"There's not enough space to write all of the terrible things this company has done to me. They shipped me a computer that would not connect to the internet. Over 4 hours with their technical support could not fix the problem (which I only got after being on hold for an hour). I had to reinstall everything three times. When I used their shipping company to send it back for repairs, they called me and told me it was damaged in transition. They wanted me to pay for the damage!! I was so tired of trying to work things out with them, that I asked to cancel the order. Similar to the gentleman who commented previously, they said they would charge me restocking fee. I found this to be terrible service. I even wrote the CEO. There's much more, but needless to say, I will never buy anything from them again. The techs are nice by the customer service is horrific!!!"

"Ordered an Alienware Laptop for "School" (lol). Had for almost a month now and no complaints, arrived well protected in package and significantly faster than I expected. Runs great and wasn't bundled with any of the junky trial programs a Dell or a Gateway would have been. Very pleased overall."

"I have made two purchases from Alienware (some gear and a laptop). Alienware's interface is easy to navigate and probably the most sleek one I have ever seen (as I would almost expect). It would be very true to say that anything you buy is not the cheapest from Alienware, but you really are paying for the quality. They are pretty good with keeping you up to date on order status and their shipping is fairly quick. Overall, they are a great company for any gamer or person who heavily depends on their computer for handling many applications at a time."

" I recently purchased an Alienware Area-51 m15x and decided to write a review on it. First let me start off by saying, I love this laptop.
Out-of-box experience was great. My laptop arrived in a plain black box. It was well packed and organized. Everything was in its own compartment and secure. The laptop itself was in a black neoprene like material that is suitable for transporting it around to keep it from getting scratched. My only complaint here was discovering that the bluetooth media remote that I ordered was not anywhere to be found! More about this later.
I waited two months to write this review because I wanted to take time to familiarize myself with the laptop and it's performance and capabilities. The build quality is great. It's very sturdy and solid feeling. The chassis is the Ripley design and I was impressed with the finish on the case. It is a shiny silver metallic color with a glossy gel coat over it. After two months of using it at home and carrying it back and forth to school, I have yet to put a single scratch on it. My only complaint being that it does get dirty very quickly in the area that your hands rest on while typing.
The keyboard layout is excellent. It is nearly full size and has full size buttons. My only complaint with the keyboard is that sometimes the keys don't fully register when they are pressed. I notice this mainly when I am typing double letters. I often find myself having to go back and correct missed letters. Other than that, the palm rest area is phenomenal. It has a very large area to rest your hands on, and the scroll pad is disabled when you have a mouse plugged in. This is a great feature and one I never would have thought of, but it keeps you from accidentally moving the cursor around or selecting something by unintentionally while you are typing.
The screen option I decided to go with was the 1440x900 with clearview. I couldn't really justify the added expense of the higher resolution screen since the only real benefit for a resolution that high for me would be for 1080p movies, and even then most people can't truly tell the difference in resolution on a 15" LCD. Having said that, I am very pleased with the picture quality and the clarity of the clearview LCD.
Ah, now we come to performance. What you have all been waiting for with baited breath. My laptop is equipped with a 2.5ghz Core2Duo,Nvidia 8800GTX, 4Gb ram, 200Gb 7200 rpm hard drive, 1Gb of internal Readyboost ram, and Windows Vista Home Premium. Gaming performance is outstanding! As a matter of fact, I can actually be converting videos from one format to another in the background while playing Counterstrike, and never notice any drop in frame rates at all! WoW! I am a multitasker, and usually have multiple windows open at a time. I can have so many windows open on this laptop that I often have to start closing them because there are just too many and It takes too long to find the window I am searching for! Load times are fast, and I run my games on the highest resolution possible. No problem. None. I would also like to note that I am an AutoCAD student and that was the REAL reason for ordering this beast. (Wink,Wink). I have no problem at all running Autodesk or Inventor. My only suggestion would be that if you are buying this laptop ONLY for engineering programs, you might benefit more from the Nvidia Quadro workstation graphics card.
The only ding I can give in performance is not the fault of Alienware, but Microsoft. I ordered this laptop with Vista Home Premium because I wanted to maintain compatibility with future versions of Autocad software and have the benefits of DirectX 10. That being said, Vista is not nearly as nimble as Windows XP. Slower boot times, slower interface, and a mild performance hit to frame rates in most games are the plague brought on by this operating system. Gamers beware, if that is your reason for purchasing, go with XP or set it up to dual boot. You will be much happier.
Last but not least, Customer Service. As I mentioned earlier, my bluetooth remote was left out when my laptop arrived. I quickly made a call to Alienware customer service. I placed my call about 5 minutes before the department closed for the day. I waited in the phone queue for about 5 minutes before being answered by a live technician. He was very polite and quickly and efficiently ran me through a check-list of my invoice and proceeded to tell me of locations within the packaging to look for my remote. Not having found it, he then placed me on hold for about 5 more minutes while he made a new invoice on the spot to have my remote sent to me at no additional charge. All in all, we were on the phone about twenty minutes and he never once sounded rushed or inattentive to my needs. Kudos to you Alienware! A company who values their customers, imagine that! I received my new remote two days later and have been very pleased with its performance. This is likely the most pleasant customer service experience that I have ever had.
In closing, I would say that I have been very pleased with purchasing my laptop from Alienware. Great packaging, performance, and reliability have made me truly grateful of my decision to buy a laptop from this company, and my next computer, whether a laptop or desktop will likely also bear the Alienware moniker. "

