"I just had an awesome experience with Afastores, and I have to share it!
I ordered a bed, and everything went super smoothly. The bed arrived right on schedule, which was a huge relief. I was really impressed with the quality, it’s even better than I was expecting. Plus, they sent me a tracking number as soon as my order was on its way, so I could check where it was at any time. This store made everything so easy and hassle-free. If you’re in the market for new furniture, definitely check them out."
"Bought a console from these crooks. Few days later it went on sale even further. Reached out within 10 days to get a price match and they refuse! Their own advertised sales price and it’s literally printed on their website “price match guarantee”, all bullshit. I reached out several times and now of course we are over 10 days. One excuse after another. Really bad experience and I just left 2k with them but they don’t value their customers they are just looking for a quick dollar."
"I had a minor issue with a dining table I ordered, one of the legs was slightly damaged during shipping. I reached out to customer service, and I was pleasantly surprised by how quickly they resolved the issue. The representative was friendly and understanding, and they arranged for a replacement leg to be sent out right away. The whole process was handled with professionalism and efficiency, and I felt valued as a customer throughout. It’s rare to find such attentive and responsive customer service these days. I’m now a loyal customer, and I’m already eyeing my next purchase from this store. "
"My new outdoor furniture set from AFA STORES has transformed my patio. The chairs and table are stylish yet durable, perfect for entertaining guests or lounging with a book. I was pleasantly surprised by the quality given the affordable price. Highly recommended for anyone looking to upgrade their outdoor space. "
"I had a fantastic experience with this furniture store. The customer service team was incredibly helpful and responsive to all my queries. They guided me through the selection process and ensured that my order arrived on time and in perfect condition."
"I purchased two nightstands from this store and they exceeded my expectations. The quality is top-notch, with sturdy construction and a beautiful finish. They arrived well-packaged and were easy to assemble. Perfect addition to my bedroom! Highly recommend!."
"Ordering was easy! Would definitely recommend this company. Can't wait to relax and glide away on my front porch!"
"Shopping at AFA STORES for furniture online is a joy! They have stylish pieces for every home and budget. Their website is easy to navigate with clear product descriptions, making it simple to choose. AFA STORES stands out with fast delivery and great customer service. They make shopping smooth and enjoyable. It's my top spot for furniture shopping!"
"Carries brand names at the MOST REDUCED prices you will find online! Offers several discounts that can be combined in one order. Free threshold delivery. Can't go wrong with this company!"
"Place the order and it’s out of stock put the out of stock label one day next day it’s not on there so I reorder call customer rep he was rude an could not an would not explain the real reason it was one min in stock then listed out of stock the suddenly in stock again. Told me if I don’t trust them go to better business bureaus website. Ok so I ordered only to get an email stating it would be delivered after 3 weeks of processing a then I need to wait three to 4 more weeks to recieve. I’m like ok fine I just have to wait. Next day another email item has been discontinued no longer available. Ok so not sure why it’s still listed on website days later a then I check my affirm an item still processing. I had to email cause at this point talking to a rude male or women who doesn’t speak good English I can not no more! So I email a tell them cancel my order why is it still processing if you don’t have item??? Waiting to see ignorant response. I do not recommend them if your item is on sale it’s a marketing
scheme why else would it not be taken off website or posted as unavailable or sold out! My item is still up as if on sale an available an it’s been 3 weeks since they said it’s discontinued. Poor customer service poor communication poor marketing tactic. I prefer pay full price from a decent furniture store and that says a lot seeing as I really can not afford full price. "
"Ordered a dining set from this store and couldn't be happier! The furniture arrived in perfect condition, and assembly was a breeze. Great value for the price. Will be telling all my friends about this site. "
"Five stars for the exceptional customer service! Had a minor issue with my order, but the support team was quick to resolve it, ensuring I was completely satisfied with my purchase. Highly recommend!!!"
"Deceptive marketing- Extorted Return/Restocking Fees
I purchased a set of Barstools from AFA Stores. There were several issues with the product when it arrived. The AFA webpage shows the seating color bright white, when the seats are cream in color, deceptive advertising to begin with. Two of the seats were also stained with black fingerprint smudges, and one of the footrests was scratched. There was also missing hardware to put one of the seats together, so only three chairs have the necessary hardware, which means chair number is trash.
I immediately emailed customer service who offered a 15% discount to keep the product, which I declined. I was then told to open the 2nd box to inspect the damage. I informed the merchant outside of the damage, the seats were not the advertised color, and that I would not be keeping them but needed to return. I was then informed by the merchant that they would replace two chairs, and that was their final offer. I didn’t agree with that and informed them of their deceptive advertising, with the color of the product not being the same as what was delivered, and that I wanted their address and I would pay for the shipping myself.
AFA Stores then informed me they won’t let me ship the product back myself, and that they would have to quote me for return shipping. I was quoted $311 for shipping, and another $78.60 for restocking. The purchase price of the chairs is $786, so the merchant is charging more than 50% to return the product.
These people are as dishonest as can be. Do yourself a favor and go with a reputable company like Wayfair, that will accept returns and not try to extort 60% of your purchase price. Pay close attention to their reviews, they are accurate."
"I have to admit, I was a little nervous after reading some of the reviews. But my furniture was perfect. Delivery was fast and the drivers were great. I will certainly be buying from them in the futures. I had to do this review, because some may be reluctant to move forward. Thank you so much for the awesome furniture."
"I have furnished my entire apartment with pieces from their collection, and I am consistently impressed with the quality and durability. What is more, their website is user-friendly, making it easy to browse and compare products. Customer service is also top-notch; any queries I had were promptly addressed."