"Fast and efficient. No hassle "

"Everything about this order was great except that several items within the "package" that was offered in the 'deal' were not in stock at the time of my order and took three weeks to arrive. They did send me an e-mail that gave me the option to change these back-ordered items for others of comparable value . . which was good. However it would have been much better were they to have simply kept these missing items in stock before offering them to potential customers as part of a 'package deal'. "

"I called many times to find out the size of the swimming suit that I am interested in. However i ended up tried calling different locations but no one answer the phone. I also call 1877 number but the representative does not deliver the information regarding the product, and she is not professional, pretty rude, not a helpful individual."

"I have yet to receive my item so this review is for their shipping. As per their website, any order placed before 6pm EST is shipped same day. So, I ordered a camera on Thursday hours before 6pm EST with the hope that I will get my item by Saturday with two days shipping but when next day also my order didn't have an active order number, I chatted with customer service and got to know that my item will be delivered on next Tuesday. Shame, what's the point of 2 day shipping!!!"

"Great prices, next day delivery to my area"

"Ordered a Flash Point ad600 pro. Received it a day and a half after I ordered it."

"Before I purchased my NVR I called to verify if the system I was looking at was compatible with my existing cameras. The gentlemen took the time to look at the manual to confirm. Although I have not installed the NVR my initial experience was great."

"I ordered an item and they delivered said item quickly.
No problems."

"Website is easy to use. The lens kit shipped and arrived quickly. Everything was packed carefully and arrived in good order. The lens surpasses all expectations! Will surely purchase from Adorama again."

"Perfect condition, quick shipping. No complaints."

"Thank you ! I needed a bag to carry my head light in. "

"Very good service. Customer service very knowledgeable and helpful."

"No negative issues. Smooth transaction and customer service."

"Before today I thought Adorama was a reputable photography site with good customer service. Now I'm not sure.

I signed up for their VIP membership last year but decided I wasn't using the benefits and cancelled auto renewal. Although auto renewal showed it was off, my membership set to expire, today I was charged and renewal turned itself back on in the process. This feels like a form of cramming.

J. was the first representative I spoke with and immediately asked me to repeat myself, rather than reading the thorough information I'd already provided, my request for a refund, and to have auto renewal cancelled for real this time.

J. said he could see my membership was scheduled to cancel. I pointed out that's strange for me to be charged when it's shows cancel on their end as well. J. said he'd resolve the issue, I was surprised when he disconnected himself from the chat without notice or resolving the issues.

C. was the next representative I spoke with and was more helpful. He was able to review the previous chat (per my request) and didn't require me to retype everything. C. said he scheduled a refund for me and turned auto renew off again.

Since I was charged, even with it off and no credit card info showing stored in my account, I wanted something in writing this time. With persistence, C. eventually sent me a manually typed confirmation email that I'll receive a refund and auto renew is really off this time.

In the end they said this issue "might" be on their end, even though they confirmed that on their end it also showed I was set to cancel--before their system renewed me anyways without permission. Also concerning, they said they'll fix this "if" the problem is on their end. (The problem is on their end, a customer can only cancel auto renew and remove the card on file, there is nothing else the customer can do.)

I don't plan to shop with Adorama anymore after my experiences today."

"Adorama Is one of the best."