"Terrible company, please book through other websites. I was on my honeymoon and was denied a room that I had booked 1 week in advance with Agoda. I was offered a 50% Agoda cash refund for my inconvenience but this was after days of communicating back and forth through email demanding a refund. In the end I spent my last night on my honeymoon in a lousy hotel room. Please avoid Agoda Hotels at all costs, their integrity, customer support and compensation is terrible. "
"This company cancelled my booking one day prior to check in, while I have been on my flight. They left me and my family on the street in a foreign country at New Year Eve. I had to pay much higher price just to accommodate anywhere. I never had a refund. They guarantee nothing! "
"I have a complaint about my booking and been trying to reach you last couple of days and no one responding "
"booked hotels and paid agoda immediately cancelled booking but took money. Unable to speak to anyone and no response to emails sent. Do not book "
"Do not use Agoda!!!! We booked and I got a confirmation number and amount on my phone. When I arrived shortly later to the hotel, they had no record of my booking. We called and were on hold 33 minutes before the line was disconnected/or hung up when someone came on the line. I then looked at my email and needed to pay an additional fee of $1.25 for fraud prevention. Then I had to log in and confirm this amount. The hotel still didnt have my confirmation. So, I had to call again and they finally sent an email to the hotel for my reservation. This was an hour after I had been standing in the hotel lobby after midnight. The customer service agent said sorry and there was nothing she could do about my inconvenience. Do not use this company, it's not worth the hassle. "
"Never use these people. I booked a hotel two months in advance and they will not allow me to cancel it. Then I get a email noting that their records show the issue was resolved and they want to know how they "well they really did." Total pieces of work."
"i book a hilton 4 star in usa 7 weeks in advance when i arrived they couldnt find my booking, they then sent me to another 4 star hilton but when i got there no booking, i ask for a refund and i will book my own hotel but they refused and booked me in to a 2 star hotel which was horrible. they still refuse my refund. stay well clear of this company shocking."
" Booked two rooms at a hotel in Rome in February 2018 & they charge the full price to my credit card at time of booking. In April I found a lower price and tried six times to use their Price match system, to no avail. Then when we arrived in Rome to check into our hotel we were told that Agoda never paid them and they canceled our reservation! Would never use them again."
"I’m in a hotel which is a hostel, a basic room a 130eur/night that does not look like on pictures and the owner stalking us with rude messages. Agoda was to resolve today but it seems they disabled my booking number so the system does not connect me with any operator and they have never called back: Is this scam?"
"U book two times and everything is fine, a third time and u cant book anything anymore."
"Worst experience I have ever had. We booked our trip through Agoda for a family trip to Cancun purchased airline tickets and excursions which were non refundable. I went to my online Agoda portal and our trip showed up canceled. I called Customer service and after a 1hr hold I spoke with a women could not explain to me why my trip was canceled asked to speak with a supervisor she put me on hold for another 20 min then said I could not speak with supervisor and that she could not do anything to fix the mistake Agoda did by canceling trip. Asked for the agents name and would only give me her first name. This company is shady and I would never recommend even to my worst enemy. "
"I booked a room In Paris, and the guy uses the address of the Accor hotel near Eiffel towel with modern pictures of the room. The name is Aparthotel Adagio Paris, located at 14 Rue du Théâtre Paris France 75015. He wants to approve first, then wants WhatsApp chat, then 500 euro deposit. When I called Agoda's customer service, they let me wait on the phone 13 minutes, didn't pick up. Then on the chat, they said they cannot do anything, so don't make a booking here, when you have to get approval, because this scammer wants your credit card, and they don't actually own the hotel you want to book. The set up of this hotel website is super easy for scammers to post a listing, and you have to fill your credit card number, and all details including the bank that issue it. Their staff is very unprofessional and they made me wait for 35 minutes on the chat before they say they cannot do anything."
"Agoda is the worst online booking website out there! They are liars and scammers. I booked a stay in cancun thourgh their website. I jumped through all their hoops to confirm my reservation. Even did their fraud security. I received an email that every was accepted and confirmed. I received an email 2 days before my stay saying I cancelled my reservation. When I called they said it was cancelled due to their fraud procedure. When I called and talked to them they said there was nothing they could do to reinstate my reservation. They stated I had to go back on their website and rebook the exact room class and that if there was a price difference then they could adjust it to the price of my original reservation. Well, that room class was now not available and again they said there was nothing they could do. I tried to talk to a manager but they refused. So now 2 days before my trip I do not have a hotel reserved!
THEY ARE THE WORST!!!! DO NOT BOOK WITH THEM EVER!!!!!"
"I booked what was ment to be a hotel with agoda when we arrived at setia sky hotel the security would not let us in. They told us it was a residential property and that there was no reception. We tryed phoning 3 or 4 times and got no answer. In the end we had to leave and book a hotel down the road . I then proceeded to email the hotel which they replied to at 430 am I was ment to be staying in this hotel for 4 nights and agoda charged me for a know show even after me explaining what had happened . They still took my money . They then tryed to offer me a coupon thing for 28 dollars off my next hotel. If they thought I had not shown up they definitely would not have offered me this . It is a disscrace the way I was treated . I've also tryed to review the hotel and agoda will not publish it the amount of reviews always stays the same on the hotel even tho it's always ment to be full. They sent me an email asking me to review the hotel and as soon as I said I wouldn't recommend it to other customers they won't let me finish the review . yet when I review other hotels that I have stayed in and said I would recommend them I get to finish the review straight away . This is the kind of company you are dealing with disgraceful "
"The website quotes a price and if you choose to "pay later" the site only says that you will pay based on the exchange rate at time of payment (in just a few days). They DO NOT tell you that they will charge based on an INFLATED EXCHANGE RATE, 5% higher!!! After complaining they will not refund the difference, only provide an Agoda gift card, which I will never use since I DO NOT TRUST A WEBSITE WITH HIDDEN FEES."