"I placed a small order with this outfit just as my bank had erronously listed my credit card as stolen (who knows why, some clerk entered the wrong number somewhere). The guys at this place stayed with me through two days of long distance calls, mostly at their expense, while that was straightened out.
I know any profit they made on my order was more than wiped out by the telephone expense they had, but they hung in there and completed the sale, making me a very satisfied customer.
As things happen they have a somewhat limited product line and I haven't re-ordered anything from them, but whenever I need something I always check their site and when they carry something I happen to need, I will happily give them another order."
"excellent pricing on some products, came late though"