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Product & services pricing
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Return/Replacement policy:
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Verified
5/5

2004-11-16

"I'm not sure whether I should leave this feedback for Actionvillage.com or PaintballGear.com. If you go to Actionvillage, and select paintball from the menu, you go to the Actionvillage/paintballgear.com storefront.

Anyhow, I ordered a refurbished PMI Pirahna Bottom Line paintball marker and their "B" package which included a mask, 2 barrel squeegees, a 200 ball hopper, and a 20oz C02 tank. The order shipped that night and arrived in 2 days (ordered on Wednesday, it arrived on Friday. Everything was packed well and the order was complete.

I spent a decent amount of time looking for a entry level paintball marker package and this one seemed to be a good deal. Their "B" package is pretty nice at $59. The CO2 bottle alone costs ~$30 at our local wal mart. Shipping was free on orders over $100, and my grand total was $109.

Their online order status/tracking system was good too.
"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
Is consumer focused
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Likelihood of customers making future purchases
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Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
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Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being easy to reach
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Making decisions on their own
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Being knowledgeable
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Being trustworthy
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Resolving problems
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Overall customer service
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Customer service resolving problems
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Customer service being easy to reach
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Customer service being trustworthy
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Customer service being knowledgeable
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Customer service making decisions on their own
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Product Returns/Refunds/Exchanges
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Overall web site
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Verified
3/5

2004-10-19

"My missing items from Oct 16th order were finally received on Nov. 1, 2004. I had to keep calling Action Village to get this taken care of, got a shipping confirmation finally on Oct 29th when they found my items. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability