ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2021-02-12

Great experience

"Shipped the day I ordered, no UPS issues, I got exactly what I ordered. Great fast service.
"

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-02-12
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank you for your review!”


Verified
5/5

2021-02-09

A+++ replacement parts

"like for like swap for older alarm system. great replacement will do business again. thanks"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-02-09
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank you so much!”


Verified
5/5

2021-02-01

Excellent prices, user friendly site, great products, quick shipping!

"Great products and all the details you need to make an informed buying decision. Plenty of information to ensure you get what you need. And lots of online instructions and tutorials to assist in the installation and programming efforts. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-02-01
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank you for your order and kind review!”


Verified
5/5

2021-01-27

Jan27_2021

"Very attentive to questions. Prompt and accurate shipping."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-01-28
A rep from AlarmSystemStore, Alarm System Store, has responded:

“We apprecate your business and kind review. Thanks so much!”


Verified
5/5

2021-01-25

Great Customer Service

"I had a great experience with them. They were able to help me out and meet my needs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-01-25
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank you for choosing AlarmSystemStore. We appreciate your review!”


Verified
5/5

2021-01-20

Awesome purchasing experience

"Quick delivery and reasonable prices. Glad to have found a DIY alarm store that I can purchase my supplies from."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2021-01-20
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank you for your review!”


Verified
2/5

2021-01-18

System Busy”Key pad PTK5507

"I bought a ticket to get professional advise but problem was not solved "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-01-20
A rep from AlarmSystemStore, Alarm System Store, has responded:

“According to notes on your order a tech did troubleshoot with you and deemed it was defective and recommended replacement. We can't always fix things remotely. Sometimes a part needs replaced.”


Verified
5/5

2021-01-10

Excellent service

"Emailed questions and received timely responses"

Detailed Review Benchmark + -
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-01-12
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank you for your review!”


Verified
5/5

2021-01-03

Customer service is definitely a huge plus. This is my first installation and John gave me his direct number for any questions.

"Still have yet to receive it, it is on it's way !!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2021-01-04
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank you for your review!”


Verified
5/5

2021-01-01

Easy setup of alarm.com service

"Less than 24 hours from the time I ordered until everything was setup. Instructions were simple and easy to follow, and these guys didn't waste any time after I sent in the necessary info. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2021-01-04
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank you for your review. We are grateful that you have chosen us as your alarm.com service provider! Please don't hesitate to contact us if you need anything.”


Verified
5/5

2020-12-21

Excellent service, quick delivery

"Very Happy, buy with confidence. I had an issue and Jon helped me very quickly.
Will buy again. Thanks !
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-12-21
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank you for your business and review! We really appreciate it!”


Verified
5/5

2020-12-19

Great Store

"Second alarm systems I have bought from this company. First system was installed in my shop and has worked well for years so when my old system went bad in the house I knew where to go. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-12-19
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank you so much for remembering us on your new system. We really appreciate your continued business!”


Verified
5/5

2020-12-12

Jon made the sale

"I spoke to Jon, he told me exactly what I needed to replace a faulty system in a customer's rental. He sent me links to the items, that I purchased a short time after wards."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2020-12-14
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank you for your business and review. We appreciate it!”


Verified
5/5

2020-12-08

All your security alarm needs.

"Quick to ship. Lots of items at great prices"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-12-09
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank you!”


Verified
5/5

2020-12-07

Several Orders Placed, Happy Customer!

"I have used AlarmSystemStore for several DSC PC1832 installations and couldn't be happier! I would consider them one of the few retailers I trust on the web for large orders. Small and large orders have always shown up correctly and packaged well to avoid shipping damage. Shipping/tracking info occurs within 24 hours (often within an hour or two!). The site is well organized, and includes several "help topics" on product landing pages. This has been especially useful for compatibility notes with niche components like smoke detectors. Their YouTube channel has also been incredibly useful in building compatible systems. I've installed several DIY systems such as Ring/SimpliSafe for family members, but after learning the ins and outs of more "traditional" alarm systems, its hard to stray away. The reliability of these systems is unrivaled."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process

Rep reply posted 2020-12-07
A rep from AlarmSystemStore, Alarm System Store, has responded:

“We are grateful for your awesome review and especially for your continued business! Thank you so much! Please don't hesitate to reach out to us if we can be of any help. Happy Holidays!”