"Still waiting for delivery. I'll post again when my order arrives. I do not think there will be a problem...."
"My go to alarm dealer. Thanks"
"Shipment was on time, as ordered,packaged well and intact."
" This was my first ever interaction with this company. It was absolutely as good as one could wish for. The title of this review summed up everything I wanna share. "
"John in Tech Support is one of the reasons I purchase from this company.
their are many other Alarm suppliers out there, in the past I only purchased from ADI when I was in Florida now that I am retired and doing alarms for friends and families at times I need Tech support and while other online distributers offer it they are NOT as knowledgeable and as patient as John Thank you for all of your help and I am sure I will continue doing business with you."
"Easy web site to order from"
"Reasonable prices and fast shipping!"
"Just built a new house and used the AlarmSystem store for my system. They have been very helpful, instructional videos great, and the install instructions a must. Could not have done it without them."
"Ordered replacement DSC system with programming. Pre order customer support great, shipping on time. Programming flawless and post install support perfect. Great company to do business with very professional and timely support.
Glad I found you and will be a long term customer.
RogerB "
"I know of very few other companies that spend the time and resources to provide a wide variety of quality products AND educate their clients/customers on how to install and use them. They have the technical expertise and patience to advise the most novice DIY'er. If they can't answer a question right away they will not lie to you, instead they admit their gap in knowledge then commit to finding the most accurate answer to one's question and get it done quickly. When they say they will get back with you, they do. All departments appear to be under one roof, no outsourcing. :)
As far as another reviewer's input about not having inventory in-stock and correlating with their website, it is my opinion as a small business owner and database driven website programmer that even in the large corporate world where hundreds of thousands of dollars are invested to be 100% accurate, this never happens...ever, including in hospitals, and military facilities. Furthermore, I believe that every consumer must have realistic expectations, and the tone in which sub-par reviews are stated can only leave one to believe that such individuals do not have realistic expectations.
I consider myself a fairly intelligent individual (as I have a lot of letters behind my name) and I ordered a new DSC PowerSeries system with a few bells and whistles with a new transceiver that I had never used. DSC's technical data sheet did not answer my questions, alarmsystemstore.com's YouTube video's answered all but one question I had and when I spoke with the individual that made the video he was able to answer my question right away.
I had the new system installed, up and running and about 2 weeks later I experienced a zone fault. I went through all of the troubleshooting steps and we (Alarm System Store and myself) concluded I might have a faulty new wireless sensor. They accepted my return right away and shipped me a new sensor at no cost to me. They also included a very nice personalized note and candy! Like I said, I just can't say enough about their customer service.
I don't even bother wasting my time shopping other places (including eBay and Amazon) to find what I need for my systems. One will be hard pressed to find lower prices. If lower prices are found I feel confident that the customer service will not be even close. You get what you pay for and with Alarm System Store I think I got and continue to get more.
I hope that their business grows exponentially and that they never loose sight of what is helping them dominate a relatively new DIY market.
-Doc "
"I Purchased a DSC Home Alarm System for them and have had a few failures of components in and out of warranty. They are responsive and ship the items in a timely manner. They are my Go-To solution for DSC items."
"I contacted both sales and tech support. Very knowledgeable, No games with returns and prompt RMA process. Flexible ordering and willingness to go out of their way to customize where they are able. I just placed my second order. Impressive."
" I got everything I ordered quickly and website is easy to use."
"Website shows products in stock due to poor inventory management. Very disappointed "
“My most sincere apologies for this Jamey. Our stock status while far from perfect is generally about 97% accurate. Usually the more rare or not as popular items is where we encounter an issue with stock sometimes being off. After looking into your order though i found the opposite was the case in this instance.
The item you ordered went on back order with the manufacturer the day you placed your order and while we did have them in stock that day, because of the BO from the mfg, we had a few dealers buy up all of our existing stock of that item in a matter of hours. I discovered our website only updates the stock after orders are marked as shipped which doesn't happen until the end of a business day. That type of scenario is probably not very common, but nonetheless if we can resolve it with the developer and prevent it in the future, we certainly intend to do that. Again, I am very sorry for the inconvenience we caused you and I hope you will give us another opportunity so we can restore your your confidence in us.”
"Jon is knowledgeable and brilliant! So much fun to work with! He makes complicated systems seem easy! "
“Thank you for your review!”
A rep from AlarmSystemStore, Alarm System Store, has responded:
“Thank you so much for your detailed review! We really appreciate your time and thoroughness! Your review has made our week for sure! Thank you so much!”