"I purchased a set of bedroom furniture from this company. The ordering process was smooth, and my items arrived promptly and in perfect condition. Assembly was a breeze, thanks to the clear instructions provided. Overall, a fantastic experience and I will definitely be back for more.
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"Stay away from this company—they're absolutely TERRIBLE! It took over two months of waiting for my bedframe, only to receive it broken not once, but twice. The delivery truck broke down on the third attempt, and then on the fourth try, I finally get an intact bedframe. Throughout this ordeal, I had to take time off work for each delivery attempt resulted in significant lost wages, adding to the overall inconvenience and dissatisfaction. Their disregard for customer satisfaction is appalling! Save yourself the trouble and Do NOT order from this company."
"We recently invested in a dining set and a bookshelf, and the quality is great. The materials utilized are robust, ensuring durability. The customer service team was incredibly accommodating throughout the purchasing process, and the shipping was swift. I'll certainly be revisiting for future furniture purchases."
"I'm impressed by the furniture offered by this online store. Their website is user-friendly, facilitating seamless exploration of their products. I recently acquired a sofa and coffee table, both surpassing my expectations. The delivery was prompt, and the items arrived impeccably. Considering the quality, the prices are reasonable. I highly recommend this store to anyone seeking elegant and long-lasting furniture."
"My furniture arrived in Tampa on April 25. On May 3rd, there were still no plans from (Third party shipper) which had same phone number as AFA, to deliver my furniture. Only one customer service agent was honest and relayed to me that the 3rd party shipper had no plans to deliver until they had other orders in my area. I drove and picked up my order myself. The only positive note was my furniture was undamaged and as advertised. "
"Absolutely thrilled with my purchase! The quality of the furniture exceeded my expectations, It's evident that this store takes pride in their products, and the online shopping experience was seamless. Will definitely be coming back for more."
"I had a few questions about measurements and materials, and the support team was incredibly helpful. Not only did I receive exceptional customer service, but the furniture itself is sturdy and well crafted. It's clear they value both their products and their customers. My new furniture arrived promptly and looks even better in person."
"Want to order a desk and hutch ,,, says ships in 3 to 5 days. Not sure they send an email to the manufacturer, who then make the item and then in 6 to 8 weeks you get the desk! Not wanted ..... buy from someone honest that doesn't play games. ONLY 3 left... on which planet?"
"I had a fantastic experience with this store. Their customer service team went above and beyond to ensure my satisfaction. I had a few questions about delivery and they were incredibly responsive and helpful. They made the whole process seamless and stress free. "
"I ordered a console table from afa stores, and I absolutely love it. It's exactly what I was looking for to complete my entryway decor. The quality is exceptional, and the sleek design adds a touch of elegance to the space. Delivery was prompt and assembly was a breeze. Highly recommend!"
" Bad service and product takes forever "
"From the moment I placed my order for a new sofa, the process was smooth sailing. The website was user friendly, making it easy to browse through their extensive collection. What impressed me the most was the lightning fast delivery. Despite my initial skepticism about online furniture shopping, my sofa arrived earlier than expected and in pristine condition. I'll definitely be a returning customer!"
"The bed I ordered exceeded my expectations in terms of both quality and comfort. The sleek design perfectly complements my bedroom decor, and the sturdy construction ensures a restful night's sleep. Ordering online was a breeze, with prompt delivery and excellent customer service throughout."
"I ordered a PICKET HOUSE FURNISHINGS - MADISON KING STORAGE 6PC BEDROOM SET - EM300K6PC. In addition, I ordered an additional PICKET HOUSE FURNISHINGS - MADISON DRESSER - EM200DR. This bedroom furniture was quite expensive. The quality of the furniture was horrible! It is made from very cheap materials. Photos and description make it sound like it is of solid wood construction, however, it is mostly made from glued wood particles. It is manufactured in Malaysia and shipped to consumers. Every piece I received had some kind of damage. The only two pieces that were intact was one dresser and one nightstand. But even these items had some marks that I had to cover with furniture markers. I kept the bedframe which I had to do repairs to. The bedframe also had cracked drawers that had to be replaced. One of the nightstands had a cracked back board which I also kept since when in place the crack is out of view. Both, one of the dressers and the chest of drawers were sent to me three times and each time I received them were severely damaged. I finally just asked AFA to refund me for these two items. I would suggest to anyone considering this bedroom set to look somewhere else! This bedroom set looks good in the photos and the description makes it sound like quality furniture, but buyer beware! On the positive side, AFA was good with their customer service. They did refund me most of the money I paid for the two items. "
"AFA has thee worst customer service team ever!!!!! My buffet arrived with a broken scroll. Pictures were sent and they agreed to send out a repair guy. First time out the repair guy came to my house but never let me know he was outside..He was supposed to call me with an ETA. Bottom line, he left! Next guy came out a week or so later and looked at the piece and said, I am not a welder! AFA knew this required welding!!
They want to **** me around now with telling me they want to offer first a 5% credit to keep the buffet, then they told me that A.R. T furniture was going to send me out a new scrolled door. Then they told me, oops A.R.T cant send just a door.. YES THEY CAN! I personally spoke to them however AFA is trying to be cheap by offering me the discount! This is on going so we'll see how things end up! Mathis Brothers sell the same brand A.R.T and offer free delivery I should have purchased from them! Live and learn.
Never again....
First and last time AFA!"