"Knowledgable staff, easy to reach, knew how to diagnose the issue and offered solutions. Very pleased.l"

"I needed to order some filters and I have a situational issue with shipping. Elijah was pleasant and very patient with me while I was running through my options and making a decision on the best address to ship to. He quickly found the products and prices and everything was settled. "

"Elijah is so kind and down to earth. I felt as though I were placing an order with a long trusted friend."

"The customer service rep i got [Elijah] was so helpful in resolving my issure, very quick to reply with a solution and made sure all my needs were met! Thank you so much best customer service ive recived in a long time will definitely will be a returing customer thank you!!"

"My Water Dispenser have just broke down after 3 months of usage. I received the Free Shipping Return Label in my email right after calling the customer service. To my surprise, the new replacement Item was on my door step just the third day after the defective one being dropped off at the local FedEx. Would have no problem to give It a 5 Star rating in term of price and service.
"

"My ice maker quit working and shortly after contacting the company and providing proof of purchase a replacement was sent (which works way better) by the end of the week. Great customer service and quick response!"

"I hesitate to explain in too much detail what happened to me, because it was a very unusual thing. The point is though, I tried to get my problem resolved back in September or October last year. It just got dropped somewhere and I never heard back from Air 'N Water.

Using my old emails, I decided to try again in March of this year. This time someone named LaToya picked up the ball & literally ran with it. She stayed in touch with me and didn't give up on finding a solution. The solution she came up with was truly over-the-top and blessed us beyond measure. We have never been treated that well in a situation where it was unfortunate, but part of it was our fault. I give them a lot of credit, because mixed in with my actions, we had an unusual situation come up with the item we purchased. So it could have gone either way... and been fair no matter what ... even if they had decided not to help us out. But they tilted everything in our favor and went out of their way to make us happy. It just doesn't happen often like that anymore. And they should be complimented. Especially LaToya. Kudos to her, & the team of people working in the background with her. I wouldn't hesitate to recommend this company. I think possibly things have changed a lot there over the last six months or so. At least for me they have. Thanks!"

"I had a problem with the water dispenser and I called Newair. They suggested a remedy but it didn't work. They assisted me with what I needed to send back the machine and replaced the old one with a new one. Thank you for your assistance. Satisfied customer,
Patricia Nelson "

"Ordered a heater it does not work and I still have not received my refund "

"Never received shipping info, called and the said item wont be in stock for 6 weeks for portable a/c unit. Noticed on website, they changed description from dual hose to single hose. talked and sent manager a screen shot - got back to me and said new items will be single hose... not dual. No explanation why no one is told of changed. Corporate then send a letter that item won't be in stock for 2 1/2 months with NO disclosure that they won't be sending the same a/c unit that was sold. Only found ound out due to my own persistence. they offered my a dual hose ac for almost double the price I paid. Really???? Not on the up and up. i was charged immediately upon ordering - not when shipped. requested refund ."

"I ordered an air fryer from air-n-water.com and the item I received was an open box with missing manual. It had manual and a remote for a different product. I can't say the product was used, but its food basket was definitely dirty/dusty. Their web site did not state that the item was a returned product which obviously was not inspected before it was shipped to me. The fryer worked fine otherwise, so I did not try to return it. I cannot recommend them. I felt cheated."

"Ordered a scratch n dent ice maker. Great price, free shipping and it arrived on time. The item did have a few visual defects (scratches and cracks in the plastic housing) but works as good as new."

"I was a little hesitant to try it, because I have never used a pressure cooker. I made the most perfect rice pudding last night and it was easy to use. "

"I ordered I think Tuesday night and it was delivered as promised on Saturday. Haven't had a chance to set up yet will do so this week!"

"Ordered the accessories for our air fryer at a very reasonable price. Received our order very quick considering we're out here in the country.
"