"I placed an order on 6/14 for heartworm preventative and joint supplement for my horse. After a week I checked on the status of my order and it still said "processing" so I called as my dog was due for his heartworm preventative. I was put on hold for 20 minutes, hung up and called back and asked to speak to a manager, after another 10 minutes on hold whoever came back on the line(not convinced it was even a different person let alone a manager) told me that they no longer carry the joint supplement in the size I ordered. I asked for a refund and she said she could send me 2 smaller size supplements and that I would receive my order by friday 6/24 or saturday 6/25 AT THE LATEST! It is now monday and still no package! I was never notified that they no longer carried the product I ordered! DON'T ORDER FROM THIS COMPANY! I will be contacting the Better Business Bureau tomorrow! This was a $160.00 order and I have received no products or a refund!"

"I placed my order on 3/11/2011 and it is now almost two weeks later and I have heard nothing from them. I wrote three times and got no response. I called several times and was placed on hold for a very long time to only be told they would call me back suggest. They had no information for me and knew nothing. I strongly suggest you go elsewhere because this company is pathetically inefficient. I am still waiting to have the situation resolved. BTW - they haven't even called me back yet! This is very bad business especially when a loved pet's health is involved. I willl never buy from them again, ever!"

"This company went out of its way to ensure my order was processed in a timely fashion. They called me until they had a small issue resolved and notified me of filling the order and shipping it. Their website was a little confusing about where I entered vet information but I will definately use them again."

"This was our first experience buying meds for our dogs online, and it was a great one. We compared prices, including shipping charges, from various online sources and found AllVetMed an excellent choice for the vet medicines we needed. And then we were most pleasantly surprised to find that, in addition to their low prices, their customer service was outstanding. We cannot speak highly enough about their service!"

"I was waiting for two days for my prescription to be sent to me, after asking every day and speak with i think her name is LINET last time she said that without the prescription from my vet they can not send me the medicine, who cares is my dog and I give him whatever I want. Anyways I'm going to switch my vet and let's see."