"Our salesperson/system designer, Chris, was excellent. He was always available when we had questions, very knowledgeable, had very good suggestions and insights that we hadn't thought of. I would highly recommend AlarmSystemStore to my family and friends. Definitely 5 Star quality through and through!"
"Exactly what I ordered and packed well. "
"order placed, shipped and received in good time.
GREAT JOB"
"I'm a novice at home security, but an expert do it yourself er. John at Alarmsystemstore answered all my questions or pointed me in the right direction. Put together a great hybrid system for me in 15 minutes. Cost to do it myself was 10 percent of real quotes of home security contractors ."
"Jason was huge help and very knowledgeable. He was able to take my security needs and add the equipment to fit my budget. He did not only meet my expectations but exceeded them. Thanks Jason!! "
"These folks are good- friendly, competent and customer care oriented."
"I've been a customer of Alarm System Store for about 3 years now. For each and every encounter with any of their personnel, I've always come away with a good experience. Whether its for buying new equipment, support for installing the equipment, or trouble shooting problems they always provided me with quality service. One of the best aspects of calling the Alarm System Store is that 99% of the time I can speak directly to a helpful person with minimal wait time on the phone; unlike most other places. Its definitely a 5 star business."
"CustomerID# 34337
Great service, the complete order shipped out fast.
However there was no invoice included with the order. This is vital for my business
"
"AlarmSystemStore was very helpful with the decision making process. Very detailed description of products. I wish I had started looking here first. Delivery was fast and everything expected was there."
"Purchased what I needed, got an email confirmation, shipping notification and items arrived on time. Everything worked as stated and even called back for help. Jon Boroughs was great and able to help me quickly."
"Very happy customer. I have ordered multiple DSC systems and sensors during years. Everything always as expected. highly recommended."
"Everything arrived on time. Had a question about part compatibility answered quickly. Placed second order. Great service."
"I was very pleased with my experience with AlarmSystemStore.com. The equipment I ordered showed up at the estimated time and was beautifully packaged and protected. Most importantly to me, all of the equipment was brand new, unopened, and in its original packaging. The order was complete and all items were included and were as-advertised. Overall, their prices were excellent, and given that brand new equipment showed up on time with careful packaging, I would definitely do business with them again, and I would definitely recommend them to others. My only slight complaint would be that the speed of shipping was a bit slow. I would like to see them add some options for 2-day shipping like many of the other online retailers have done."
"Catchy title says it all... No headaches "
"For the two stars, good prices and prompt delivery. The negatives, they use USPS roulette and will not send tracking info. This appears to be a fledgling two car garage operation and I wish them the best but, Their "world class support" is third world at best - promises of tech support follow-up mean you are out of luck and will never hear from them again. Their online ordering software is infuriating, rejecting "special characters" that don't exist. I fear for my credit card info if it is that bad. Use Paypal instead. Have a question on an order? Leave a message on voice mail. Hint: don't wait by the phone.
Hopefully, they will grow up someday."
“I'm very sorry to hear you had a bad experience with us. I must assure you that if you had a bad experience with tech support, that is an anomaly and not the norm. Not that we don't have a busy day every now and then that pushes our support response time past our target of 15 minutes or less, but we are most known for our exceptional support. We are actually one of the few online stores in our industry that have dedicated live support staff. We currently have 3 people in that department, with a manager as a backup 4th as needed. Our tech support is the most often favorably mentioned topic in all our reviews.
We do use USPS for a small number of shipments (those less than two pounds) but we do in fact provide a tracking for those. It is in the shipping confirmation email we send. Perhaps that went to your spam folder?
As for the ordering issue you had, again my apologies. The shopping cart platform we use is not an in house software of our own making. I've passed your checkout issue over to the provider for review. I assure you though the platform is safe and trustworthy. Our shopping cart is PCI/CISP certified and the cart provider has processed over $21 billion in merchant sales.”
A rep from AlarmSystemStore, Alarm System Store, has responded:
“We certainly do provide an invoice. The invoice is emailed at time of order before we even ship. Perhaps it went to your spam folder? If you don't see it there email or call us and we'll resend it.”