead of $539, $599, which is $60 higher. Also told me mine comes with only a 90 day warranty instead of the 1 year warranty, he told me he will e-mail me with the two models and that I can call him back with my decision. I checked on their website it is same model that is on Samsung's website which only offer one version. I compared his email the specs were the same and box contents were the same so it should be same version, only difference I saw was one states it has a 1 year in home warranty and the other a supposed "limited warranty" in warranty information on their website there was no mention of a "limited warranty" at all. I contacted samsung and they insisted they only have one version of the tv. searching online did not turn up any "residential" or "commercial" version of samsung tv's just one model. I called him back and also mentioned the bad reputation and scam tactics I read about their business, he got defensive and said he will ship out the tv I ordered. I asked to speak to a supervisor, he refused and just said he will ship the tv i ordered and hung up. Never answered my question of why there was even an 8 day delay in shipping out my order."

"Very helpful very good and very
informal."

"As far as I know Roy Rivers has checked my order and sent it. I haven't had any problems, but this is based on not having my order yet. Abe's of Maine came up through "Price Blink" when I was looking at another website for a camera lens. The two lens were exactly the same, but Abe's saved me about $30.00. So far the customer service is excellent. "