"Sukkos holiday no delivery til oct 3rd dint come up till after I paid. Even after I chose 1-3 day delivery. Mislesding"
"Condition excellent. Arrived on time. "
"The camera is great! The customer service, time it took to get my camera, all the stuff I had to deal with, the terrible attitudes of the customer service, and the unhelpful ness of the entire crew through and through was so bad that I just wouldn’t even think of recommending Adorama nor purchasing from it ever again. It was the worst experience I’ve ever had. Period. "
"Trust is everything when you're ordering online. Never had a problem with them. They deliver as promised. Ordered a demo lens as it wasn't one that I really wanted but needed an extra. Worked out great. "
"Everything went smoothly and Adorama is the bomb!"
"I've bought a printer, scanner, and my DSL camera from Adorama. They have great prices and I've never had a problem with my orders. "
"I bought a telescope from them on eBay. It came damaged, not their fault for sure. They asked me if I wanted to get a refund or a replacement. I told them I wanted a refund. I wanted this because I wanted the telescope and because I had a zero interest promotion with PayPal Buyer Credit and I had to get a refund to keep the deal. If I re-purchased I wouldn't get the promotion. Their response to me telling them I wanted a replacement was, and I quote, "Thank you for confirming that you wish to have a replacement." When they got the telescope back they refunded me the amount for the telescope but not the shipping. I then told them that they needed to retract the refund, as PayPal Customer Service instructed me to do, and they would not do that.
They said they could offer me a discount which was all of twenty dollars off my original purchase price. They offered to ship it for free, but they had not refunded my shipping from the original purchase. So, was it really free shipping? I had to call them to get them to refund the shipping. I will never do business with this company again. Their e-mails were barely understandable. If they were longer than one sentence, I wasn't sure of what they were trying to tell me. I believe this company tried to intentionally rip me off of the $85 shipping charge and I don't feel they should be allowed to do commerce on sites like eBay or Amazon as they clearly can not understand the basic written English language."
"Pleasant and easy you understand. "
"Awesome experience from start to finish. The product was ordered with no fuss, Adorama kept me informed of shipping progress. The packages arrived in a timely manner and were exactly as described. Pricing for what I wanted was what attracted me to Adorama after a review about the camera on www.kenrockwell.com.
I will keep buying from Adorama because of the things which matter most to me; quality, price and customer service."
"Great no problems quick delivery!"
"Excellence in all. Quality of products, shipping and website "
"After a week with their computer glitch i finally get my zacuto recoil only to have a ratchet stripped - that's not their problem, but still it throws me back but yet another week or two. Then to find out my account has been hacked! "
"My first online order with your store. Impressive:. Immediate delivery even though order was placed during holiday, Rosh Hashana. I did not notice a delay. Grateful for return policy statement. Quite an assurance.
Recommendation: State clearly your product rating scale. I could not find it anywhere.
I purchased a used Sony DPT-CP1 which was rated "F". I assumed you would not sell a product that "Failed". Once I received product in original packaging, I immediately understood why a slight defect on the screen would merit a "Fair" rating as opposed to "Good" or "Excellent". (Yes, after purchasing the product first and spending some time searching your sight, I detected what "F" meant!). I am impressed with the array of items you carry beyond photography gear.
Thank you for your obvious interest in transparency and quality customer service."
"I've purchased multiple times from Adorama over the years, and have always been pleased. Their price is very competitive, they included a package of free extras that were actually useful and relevant, and they shipped my order faster than expected and for free - it arrived the other side of the country on the morning after one of Adorama's major observed holidays. They are an authorized reseller; the item is US stock with US warranty. Well done, again."
"I bought a Fender Precision bass guitar on a great sale. Ordered on a Thursday night and received it on Monday."