"I bought an Alienware Area-51 M15x in June and I couldn't be more pleased with my laptop. It looks awesome and runs absolutely amazing. I'm definitaly glad I bought my laptop from Alienware."

"This is the second laptop that I have purchased from Alienware and I am once again thrilled. The laptop is packaged beautifully and performed extremely well out of the box. I was very impressed with the "pouch" that the laptop was in that helped keep any packaging materials from messing up the surface.

As for the laptop itself, the new Area51-mx simply screams. Everything runs lightning fast on it. I have yet to run into a problem playing any games on it, including WoW (avg. of 150 fps), Crysis, Assassin's Creed, and Bioshock. the system seems to be very well cooled (which is great with all of the stuff they jam into this thing)."

"I got an Area-51 7500 last month and it is running good out of the box. The nvidia 9800gt plays all the lastest games well. I can play call of duty 4 wide open without the the slightest hesitation. I am enjoying it and am happy I got an Alienware which it what I have wanted for a long time."

"I am very happy with my Alienware system ... I purchased the Area 51 7500. I used to build my computers but just found that it took too much time and tickering that it was more cost effective to buy a system from Alienware. I ran into a few delays because I was an international order but once those were ironed out, everything went smoothly. I would recommend Alienware to anyone looking for a good gaming system that looks really cool!"

"I bought the Area-51 quick ship edition desktop that was currently priced at the time 2,699$. I buy it, everything goes smooth, they ship the computer within 2 days and I receive it 5 days after it was shipped.

So RIGHT when I plug the computer in and load it up, it starts to configure and load up Windows Vista. Well while it was checking hardware it freezes. So I restart it, go to the desktop install some stuff, it locks up again. Tech support told me to re-install windows using the recovery disc. Doesn't fix problem. Called tech support again, on hold for almost TWO HOURS, YES TWO HOURS!!!! Finally, I get a guy that helps me, he was nice and walked me through some things to change. After being on the phone with him for 2 hours, so nearly 4 hours total, he tells me my problem should be fixed and I should have no problems again. The next day I'm playing a game, and it locks up again, hmm?!?!? It lasted for about 10-14 hours after I got off the phone w/ him.

I call tech support again, and get the rudest idiot I've ever came across, he knows NOTHING and doesn't fix my computer. So I ship it back to them, asked them for a refund but they tell me that I can only get around 2300 out of the 2900 I spent? Why? You guys send me a MESSED UP OUT OF THE BOX computer and I cant get a full refund? Hm good service there Alienware.

So I have them build me another one, and it is currently about to get built right now, so I will update when everything is done.

So people, if you are thinking about purchasing from Alienware, be cautious and KNOW that you are taking a risk just like everybody else that is buying from this company. The support is 50/50, youll get a respectful nice person, or a complete IDIOT that has no respect for its customers.

