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Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
5/5

2015-06-05

"Cust service was great. Knowledgeable and helpful."


Verified
4/5

2015-06-04

"The experience started with messaging with Sal Ahmad. He was excellent hand helped me understand what I needed. He sent me a quote and by the end of the day I ordered. The shipping time, tracking, and delivery was great! The only reason I am "somewhat" satified is because there were 2 issues. 1) The evaporator coil casing was a bit crushed on the top. The shipping box was fine, but it appeared something heavy was thown on top of it and it bent the metal casing and pushed the casing into the aluminum tubing of the coil. It nicked the tube but did not dent or puncture it. I had my installer inspect it and he said it would be OK and he hand bent the metal case around to make it work. The second issue is the fact that in your detailed description of the condensor, it says the suction line fitting on the unit is 1 1/8. That is not true, it was 7/8 and required an reducer which I had to get last minute for the installer. Over-all though I am satisified and would buy again from you and recommend you to a friend. "


Verified
1/5

2015-06-04

"Never sent what I ordered. They canceled my order and did even let me know. I had to call them because when I check on it on-line it told me the order was inactive. They said what I ordered could not be shipped next day as I requested so they cancelled it. So I bought it at global and got it next day."


Verified
5/5

2015-06-03

"My brother and I own a bunch of rental properties. I've saved literally thousands of dollars being above to buy my own ac equipment. "


Verified
5/5

2015-06-03

"delivery was quick, accurate and customer service was great in dealing with one small error "


Verified
5/5

2015-06-03

"Quick, good price, new, and worked!"


Verified
5/5

2015-06-02

"Perfect. Much cheaper than going thru a local AC company. Great customer service and the ac unit works great."


Verified
5/5

2015-06-01

"Very professional and detail from start to finish on my order,I am very pleased with the service they provide.What a great customer service experience."


Verified
5/5

2015-05-31

"product arrived very fast and in good condition"


Verified
5/5

2015-05-30

"The furnace and a-coil got here. The furnace had slipped off the pallet and dented the bottom a little, but straightened it out and like new now. The furnace is nice and quiet when set up for two stage. Why they make you take it all apart to set it from 1 stage to 2 stage is kind of weird though, since it was bought a 2 stage for a reason. All in all Alpine was courteous and on the ball when questions needed to be answered. "


Verified
5/5

2015-05-30

"Great Price Great Product"


Verified
5/5

2015-05-30

"I couldn`t believe the service, very fast, and free delivery ! even the fed-ex driver was a very nice guy !
I am an hvac tech and will be doing purchases from alpine in the future ! thanks again!
steve kathcart
staten island, ny.
"


Verified
5/5

2015-05-29

"Had what I needed at a good price"

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Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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Verified
5/5

2015-05-29

"Very great delivery and very great customer service by both the oppointment specialist and the truck driver. "


Verified
5/5

2015-05-29

"Right price, quick delivery, easy installation"