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5/5

2002-10-09

"This was the first time I used this online retailer and I am impressed. I ordered a Chaintech Geforce4 video card from them on 10/4 which was Friday. I got the video card today. Excellent ship time and no problems with the video card. Email was great. I became aware of this retailer from resellerratings and they are on my list of vendors who care. Price was right and I will buy again from these people."

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5/5

2002-10-05

"This company lives up to its name Allstar. The prices were very reasonable, they sent exactly what I ordered (a Kingston 256MB PC-133 SODIMM memory for my laptop computer), for $25.95 + $6 shipping.

The email sales confirmation came within a minute with the correct charge and saying the company would be sending a later email when the item shipped and the tracking number which they did the next day. A later email the same day confirmed the package was enroute. The next day the package arrived. It only took two days to get to me.

One minor complaint is the box was a little large for the memory chip. I could have fit 10 memory cards and packing in the box. But with all the packing peanuts and bubble wrap I do have to say the item came well protected.

I'm going to be a repeat customer for Allstar! They have got great service, honest prices and fast shipping.
"

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Ability to determine if a product was in-stock real time
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5/5

2002-10-03

"Products arrived on time and well packaged. Smooth transaction, will shop there again with no hesitation."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-09-26

"bought a CF card and a PCMCIA adaptor for it. Their price was right, the package arrived quickly and was extremely well-packaged, I don't think UPS COULD have broken it (and that's saying something). I had a great experience with them."

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5/5

2002-09-13

"I was in the market for the Maxtor D740X (40GB model), and AllStarShop had one of the lowest prices. Reading the comments here, I did not forsee any problems with my hard drive.

Sure enough, my order was shipped the next day and I received it on time. The OEM hard drive was well-packaged using ~3 feet of bubblewrap (perhaps a little overkill) and in a sealed (important!) anti-static bag.

Happy customer, and will surely buy again.
"

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N/A
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-09-04

"Online shopping experience was first rate! Easy site navigation and good product info. Fast order processing and shipping. All items received as expected. Allstar's pricing is very competitive. Highly recommended!"

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1/5

2002-09-03

"I ordered an Antec 1060Plus case w/ side panel fan on the 25th and received it on the 28th. Unfortunately, it wasn't the correct case. They sent me the 1060Plus without the side panel vent. Three e-mails on the 28th and 29th garnered no response. Since ASM didn't stock the side panels, I ordered from Newegg for $19 w/ $7 S&H. I needed the side panel as the customer needed his computer.

I spoke with a customer service person on the 3rd of Sep. (today) and told him the situation. I also told him that the web store was STILL showing the wrong case (even after my e-mail the previous week telling them of the problem). I wanted them to reimburse me for the $26 that it cost me to fix their screw-up. I was told they could only reimburse me for the cost of the panel ($19). After telling me they couldn't reimburse me for the shipping costs, he told me that since it was their screw-up, they would send me a shipping label so I could send the case back. Then they would send me the correct case. In other words, they were willing to eat the cost of shipping a computer case twice (there and back to me), but not willing to simply reimburse me for the $7 shipping it cost me to order the correct part from another vendor. Absolutely amazing.

Now, this $110 case (available w/o the side panel fan for that price from several vendors) has cost me over $180.

ASM had every opportunity to make this right by refunding me the WHOLE amount it cost me to fix their mistake, but they chose not to. The $7 they "saved" lost a potential good customer forever, one who had never shopped at ASM before (and never will again). A customer who purchases hundreds of dollars a week online. They won't see a penny of it.

Thank God for Newegg.
"

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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
N/A
Ability to determine if a product was in-stock real time
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Overall customer service
Customer service being easy to reach
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5/5

2002-09-02

"Ordered a CPU and Motherboard, product was recieved in good order on time, exactly as ordered. Have previously ordered 'difficult to get' discontinued CPU's from AllStarShop, and each time was satisfied with final delivery."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-08-31

"I live in Lake Forest, CA which is where all-star’s warehouse/office is located. Their place is literally 5 minutes from my house. I order from them all the time using their will call option to pick it up. Their located in the “high-tech” corner of the city. The first time I went over there, it surprised me on how nice their office was. They have a huge warehouse stocked with all the computer parts you can think of. Great place to buy. The only complaint I have is that they still charge $5 for a will call charge =/ oh well."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Overall customer service
Customer service being easy to reach
Customer service resolving problems
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Customer service making decisions on their own
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Customer service being trustworthy
Customer service being knowledgeable
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Overall web site
Speed of web site
Web site reliability
Web site being easy to use

5/5

2002-08-31

"Ordered the WD 1200JB and was promptly delivered in 2 days w/ a LOT of packaging. They used the bubble-wrap around the bare drive and put into a box. Then the box was put into a bigger box, big enough to put CD-ROM Retail box, w/ plenty of packing peanuts. I was very impressed with the packaging. Allstarshop also has decent prices and I'm currently waiting for my pre-order monitor."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-08-29

"My second order with AllStar. Good price on Lite-On DVD and it arrived on time and in good shape. Also bought an IBM hard drive a few years ago w/o problems"

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Is easy to do business with
Is committed to quality products and services
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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
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5/5

2002-08-28

"Ordered a Western Digital 120GB 7200RPM 8MB Buffer hard drive. Delivered on time and securely packaged. I would do business with again."

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5/5

2002-08-25

"I ordered a hard drive from this company. It was very inexpensive, shipping was free, and they were pretty fast about shipping it. The drive works great and the company was great to deal with. A good experience."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-08-25

"Ordered an Abit KR7A-RAID motherboard and it arrived within 3 days; very fast for a Cali based company. Their site is very good (if I remember correctly, they actually post the progress of the order from dept. to dept. - packing, shipping etc. - very unusual and very nice surprise) as are their terms and conditions. They also emailed a tracking # when the order shipped. The board was as expected. The real test of a company is customer serv. Luckily I haven't had to use it; but I'm sure it's great. Buy from this company and you WON'T be sorry

Keep up the great work All Star:-) You really do live up to your name. Very rare today, unfortunately.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-08-23

"I would like to take some time and praise Allstarshop.com for one of the best online transactions I have ever made. I ordered $1300 worth of computer parts, including a 22" monitor, 2 hard drives, cpu, cdrw, etc. Not only were the prices from Allstarshop one of the lowest on the internet but the order was placed at about 1pm PST and items were shipped out that day and even though I only paid for 3 day FED-EX I received the items only two days later. All items ordered were exactly correct and the items were extremely well packaged. I will be using Allstarshop.com for all my online computer purchases from now on and I encourage anyone out there to do the same. And one more note...they had the cheapest shipping rates I could find to ship a 22" Viewsonic monitor."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability