"Great site, easy ordering, I had a question and they responded in a reasonable time! Thanks!"
"I recommend this company. #1"
"The package arrived quickly. Unpacked and checked for all contents. All hardware was present, but instruction manual that box listed as included was not present. Managed to put it all together."
"I was looking for the new Milwaukee m12 23 gauge pin nailer and nobody carried it or they were out of it but Acme had it
Thank you"
"My purchase from Acme Tools was awesome. Order came in as promised and on-time."
"So we used the promotional offer offered by Acme on March 31 as advertised & purchased a Milwaukee 6 Ton Punch kit along with some pack out components. In total the purchase amount was just south of $1600. My account was charged however late in the day on April 1 I received an email stating that my purchase could not be excepted. However the charge went through on my account and has still not been removed. I tried to resubmit the order however of course the promotional deal was no longer valid. "
"I placed an order with you and it's taking a long time I'm thinking of canceling"
“Hello,
We apologize that our service did not satisfy your expectations. We typically ship in-stock products in one to two business days, and we are constantly working to ensure we are providing our customers the out-of-stock products as soon as they become available. We thank you for your review and hope to have your items shipped soon. Once the items ship we will send you the tracking information.
Thank you,
Acme Support”
"First time doing a larger (>$100) purchase from Acme. Unbelievably fast response. My item arrived before I even ordered it - well not exactly, but it felt like it. And when the item I purchased was missing a part (not Acme's fault, it was clearly that way from the manufacturer), my email to Acme was answered quickly with providing me several options forward, including Acme offering to go above and beyond to remedy the situation. So bottom line - nothing but wonderful things to say about Acme. Time to avoid giving our hard earned money to giant corporations (who shall remain nameless) and to instead take a bit of extra time to support wonderful companies like Acme. "
“Hello,
Thank you for your review. We are sorry to hear your item was not received in perfect condition. As a family owned company since 1948, we understand the importance of each order that passes through our business. We do our best to provide excellent service and support to every customer we can.
Thank you for your kind words. Your support is greatly appreciated. Should you have any further needs for professional grade tools, we will be ready to assist you.
Thank you,
Acme Tools”
"Ordered Milwaukee m18 chainsaw with blower because I thought it came with 12 amp battery and charger. Would not have ordered the blower if I had known ."
“Hello,
Thank you for your review. We are sorry to hear about your experience. We would be more than happy to help remedy the situation. We offer a 30 Day Satisfaction Guarantee. If you are not completely satisfied please contact us at Support@acmetools.com. Currently only our kits include the battery. We would be happy to help with any returns or help place a new order for a kit.
Thank you,
Acme Tools Support”
"Love the sales. Always have what I want and usually on sale."
"Love my Milwaukee M12 & M18 Fuel tools!!"
"I don't know why I had never purchased from Acme Tools before, but am glad I found a great deal on an electric mower I wanted. Acme had the best price plus shipping was FREE! The mower arrived yesterday. The shipping was super fast and the communication from Acme Tools was fantastic. They let me know when they received my order, when they shipped my order and when it was scheduled to arrive as well as when it had been delivered. I will be a repeat customer. Thanks, Acme Tools! "
"Website was very easy to use, found the item I was looking for quickly and price was good. Shipping was quick.
"
"All good as expected, Thanks for great service and delivery!"
"Very fast delivery highly recommend "
A rep from Acme Tools, KLAcmetools, has responded:
“Hello,
Thank you for your review. We always aim to deliver a great experience. We are very sorry for any inconvenience you encountered. Unfortunately, we were unable to verify this purchase with the payment information provided, and it was declined out of caution. This is not a reflection on you as a shopper, and we apologize for the inconvenience. We understand that you have a number of options when making a purchase, and we’re sorry for this frustration.
We invite you to revisit Acme Tools and place your order again using details that match the cardholder’s information. We will then re-evaluate it for fulfillment. Any pending charges are authorizations and they will be released on their own. The timeframe in which an authorization remains on hold is established by your financial institute.
Thank you,
Acme Tools”