ResellerRatings
  • STORE REVIEWS
  • PRODUCT REVIEWS
preloader
2003-05-22
1/5
"DO NOT ORDER ANYTHING FROM THESE PEOPLE!!! I ordered a European release CD through Amazon's MarketPlace with this company. I ordered the CD on May 7th. Amazon emailed me and told me that AlphaCraze had agreed to ship the CD by the May 9th. This did not happen. Amazon told me to wait until May 19 to contact AlphaCraze. In the mean time I attempted to use their online order tracking system to obtain an order status. According to their web site, my order did not even exist on their system!! On May 16th I sent them an email regarding this issue. They replied saying to check the status again...lo and behold my order now shows in a pending state on their site. I replied to them and asked when this CD, which should have been shipped on the 9th was going to be shipped. It has been 3 days and I have recieved no reply from them. Inquiries to Amazon only produced an aplology form letter. My VISA bill comes in in a few days at which point I will have to go through the fun process of disputing the charge that they have placed on my card. Word of warning, just because Amazon ships responsibly, do not assume all of their business partners follow suit."

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Overall web site
Web site being easy to use
Speed of web site
Web site reliability
Helpful
Cool
Delete Review
Share

preloader

Merchant Member

5/5
"IMHO the Best of the Best! I was so sick and tired of being abused by other online e-tailers ( I don't need to describe it, we've all been there ...especially the ones in NYC/NJ, WTF is up with those guys??!) Then I found NewEgg about 2 years ago and all my online computer buying experiences have been fast, efficient and good deals since then. These guys make online computer part shopping a dream. If you can get if from Newegg, you don't need to look any more!"

Detailed Ratings

Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability
Helpful
Cool
Delete Review
Share