"Jared was very knowledgeable and congenial.
Great customer service!"
"Product shipped quickly with no damage and packaged really well."
"I just purchased a brocock bantam 25 cal rifle w/ silencer. I am very satisfied with both the service rendered and the rifle.
The rifle arrived well packed and the order was complete in every respect.
I found the low power setting to be about like my HW97KT, on high power its much louder and hits a great deal harder.
I currently own a HW97KT (22),HW97KT(20) synth, HW95L(22), and now the Brocock bantam 25 cal. my collection is complete for now, all my rifles were purchased thru AOA and I am very happy to deal with them at any time.( I also purchase supplies as well.)
I am looking for another supply tank for the bantam, so I will be ordering again soon."
"They need a little more time but they do a fantastic job. My rifle is perfectly repaired by AOA Team.Thank you Rich.Mirce"
"Outstanding Customer Service.. I had an issue with the Diana Outlaw and AoA issued me an RMA and a sincere apology and since I told them I bought it as a Bday present to myself they fast track my Outlaw ahead of the line and got it back to my grubby hands real fast."
"AOA has been a good experience, shipping is prompt, customer service had been very good to me. "
"It was a 2 month wait, but worth every minute. The AOA folks are always ready to help... even the impatient like me!"
"They are always ready to answer any and all questions. They have quick shipping. They have a fast turn-around time if repairs are needed."
"with 4 purchases and multiple tech calls, this is the first place on my list, great guys, very helpful and have always been spot on! Rich is a great customer service tech. more importantly they have been very honest and fair. airguns are quite technical, I cant imagine dealing with all the tinkerers out there with short memories, but these guys do! unlike my in state store, they will call you back! customer for life! "
"Me, being a collector of all things Marlin Firearms. I purchased 2 Marlin Cowboy BB guns. What was sent was two other off branded guns. So, I call the store and waited 1:09 minutes listening to there wait ad. This ad by the way, explains how every gun is check over before being sent to the customer. "BS". Finally someone answers, after being put on hold because I have to check with a manager, he is in meeting, we no longer carry that, we decided to ship back the wrong guns and we will reverse the charges. So after seeing the gun have been at the store for over a week, I call again (:37 minute wait), I talk to the same person again " Oh I remember this, the guy in shipping is out on vacation, he will get to it Monday and you will see the refund Wednesday. Guess what day it is! Guess what didn't happen! Any bets on how long I will have to be hold. You been warned!"
"This is to review Airguns of Arizona customer service in reference to my FX Crown purchase. I preordered the Crown as so many did, and waited my turn patiently. When the call came, Darrin was on the phone himself and made my purchase as smooth as butta. After the setup and test the Crown was in my hands within a week. I believe that AOA has handled the demand and supply of this phenomenal product the best they could and unfortunately with today’s McDonalds mentality of I want it all and I want it now, may have gotten a bad rap in certain post and forums. AOA’s customer service, in my book is Par Excellence, and I will continue to make them my number one provider. (I will say I have purchased from the other two of the big three and have had no problem at all) But if you consider all of the facets of buying air gun products, from ease of ordering to receipt of a well packaged product(s), you really have to put the attention to detail above all the rest. Well done AOA, I appreciate your efforts.
Billy Fields
Savannah, GA"
"Airguns of Arizona has the best prices for HW and Diana air rifles, my favorites. AoA boxes products securely using a double boxing system. AoA also tests shipped airguns and provides a chronography reading. You know you are getting a gun that works. I like that AoA offers free shipping on popular guns.
Airguns of Arizona frequently offers popular air rifles at terrific prices. I purchased a Walther Terrus and an RWS 350 at prices far below what other vendors were charging. I have not yet returned a product, so I can't write about a return experience.
You may have to wait a bit when calling, but when it's your turn, you will talk to a person who knows airguns and is willing to help you. "
"Very impressed with the knowledge that the people at Airgus of Arizona have with air rifles. and also with their customer Service."
"Great , have purchased many pcp´s. Rich is a great guy , he is the one to help you there, all my purchases on line. Planing to get more airguns this 2018
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"Without so much as a word, AoA replaced the more expensive parts that I paid & was charged for, with lesser grade & cheaper parts. Never corrected billed amount (over $2k) or bothered to imform me. I guess they didnt think I'd notice close to $100 in lesser parts installed (which I never requested to have installed). I had to call to get refunded difference in prices, and was put on hold for 52 minutes.
I was then promised "Id be taken care of" now plus a month later, I never have received items promised, items that were part of the initial order. The new rifle in addition, looked as it it was used/abused when 1st received; scratches, chips out of the stock, loose screws, etc. As if this all wasnt BS enough, they then had my online review outlining my horrible $2k mistake buying from AoA, removed from Airgun Nation, which apparently only allows nice things to be said about AoA and censors the rest. (ie: truth)... I have filed complaint with authorities."