They also say that they inspect they're computers a couple times to insure its running correctly. Don't believe this like they say, if they make sure its running correctly mine wouldn't have locked up out of the box. But don't get me wrong, when the computer WAS working, it worked GREAT, and ran games ridiculously good! So in all reality they MAKE good computers, they just need to make sure they are running correctly before being shipped.

I will update soon.

UPDATE (September 19th): As you see, my last review was August 22nd. Well, issues w/ Alienware BARELY got resolved! So last August I thought it was resolved, nope, its barely getting resolved almost a month later! They had told me that they had trouble transferring the funds from my old order to the new order. So that takes a whole month huh? And they did not bother to contact me about the situation for 2-3 weeks, yea okay. So finally on the order status page, my order is in Phase 3: Payment has been received and the order is now in queue for production. So hopefully my computer will be built around next week starting Monday the 22nd hopefully.

UPDATE: (September 24th)
So I receive an e-mail today stating that my new computer has been shipped via Fed Ex, finally! But I was ONCE again lied to! I was told by the agent in charge of my order that for all the trouble, they would send it back to me Fed Ex 2 Day Ground so I would receive it in 2 days! WRONG! Fed Ex tracking shows estimated delivery date is October 1st, which is 7 days away from now. Thanks for lying to me repeatedly Alienware.

I will update when I receive.

FINAL Update (October 3rd): I received my Alienware in perfect condition October 1st. After using the computer for a full day, I can definitely say that I am satisfied. It runs AWESOME, and plays games at high settings with high FPS. I am still highly unsatisfied with the customer service Alienware provided me, but I am happy with the computer!

Overall I had a very unpleasant purchase with Alienware, but now that everything is settled and I have my computer, that is A LOT of weight off my shoulders!"

"I recently purchased an Area51 M17X notebook, what an awesome machine, hats off to Alienware!
I had it customized to my specifications, taking notebook gaming to a new level.I'm dueling SLI twin Nvidia8800M-GTX, Intel 9000 CPU 2800/800 6m,
Seagate 320GB 7200 16MB Sata HDD drive, 8X dvd+/-
NEC optical reader, 1GB intel turbo cache, intel pro wireless, cyberlink webcam, backlite with alien affects(touchpad,keyboard,alienhead). Ops system is Vista Ultimate also added Office 07. If your techy with XP Pro, Vista is a piece of cake!!!!
Alienware put me together a notebook of a lifetime! I took my Alienware to my Fantasy Football league draft last weekend. Ten team draft. Nine other team managers were really impressed with the graphic's, lots of compliments. By the way, I didn't leave my AreaM17X for one moment, it would have been gone!!! This was an expensive build, but worth every cent. Thanks Alienware!
"

"I have to admit I was a little timid on order from Alienware. I've been saving for this machine for some time and wanted to be sure I was going to get what I paid for and be taken care of. I did my research, read many reviews, and they seamed to be mixed. But now after living the experience...I would certainly do it again in a heartbeat. Superior customer service! I had some payment issues (all my fault) and I spent some time with a couple Alienware agents on the phone. They quickly helped me resolve the issue and completed the transaction. The online ordering process was a breeze. Lots of options and info to help educate me. To my delight all the packages showed up a day early, safe and sound. No problems what so ever.
Thanx again Alienware."

"Excellant Notebook very beefy and very powerful, i just wish i would have shelled out that extra money to get the dual sli cards in it but overall, i can have all my design programs open on two differant monitors and still play games.
Alienware sorry you bought dell but hell yea keep it up."

"I ordered an Alienware not long time ago and receive it in perfectly condition. Exept after a week the light system was broken and I am not sure if I use the 4g ram totally but whatever. They are a good compagny and they sell really good stuff. This is a place where to buy your next compluter."

"I recently ordered a notebook from Alienware and have found them to be a fantastic company. My notebook shipped very quickly and any questions I had were quickly answered by helpful Alienware representatives. My notebook was in great condition and works superbly! I'm actually using it to type up this review right now!

So a big thank you to Alienware for the awesome notebook and I would highly recommend anyone looking for a computer to check out Alienware. They're products ROCK!

Trevor"

"This is a very excellent laptop that I have ever known so that is why I bought one. It is very fast and has a great look to it, also Alienware has a great customer service. I would highly reccomend them!!! Great support to us troops!!!

Sgt Van Puymbrouck"