"Simply? The best system I have ever owned. Have not had one single issue. It arrived when they said it would and everything was packed perfectly. Out of the box and running now for over a month without a single hitch. I was expecting it to be loud because of the size of it and the many fans it has but I have to say....it's quieter than any machine I've previously owned. I LOVE IT! "

"Awesome machine - everything I wanted! Built and shipped quickly, with constant updates as it went through the process. Very satisfied!"

"Super fast shipping, received in perfect condition. Excellent machine - lightning fast and the graphics are unbelievable! Love the TB HD in a notebook and the huge screen... everyone is jealous..."

"What a great system! I purchased an Aurora, with an AMD Quad Core 9750. It is screaming fast and it got here quickly. Everything came in as-advertised.

One thing I love about Alienware is the fact that they put such care into how the system is packed up. And when you open the case up, the wiring is so clean. It will be so easy to get in there and swap out parts when the time comes.

The prices are a little higher than some other vendors, but you really get what you pay for. They don't cut corners and you get a system that looks great and runs great!"

"Alienware Area-51 m15x.
To start at the beginning, the order process was fairly simple, the customization was easy yet detailed. The order was delayed quite significantly. It was stated at the time of purchase that my order would be delayed due to a backorder of a particular graphics card i chose. They expected about a 5 day delay but overall my order was delayed by about 2 weeks.
This laptop has one of the highest specs in all of laptops, not to mention in its size class (15.4"). Being top of the class, it obviously comes with a heavy price tag. Over $4.500 for this particular customized model.
Performance-wise this has been able to handle all the games out right now at full graphics settings, including resolution (Assassin's creed, Race Driver:GRiD, etc).
For a 15.4" laptop this is quite heavy and not very mobile, however, for a gaming laptop, this is pretty light.
The screen, with 1900 X 1200 resolution and a 1200p display offers very good video quality.
The sound quality is decent.
Did not encounter any problems to date, after about a month of use.
The biggest, and almost the only, problem is the noise. The laptop tends to get VERY loud even when performing tasks like web browsing. Turning the stealth mode on helps temporarily but gets loud again regardless. However, you are given the ability to change the graphics card to a built-in graphics card which, with stealth mode on produces very little noise. (Of course, with the graphics card switched, you can't play games)"

"I finalized my Order on 7/28/08, and the estimated date was 8/5/08, and I am happy to say it arrived 8/3/08, a few days earlier that the estimated shipping date. I was constantly tracking the order status, from it being built, to the shipping. Everything was running smoothly, the order status was amazing, it told me where exactly my computer was, both in the Assembly line, and shipping. The customer service was excellent, when I asked if it would arrive on a certain date, they where sure to know when it arrived, and they where spot on. When it arrived, everything was beautiful, everything that was said to be in the box was there, nothing missing, and absolutely no flaws in anything what so ever. The computer was perfect, no flaws, started up perfect, and ran perfect. All the software was there on the computer, and all the backup cd's came with it as-well. Overall I rate the customer service 4/5 (only because I did not contact them that much, because I had no issues), delivery 5/5 came right on time, Satisfaction 5/5, computer worked perfect, packaging was A+, everything was there, Overall experience 6/5, I plan on purchasing from them whenever I need a new computer, and I would recommend this company to everyone!"

"Hello. I just bought an Aurora Alienware system and I am completely happy so far. Like a few reviews I've seen, I had a slight issue on the order status page and the ship date. It was almost a month later then what it said but the customer service reps. was most helpful in resolving the issues. Hopefully, I won't have to buy another PC for a very long time but if I do, Alienware would be the only place I'd go to."

"I purchased an Alienware Area 51 M15X.It arived within a day of the target date it was supposed to.Right out of the box[the packaging was really nice.]it booted up perfectly.So far it has exceeded my exspectations.This is by far the nicest pc I have owned. Alienware rocks!"

"I am very happy with my m9750, though it took a little over 2 months because of a back-ordered tv tuner"

" I placed the order on the 12th of May using ALienware's in-house credit. The order was confirmed a few days later. I kept checking the order status page, which only showed that this order was pending confirmation. In early June I contacted Alienware for an update and was told that the order shipped on the 30th of May 2008. I was also told that Alienware would not look in to any shipping problems until 8 weeks had gone by. The order status page still showed pending confirmation. The order arrived on the 14th of July 2008, however, it was not shipped until the 18th of June 2008 not 30 May as I was told. Prior to arrival, I received the first 2 of the monthly bills from their financing section even though I had no computer.

When I first started the computer I had to reload the video drivers as I kept getting error messages stating that the drivers were not present. Since then I have had to re-load the drivers several times. The video cards have 2 processors each, but only 3 show up and only 1 card shows under ATI's video card control software.

The first time I tried to use the Blu-Ray player I discovered that it was not recognized by the system. When I opened the case to troubleshoot this problem I found that the player was not connected. The player was fixed by simply plugging in the wires. Something that should have already been done.

