"Ordered a DVD. After 2 weeks, item has not been received and as far as I can tell, has nt been shipped. Their support points you to their web site which is always down or not working. Email support said they'd check order status and get back to me but after 10 days, I have not heard from them."
"VERY BAD NEWS--STEER CLEAR OF THIS ONE!! As is the case with so many others, I ordered an item on Amazon.com. AlphaCraze was paid for the item, and a week later, I checked the order status and it said the order was cancelled because the item was out of stock. It's been 5 weeks and I still have not received my refund. All AlphaCraze customer support does in response to my numerous emails is send canned responses saying to look for my refund in 7 days. This has not happened. I am part of an online forum where at least a dozen people ordered similar items from AlphaCraze around the same time as my order, and all of them are now struggling to get a refund because the item they ordered was (big surprise!) not in stock. These people are crooks!! "
"Ordered item off of Amazon through this company. Item was listed as a Radeon 9700 Pro. Company shipped me a Radeon 9500 which is worth about half the value. Apparently from all the feedback on Amazon they shipped a ton of these cheaper cards to alot of people. This company is fradulent. They intentionally bait and switch products and they will not refund your money. After over 8 e-mails trying to get my card refunded and them promising to do so I have to file a dispute with my CC company to get my $$ back. AVOID AT ALL COSTS. WORST COMPANY I'VE EVER DEALT WITH PERIOD. I'm filing complaints at the local BBB and the Postal Service for mail fraud. Hopefully something will happen."
"DO NOT ORDER ANYTHING FROM THESE PEOPLE!!!
I ordered a European release CD through Amazon's MarketPlace with this company. I ordered the CD on May 7th. Amazon emailed me and told me that AlphaCraze had agreed to ship the CD by the May 9th. This did not happen. Amazon told me to wait until May 19 to contact AlphaCraze. In the mean time I attempted to use their online order tracking system to obtain an order status. According to their web site, my order did not even exist on their system!! On May 16th I sent them an email regarding this issue. They replied saying to check the status again...lo and behold my order now shows in a pending state on their site. I replied to them and asked when this CD, which should have been shipped on the 9th was going to be shipped. It has been 3 days and I have recieved no reply from them. Inquiries to Amazon only produced an aplology form letter. My VISA bill comes in in a few days at which point I will have to go through the fun process of disputing the charge that they have placed on my card. Word of warning, just because Amazon ships responsibly, do not assume all of their business partners follow suit."
"DON'T ORDER WITH THESE. I've no book & no refund!
Cannot see why they have so many policy's when they do not keep to them. Unless you want to lose your money, don't bother ordering. "
"Ordered a rare out-of-print video from Alphacraze. Got a confirmation email the same day, but could not access their order-querying website. Tried over and over again. Eventaully I got the site and entered my info. it couldn't find my order. Sent an email asking them if the order went through. Surprise! The item is out of stock. Steer clear of this company! Very shady! "
"Poor service. Questionable business practices.
When making a purchase from Amazon.com I placed
an order for an accessory item (camera case) with
ALPHACRAZE.COM - a Christmas present.
They stated item was in stock. My credit card was
charged IMMEDIATELY.
Two weeks later, NO ITEM. I E-mailed them and after
a few days I finally received notice that they did
not have the item and could not ship. Refund supposed
to be made to my card.
VERY POOR PRACTICE. NOT RECOMMENDED.
I WILL NEVER USE THIS SITE AGAIN."
"When I order an item from them via Amazon.com, the status shows 1-2 days shipping. I never receive any emails from them. Itried to email them 5 times during the past 3 weeks and never got any reply.
On top of that their http://www.alphacrazecs.com/ site is non-functional.
Stay away from them!!!"