ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
5.00/5
Chance of future purchase:
5.00/5
Shipping & packaging:
5.00/5
Customer service:
5.00/5
Return/Replacement policy:
5.00/5

Verified
5/5

2016-07-06

Fast and accurate assistance

"I had some problems with my DSC 1864 installation but Jon Boroughs at AlarmSystemStore gave we quick and accurate help.

This company have some of the best prices and top service.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
4/5

2016-06-24

Good product/slow shipping

"We ordered from Alarm System Store on Tuesday morning. With the caveat that orders placed before noon are " usually" shipped the same day. But my email denoting shipping was sent on Thursday. Could h ave shipped sooner. "


Verified
5/5

2016-06-07

Just in time for my Vacation. Many Thanks to Jon Boroughs

"I was in a hurry to get my alarm system ordered, installed and up and going because I was leaving to go on Vacation. I had every thing installed and the system was not working.
After talking to Jon and going thru a few checks. Jon figured out what my problem was. I had forgotten to attach a reference wire between my 12V(-) of my two power sources. After installing this reference wire it worked like a charm. This was the day before I left on Vacation.
Jon I appreciate you so much taking the time to help me get my system going. Your the TOPS.
Thanks, Perry
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-06-06

You guys are the best

"Received ontime and intact"


Verified
5/5

2016-05-20

Quick and excellent service!

"Quick and excellent service!"


Verified
5/5

2016-05-19

Love AlarmSystemSotre

"I really like working with the folks at alarmsystemstore. I buy all my equipment from them and when I need support they are just an email away. I am new to alarms and I wanted to put in my own system which can be scary. However, with their instructions on the web site and with support people like Jon Boroughs I was able to get my system up and running. When I had questions they replied back the same day. I will continue to buy from them in the future and appreciate their help"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
N/A
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-05-12

Friendly and speedy service

"Chris helped me with all my orders and questions. Couldn't be happier. Processed my orders quickly and received everything within a few days. Looking forward to doing more business with them."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-05-03

Sets the bar for customer service!

"High marks for AlarmSystemStore all around! I was attempting to resurrect/upgrade a 10 year old Ademco Vista system. These folks listened to what I thought I wanted, and only then made suggestions and recommendations, without any pressure whatsoever. They are very knowledgeable and I ended up with a better system than I had anticipated, for less cost than for an out-of-the-box solution from a big national alarm company.

Shipping was fast and follow-up on delivery and my several questions was world class. I highly recommend AlarmSystemStore, they took the mystery out of installing a system and are a true pleasure to deal with.

I was their first customer for a new product and expected some hiccups, but everything went smoothly. I extend special thanks to Jason, who personally guided me through the selection process and installation maze, His professionalism is truly impressive and I have already suggested AlarmSystemStore to a neighbor. Two thumbs up!

"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-27

Jon @ AlarmSystemStore was very helpful!

"Had a unique alarm situation where our last alarm provider went out of business and left me high and dry. Jon at the AlarmSystemStore got me switched over to their monitoring services. He was very helpful and resolved my issue quickly."

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-19

Excellent Customer Service

"I just ordered my first alarm system, Jason was extremely helpful in answering all of the questions I had on what we needed. Looking forward to receiving the shipment today and getting started on the install process.

Thanks Jason!!
"

Detailed Review Benchmark + -
Pricing of products and services
N/A
Likelihood of customers making future purchases
N/A
Overall customer service
N/A
Overall product shipping and delivery process
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2016-04-05

Excellent service

"These people worked really hard for me, and gave me the advice I needed. Chris Campbell was especially helpful, and I really appreciate it. I would highly recommend the Alarm System Store."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Verified
5/5

2016-04-05

EXCELLENT Custmer Service

"I was looking for information on a Alarm system. Jason answered all my questions and I purchased all the items needed to install a large system. I didn't plan to purchase when I called, I was just looking for information. However after working with Jason on the phone I decided purchase from his company. If Jason would have been pushy to buy from them I would not have. He offered customer service and that's what I was looking for.... End result Large transaction. "


Verified
5/5

2016-03-26

Best in the class

"Outstanding customer service, very knowledgeable staff, they value your time and most importantly they do not rush you through the phone, I will absolutely shop with them again and refer friends and family members keep up the positive attitude."


Rep reply posted 2016-03-30
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank you so much for your review! We appreciate your business!”


Verified
5/5

2016-03-19

Great customer service

"Had a great experience through the ordering process. Chris was super helpful making recommendations and d signing the system. Help follow through on shipping and even provided suggestions for setting up the system and ways to be more successful and even save some cash."


Rep reply posted 2016-03-30
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank your for your review. We always try to help customers put a system together the way we would / have in our own homes based on budget to try and get you the best coverage for your $.”


Verified
5/5

2016-02-21

Always good

"I work with alarm systems and other electronics every day. I have ordered many times from the Alarm System Store and never had any trouble. The parts ship quickly and arrive on time. I will continue to use them and recommend them to everyone.
Thanks
Greg
"


Rep reply posted 2016-03-30
A rep from AlarmSystemStore, Alarm System Store, has responded:

“Thank you so much for your continued business. We truly appreciate it!”