"This is my 4th Alienware computer (2 desktops & 2 laptops). I've never had the first problem with any of the computers. Superb hardware. Superb company to deal with."
"This is the second purchase from Alienware I have made in the past month. Both a new computer and a Laptop bag. Both items have exceeded expectations and I look forward to my next purchase! Delivery has been quick and without hassle. Alienware FTW"
"I got a area 51 and i love it .i look aorund at other note books online this is far best price for what it offer's compared to the other i saw on line. the shipping was fast i could ask for a better notebook thank you"
"Alienware has been great. Their support and service is outstanding. My new M17 laptop works great. Fast and powerful and I can play the games I want now. I haven't experienced and problems with that laptop and it has a great cooling system to keep from overheating. I am very pleased with the M17 laptop and will purchase from them again in the future."
"I am very pleased with Alienware, their support, and most of all their product. This is the second high end gaming system I have purchased from them and both have been nothing but stellar. The first Alienware I bought was back in my days of professional gaming for Counter-Strike, in which the PC far exceeded the needs for that game back in 2003, and it allowed me to continue purchasing cutting edge games until just recently so I shopped around and went with Alienware once more. This time I had been wanting to play the new games such as Crysis, GTAIV, and Fallout 3 to name just a few. I purchased about 8 of the newest top-end most graphically demanding games when my Alienware PC came in, and it runs all of them flawlessly at MAX settings.
The design and care put into each gaming rig is beautiful and well engineered. I recommend buying Alienware if you are in need of that next generation of performance in high end gaming, you will get exactly that kind of rig with no disappointment :)"
"In the past three years I've ordered two Area-51 desktops and one Area-51 m9750 laptop from Alienware, and all of them work great. I only encountered one minor fan issue with the first desktop two years after receiving it, but Alienware was quick to help me solve the problem.
My newest desktop that I received a month ago has definitely exceeded my expectations. I use it mostly for gaming (EverQuest 2) and am very pleased with the 60 fps that I'm getting with settings on high. I ordered the desktop by phone and the person I spoke with was very helpful. The order itself took less than 10 minutes to complete, and the desktop was at my front door only nine days later. I will definitely continue to order from Alienware!"
"I purchased the Alienware Area 51 X58. I was not sure exactly what I wanted and did not order the system to my own specifications the first time. The second time I did it right. The Tech was very helpful and very understanding. I was impressed with the security measures they used to verify my identity. I am very pleased with the computer that they sent and have been using it ti finally play my games as they were meant to be."
"To be fair to the computer I have to break down the score for it and for the company as a whole.
Score for the Computer is 5 Stars – For Customer Service 2 Stars
I received my Alienware about a little over a week ago.
I purchased the MX-17x Laptop (Ripley).
Intel Core Duo CPU T8100 2.10GHz
4 Gigs of Ram
NAVIDIA GeForce 8700 GT (512MB)
I love the 17.1 inch Clearview Monitor, illuminated keyboard, and touch buttons.
I was very impressed by the speed of the machine, and how easily it handles graphics. I will be using the machine mostly for photos and for some gaming.
Now for the bad; Alienware’s customer service team is subpar. Their online support has flaws, deep ones. It doesn’t let know what you have to do if your computer is stuck in a process. Mine was stuck in Phase 2 for well over a week. I had contacted customers service several times to try to figure out the problem and was told there were no problems. I noticed that there was a problem the day it was supposed ship (estimated ship date) and contacted customers service through their online support. I corrected the problem but no one was able to help me because their so called security system.
I was told on Friday that everything was good to go and it might be that my computer would ship Tuesday at the latest. I called on Monday and I found out that the mother board wasn’t in stock and they didn’t know when it would be. At this point I was angry because on Friday they told me that all the parts were in, and I could have shipment by Tuesday.
What ever happened. Tuesday came and they found a motherboard, and it was shipped by Friday.
Love the computer but the Customers Service department was horrible and a nightmare to deal with.
"
"Bought an m15x laptop. I picked Alienware over other vendors because they offered the higher-end components I was looking for and the consensus reviews were overwhelmingly positive for the m15x. Very quick turnaround building and shipping the system. When I got the laptop, there was an issue regarding keyboard lag and the driver for the touchpad. First, I tried to fix it myself and failed. Called tech support the next day, and they were really great in identifying the problem and providing a solution. Their use of Citrix to provide remote-support made things really easy. Laptop runs like a dream."
"There were a couple of things different from my order....but i dont want too part with it to send it baack...shipping was very fast...so im pleased"
"The service was great; when I got a problem with a wrong data sent for order confirmation, the process to solve this was fairly easy. Direct contact with the sales representative was also a good experience, and very helpful to solve a misunderstanding with the bank.
The final producto was exactly as described, and although it took some time to ship, I know it was because of all the testing required to guarantee a quality product.
I'm very satisfied with the end results; the laptop runs smoothly, and the required peripherials fulfill my expectations."
"We have Greatly enjoyed our new computer. we reallt like how unbelievebly fast it is and we are proud to be alienware owners. :)"
"I recently purchased an Area-51 X58 gaming desktop from Alienware. This is my first purchase of a gaming system and my first experience with Alienware. The system arrived in a timely manner and has met or exceeded my expectations in every area. It was extremely easy to set up even for someone of limited technical expertise such as myself. One thing I found during setup was that several of the installed drivers were already out of date, so I had to update them before I could start gaming. This took minimal time and I expect could happen when purchasing a system from any vendor. I was extremely satisfied with Alienware's Customer Support and especially liked that I could track the progress of my order online. I would definitely purchase another system from Alienware and I would highly recommend them to any serious gamer looking for a solid system at a reasonable price."
"The purchase of the Alienware M17 was a big one for me. I love to play World of Warcraft and my old computer just wasn't cutting it, I needed something portable with awesome graphics and a processor that could keep up with the game. I did a lot of shopping around to find the right system for me even getting a couple of computer geek buddies involved to narrow down what I was needing out of a system. I found all I was looking for with the Alienware M17 and am very happy with it's performance. Only drawback I have is that the machine tends to get hot, but a cool pad seems to have taken care of that issue. I didn't mac-daddy the computer out, trying to stay somewhat in a budget area, but I did opt for the crossfire-x enabled graphics and they are awesome. In areas of the game where I expierenced 5 to 10 frames per sec I'm now seeing 50 to 60 I actually didn't even realize I had a problem with my old machine till I got on an actual good one. I am very happy with my purchase and recommend it to all interested in MMORPG and portability, now I'm not gonna say this is a light easy to carry laptop, it's heavy and big but thats a small price to pay to have desktop abilities with a laptop, in my opinion. Moving up to this machine was the like going from a chevette to a corvette. I will more than likely purchase other alienware products in the future. The ordering process was easy, the people I talked with were both friendly and knowledgeable and the machine arrived earlier than expected and packed for protection. Opening that Alienware box I was like a kid on Christmas morning."
"The system was shipped as ordered. I especially like the illuminated keyboard."