I expected much more from a 3K system from Alienware. By the way, the order status page still says that my computer is pending confirmation."

"I recently purchased a Area-51 m17x notebook. After going through the order process online and dealing with some great customer service reps who helped me change my order. It arrived just 8 days later. I was truly shocked that it was that fast. I also ordered the Orion Backpack along with the notebook. So far everything has been amazing. Great laptop. It makes my friends jealous and I think I convinced a few to buy one.
Thanks AW!"

"I've had an Alienware Sentia since June 2005. The system worked great out of the box and was reasonably priced once I received a check for a mail in rebate I sent in, and I've been quite happy with the unit. However, the machine has not withstood the test of time. I ordered a three year warranty with my system, which I discovered was less useful than I would have liked.

Starting in May or June of 2008 the laptop began exhibiting problems with the battery and charging. The power monitor would list the power at 0% and would claim the system was charging no matter how long it remained plugged in. What was worse, though, was that if the power cable were bumped slightly the system would turn off. If the battery were working the system would have remained online, but the problem (a loose connector in the AC adapter port) would have remained. I bought a second battery at the same time I purchased the laptop and had only used it off and on for around a month when I originally bought the system, so I assumed it would work when I swapped it with the non-charging unit in the laptop. The problem remained, leading me to conclude the broken component was in the system, not the battery.

I contacted Alienware and explained the various problems I was having with the unit. After attempting some troubleshooting the tech agreed it was probably the laptop and gave me an RMA# and shipping label to return the system for repair.
I sent it in and received the system back without email or other notification two weeks later. When I plugged it in though, the same problem still occurred. I called Alienware to figure out what was wrong and they told me they "could not replicate the problem." When I asked further what they had tried to fix, the tech told me they had only troubleshooted the battery. The tech said that using the testing battery the system had worked, and that my battery was defective.
Since the power port hadn't been repaired either and no documentation was provided I assumed laziness or incompetence on the part of the repair techs and asked to send the system in again. I received a brush off so I called back, and after further troubleshooting (this time only of the AC port) the tech agreed the system still needed fixing. I sent it in again and received it once more without comment, and once more without any sort of repair.
This time I was very annoyed and spelled out explicitly what I had already told the techs twice before, but not before I had to purchase a new AC adapter (unnecessarily) and a new battery (turned out to be necessary) from a 3rd party, since Alienware no longer carried the parts for my discontinued system. After the third time I sent the system in they finally fixed the loose power connector, but given the weeks I was without my laptop, the time I had to take shipping the system and the money I had to spend on parts to diagnose the problem myself, I'm less than satisfied."

"I bought an Alienware Odyssey Backpack for my 17 inch notebook and couldn't be more happy with it. It is made from great materials and has plenty of padding to keep my laptop looking new for years to come. Thanks again Alienware!"

"Alienware computers are the best I have ever owned - Call of Duty 4 for PC runs terrific - I have told everybody I know about my purchase"

"Customer Service Making Me Happy!

I should start off by saying computers is not my full time job anymore. In a previous life I provided installation and network support to small business offices but have moved on to something else. I mention this because I have had the chance not only to look but work on many different types of computers and from the moment I first saw an Alienware computer, I started to drool. Not only at the great styling of computers but also because of the amazing speed that I now need especially for portable digital film editing … Ok, I admit the ability to play games at lightning speed was also a slight attraction for me hehe.
I had previously ordered only 3 Alienware laptops out of an approximate total of roughly 180-200 computers but the ones I set-up for my customers and family were amazing. Unfortunately my experience was not exactly the same. I finally decided to take the plunge and walk away from Sony Vaio and order my dream laptop from Alienware. At first I didn’t notice any problems while carefully unpacking the laptop from the nice black box and foam packaging. After reading the standard instructions and warnings I plugged it in and it booted up like a dream. Even the little personalization stuff I chose online was correctly configured. It all looked good until I turned off the laptop, left it over night and booted it up again. I didn’t make much of it but when I initially booted the laptop out of the box, it showed what I presumed to be the motherboards default time/date. The same thing happened the next morning on booting up (default time/date). I called a direct service line to the Roswell Team, with hardly a wait time and was surprised to hear they actually work for Alienware, not some support company in another country. We came to the conclusion it must be just a faulty battery, so they immediately shipped a replacement for me. Well it wasn’t the battery it was the motherboard (a type of problem almost impossible to diagnose before shipping). Alienware quickly jumped into action and sent me shipping instructions to get the laptop repaired.
The story goes on and includes some additional problems but ALL the problems I have had with the laptop HAVE NOT BEEN the fault of Alienware yet their customer service people have continually been patient, understanding and extremely helpful with any and all problems. I have had to deal with support staff from many different computer companies but have to say the Alienware’s support staff has been the best. They even adjust the way they talk to you depending on your computer experience!
I now have my dream laptop and despite all my best efforts (and Vista) I cannot get the thing to slow down or crash. ALIENWARE MADE ME HAPPY!
"