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Verified
1/5

2004-05-21

"Ordered a USB 2.0 hard drive external enclosure from them. Would not connect to either of my computer systems. E-mailed tech support with no reply. Sent in an RMA request via the web site with no reply. Sent in an e-mail RMA request and will see what the response is. So far, it appears they sell low-quality items, and will not communicate with you if you have a problem. I will see what the next few days brings, and then escalate if I have to."

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Verified
5/5

2004-05-15

"Excellent quality items. Shipping was fast and well packaged. All items worked just as they should. Thanks for being a reputable company."

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
N/A
Overall technical support
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Being easy to reach
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Resolving problems
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Being trustworthy
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Being knowledgeable
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Making decisions on their own
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Overall customer service
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Product Returns/Refunds/Exchanges
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Overall web site
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Verified
5/5

2004-02-13

"I ordered an Achieve 500W power supply for my home computer. The order process was very easy, the item arrived quickly was packaged well and works great. Very good retailer, I would buy from again and have recommended to my friends."

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Verified
5/5

2004-02-07

"I ordered a USB 2.0 PCI card but the tracking number didn't work on the USPS' web site so I sent a letter complaining and but recieved that day the order slip from the post office to come and pick up a package. The next day after getting back from picking up my card I recieved another card. When I sent them a letter telling them to send a returne postage or give me a deal even though I didn't need another they gave it to me for half price."

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Overall quality of the company
Pricing of products and services
Value the company offers
N/A
Is consumer focused
N/A
Is trustworthy
N/A
Is easy to do business with
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
N/A
Likelihood of customer recommendations
N/A
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
N/A
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Overall customer service
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Customer service being trustworthy
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service being easy to reach
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Customer service resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-02-01

"Ordered one of the 500W power supplies recommended in one of the Forums. Good communication and prompt shipment. Received when promised. A very nice and trouble free transaction."

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Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2004-01-17

"My order for a power supply was shipped the same day and was on my doorstep two days later. The price was the absolute cheapest I could find anywhere and the power supply operates exactly as it should.

In short, this transaction was perfect! What more could you ask for?

Thanks Akida!

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2004-01-16

"I've purchased twice with this merchant already, and both times went without a hitch."

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Is committed to quality products and services
N/A
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
1/5

2003-12-11

"Ordered a case with a power supply. The case was fine, but the power supply was of incredibly substandard quality. It was labeled as 400W but weighs a total of 10(!) ounces, easily flexes in my hands, and worst of all - blew two of my motherboards."

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Overall quality of the company
Pricing of products and services
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Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-12-10

"Purchased a 550W Achieve power supply. The product arrived quickly and works great. I quickly received an e-mail receipt and surprisingly a tracking number later that same day."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
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Is easy to do business with
Is committed to quality products and services
N/A
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Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-25

"Ordered a 500W Achieve PSU for $22.00. My order was processed quickly and delivered within 5 days.

I did not receive a shipping email from Akida, but a phone call rectified that situation due to a computer error.

Overall a good experience.
"

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Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
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Is consumer focused
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Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-10-22

"I ordered an Achieve 500 Watt power supply for $22.00 including shipping!
I was immediately sent an email confirmation of my order and was also sent an emal when it shipped out including the tracking number & link.
A very good first time ordering experience from Akida Computer. I will be coming back to Akida again the next time I need something.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-04

"Excellent service. My CC company had my address wrong, Akida called and sent me an email to notify me of this. They must have continued to keep my order moving because I received it as if there were no delays at all (they must have shipped it before they charged me). Outstanding customer service. Power supply arrived well packed and as advertised."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-08-21

"Had a problem with the UPS tracking number that was sent by email, the tracking site would only show billing information received until the day the shipment was supposed to arrive. When I tried the tracking number in the early morning, it stated that the item would be delivered later that day(which it was)."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
N/A
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

1/5

2003-08-15

"These guys are a joke. Their customer service dept will advise one thing and then their order department has no clue what they are talking about.

I purchased a 2u case with supply. Like a dork I lost the supply before I got around to completing the project that required that case. The case turns out to be too small to hold a standard size supply. No big surprise. Turns out, it is too small to hold any 2u or 1u supplies as well. Customer service claimed this was a frequent problem, place an order for any supply on the site and then indicate what I needed in the comments. Now the sales dept says I'm wrong and they can't help me a standard supply should work. I'm just tossing it all in the trash and forgetting about them completely. So, you've been warned don't waste your time.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status

5/5

2003-07-28

"Ordered the X-Dreamer case on July 17th and received it on July 25. It arrived double boxed with styrofoam peanuts inside. Called for a tracking number on the 18th and received a call back 1/2 hour later stating it was shipping that night and I would receive an e-mail, I did. A great transaction."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process