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Verified
4/5

2014-03-24

"All issues quickly resolved. I'd recommend them."

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Verified
5/5

2014-03-24

"I am very satisfied with the service provided. The technician was prompt and a very competent listener. He understood what service I was requesting and very knowledgable on how to resolve the issues I was experiencing."

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Verified
4/5

2014-03-24

"delivered what was promised in good order"

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Verified
5/5

2014-03-24

"Was helped quickly and professionally. Very pleased with the service!"

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Verified
5/5

2014-03-23

"Feb.22 2014...I had enough of my PC BLUES! I found a program to purchase Geek Tech Toolbox to hopefully end my problems. After I downloaded it,I was promped to call a phone number which led me to Advanced Tech Support, which I also had to purchase. These IIT professionals remotely went into my computer and fixed most of my problems on my six yr old machine. Its a lot faster than it was, most problems fixed. As asked me if I had a antivirus program, they again sold me a program for keeping me protected forever. As far as ATS goes I have a team of support for a year should my machine go crazy again. I learned a lot and many thanks to Advanced Tech Support."

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Verified
5/5

2014-03-22

"The technical support technican was extremely helpful and explained everything to me. He resolved all my problems."

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Verified
4/5

2014-03-22

"ATS has serviced my computers for over a year now. They have been a good service for troubleshooting and remote repair. I would recommend them in the future and continue to use them for all my computer service needs."

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Verified
4/5

2014-03-22

"I have only had this for about two weeks. So far it seems to be good. I haven't had a lot of time to really access all the benefits."

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Verified
5/5

2014-03-22

"Excellent support service. Easy and quick"

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Verified
5/5

2014-03-22

"There have been so many problems with my computer. The technicians are always polite and helpful. They work quickly and have so much knowledge it's mazing. The cost was so inexpensive to have this program and I am so happy that I have people who truly know how to fix EVERYTHING!! Kudos to the entire staff! You're AWSOME!!"

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Verified
5/5

2014-03-22

"Tech Support where courteous and very patience with my computer problems. They spent the time necessary to understand and then correct the computer issues I was experiencing. They respected my time and always let me know when they completed the computer repairs."

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Verified
5/5

2014-03-22

"Advanced Tech Support was able to resolve a series of difficult and challenging problems on my PC. They were very professional and constantly reassuring me that they were making progress. They called me to keep me informed on a regular basis. I clearly had a number of viruses, malware, etc. and was not able to open Internet Explorer or use my email effectively. They cleaned up my computer and it now is working fast and without problems. I recommend them with my highest rating and confidence."

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Verified
4/5

2014-03-22

"Advance Tech Support did not ask for this review, although I wanted to let your company know of some things that are on my mind; items that maybe need some improvement on.

1.) The most important item is communication with the customer and the customer being able to understand the Tech. If there is a language barrier right off the bat, there is no work being accomplished whatsoever because of that communication gap. I think it should be an established rule that anyone hired for a job having more than one language in talking and understanding, that they are also very understandable by the customer also, otherwise they should not be online with that customer to whom the tech is still trying to learn the language of that Customer.

2.) Another type of communication would be to let your customer know if your still working on their computer. When my Tech was supposedly working (I really couldn't tell, the curser didn't move for almost 1-1/2 to two hours), I wondered if my Tech was disconnected and had another customer he was working with. Mind you, a few other Techs have been on my computer through the day, besides this Tech, so not being able to use my computer for so long was getting a little out of hand. When I know the computer is being worked on, I don't question it, but this is hours were talking about during this day.

Other than those two items, I am pretty happy with Advance Tech Support and my computer running smoothly after every monthly cleaning scan helps. Thank you. Shelli
"

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Verified
5/5

2014-03-22

"Thank You very much I just hope everything works out excellent on my computer now. Dan"

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Verified
5/5

2014-03-22

"These guys are incredible. They were so patient and SKILLED in overcoming some big issues that this grandma was helpless in fixing on my computer. They were very attentive and explained each part of the process so that I could easily understand where or where I was not needed AND when they would likely be finished with the mess I left them to do."

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