ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
1.25/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2018-08-17

Online sale.. nothing much to comment

"Online sale. Nothing much to comment "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
4/5

2018-08-16

Adorama is great but UPS isn't.

"My package arrived one day later than expected. Not a big deal but......UPS sent me a note on the anticipated arrival date saying.." we are sorry we missed you but no one was home to accept the package. . We will try again tomorrow. " That was strange sine I accepted a UPS delivery that afternoon for another item purchased from Amazon.
The next day, the package arrived and I asked the UPS driver what happened the day before. He remembered me and said his delivery schedule showed that I had two packages on that date but he couldn't find the second one. He said the the Adorama package was delivered to the wrong address and they recovered it to get it to me a day later. I certainly don't blame Adorama for this mishap but UPS is not forthright or truthful. They need to look into their customer relations
policy and make a significant correction.
"


Verified
5/5

2018-08-15

Awesome customer service. Super fast shipping, even to the west coast.

"Needed to buy a strobe for an upcoming photo shoot. Adorama was able to get the strobe shipped out to me the same day I ordered it. I ended up getting it a couple of days before the shipping I had paid for."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-08-16

Great gear, great prices, great service

"Adorama sells quality products at competitive prices, with no hidden "grey market" items or bait-and-switch tactics like so many other online camera stores have adopted. They clearly state if an item includes a USA warranty. They also offer rewards toward future purchases on many high-dollar items."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-08-15

New Lens

"I was very happy with my purchase of a new Tokina lens for my Nikon. The lens arrived and all was as it should be. I appreciated the notifications I was getting via text. That is very helpful with a busy schedule. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-08-15

Love Adorama!

"Have always had an excellent experience with Adorama. Have purchased a lot of camera equipment from them. Highly recommend!"


Verified
5/5

2018-08-14

Great online retailer

"Quick shipping, good packaging. Great communication of order status.
I called customer service before placing my order and they were very helpful/informative.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-08-14

Excellent

"Super fast delivery, product in great condition exactly as described."


Verified
2/5

2018-08-13

No packing material in the box to keep the lense safe for shipping.

"They Sent my lens without any packing material in the box besides a little bit of bubble wrap around the lens. I could tell the package had been thrown around a lot during shipping. I decided to return the lens because I believed it received to much shock and wear because of the lack of packing material. They did offer to pay for the return shipping at least."


Verified
5/5

2018-08-11

Extremely satisfied first-time customer.

"The MacBook Pro arrived on time and one can tell that the item was packed with care. The computer was still in it original shipping box and this was in turn repacked in a bigger box with plastic shipping pillows. Would definitely buy again! Thank you!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
5/5

2018-08-10

Great item st s low price

"I shopped around a lot googled it and even the once on eBay where way higher the lowest was Adorama . Great 4TB HARD DRIVE by Lecie . I really tecvomend any person shopping eBay that thinks he is getting s deal to give Adorama a trail where you will find a Genuine item not counterfeit as I had bought many on eBay . Here you get the real thing with s warranty and fast shipping . I recommend this item and recommend Adorama to anyone ."


Verified
5/5

2018-08-10

Great experience

"Prompt delivery and great product as expected for a reasonable price!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Verified
2/5

2018-08-06

Beware of inaccurate website and charging practices.

"Even though they claim they do not charge your credit until they ship the item, it does not really work that way. Ordered by phone and they immediately placed a hold on my credit card for the entire amount that takes up to 7 business days to credit to my account. Shortly after ordering received email that item was out of stock. Yet the website still shows in stock and they bombard me with ads and emails to purchase this item. Do not appreciate that there is now a significant hold on my credit card. A more consumer approach would be to check stock status before placing a hold on credit card. Why advertise a product not in stock when they do not even have an expected ship date from supplier21215568"


Verified
5/5

2018-08-04

Another great experience with Adorama.

"Adorama has become my go to place for camera gear, great service and great prices."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2018-08-03

"Excellent Service...Delivery on time"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process