"I literally never write reviews... well, maybe 1 or 2 in the past ~10 years (that, in and of itself, should speak to some notable level how pleased I am with Abt Electronics).
Having never heard of Abt Electronics I was reasonably reserved when it came to the idea of placing a ~$650 order on an ecommerce website operated by a company I've never heard of. However, after spending much time (~couple of months) researching my particular item, a (fantastic!) hefty grill, I found myself stuck between a rock and a hard place: The item I researched and was dead set on purchasing was discontinued (so could not be found in many reputable places, leaving very limited options), yet the best offer I could find on the item was through Abt Electronics whom I'd never heard of (better offer by by a significant amount (~$75)).
Should I spend the additional money and purchase the product through a company I've heard of (just because I've heard of them)? Or should I take the risk and save some money, opting to put my trust in Abt Electronics? Ultimately, it boiled down to two things: 1) Abt Electronics has an A+ on BBB (look it up) and 2) Abt Electronics' ecommerce site is a "Google Trusted Store" (look it up).
After reading a variety of reviews I was convinced I would be left in good hands and felt safe placing my order with Abt Electronics (check out the footer on their site; your transaction is secure with them). The expected ship date was spot on! In fact, they don't just send an email keeping you updated with the progress of your order, they go above and beyond and will have a person reach out to you via the phone number you choose to leave on the order form, confirming your availability and the shipment arrival date / time. The customer service lady I spoke with was very well mannered and exceptionally nice. Excellent user experience! Bravo to Abt Electronics. I will be happy to shop with them again.
Oh yeah (editing review to add this note), beyond the front-end website experience being a breeze and the customer service experience being above and beyond, the delivery experience was great as well (delivery guy was super nice!). He was happy to give me breathing room to assess the shipped product for any issues / damages. Needless to say, there were zero issues. Great grill for a great price and great end-user experience. I'll shop Abt Electronics again."
"I came to Abt after a local nightmare of an experience at Sears. Not only did Abt beat their price, their delivery was three times as fast, and customer service was exseptiomal. I will definitely use this company again. "
"Very happy with my dealings with Abt. Plan to make them my go to vendor for future electronic purchases"
"I have shopped at Abt multiple times and have found the selection is full, the service is top notch and I love the aroma of chocolate chip cookies when I enter to shop. Their service personnel are always professional and on time."
"Excellent experience in setting up purchase and install. Very helpful CS department when a more appropriately sized unit was the proper replacement. The flexible delivery staff were great with communications and install.
One unit came without a conspicuous part and was advised after the delivery crew communicated with CS/Sales that the part would be ordered. Called the following week to check status. Was advised that a serial number was needed. Not sure why this was not communicated at the time CS/Sale was notified of the missing part. "
"Abt saved us thousands over quotes we received from a competitor, and did a fantastic job. "
"Good website...easy checkout....no option to recycle my old microwave??"
"The manufacturer did not ship our microwave with instructions or the glass turntable. ABT answered my email right away and had a shipping order placed for both items the same day. I received both very quickly thanks to ABT. Thank you for your help and great customer service."
"Great price and microwave "
"Ordered a GE Window Air Conditioner online on a Wednesday. Received package on next Monday by UPS in perfect condition. I paid no shipping due to weight of order and no sales tax. Price paid was competitive. I would not hesitate to order from ABT.
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"Item delivered on time as detailed in the reciept....New and in good condition complete with manual details of the unit.."
"Very satisfied with ABT.....
The delivery company arrived after the 4 hour window they told me. Otherwise I would have given 5 stars."
"Can't say enough about how helpful and supportive ABT sales and customer service staff are! We have bought our appliances there for the last 7 years. Wouldn't go anywhere else!"
"As usual, ABT delivered a solid product, on time, at a fair price. Everything works as expected and I am pleased."
"ABT confirmed the scheduled delivery date of my LG Air Conditioning unit when I placed the order. I was concerned that the Special Order be delivered late and my contractor would not be able to install the unit as scheduled.
The unit arrived on the early date that ABT provided and now the contractor can complete the work without delay.
This was my first transaction with ABT and I am very satisfied. I will be shopping at ABT first when making on line purchases in the future."