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Product & services pricing
4.27/5
Chance of future purchase:
4.29/5
Shipping & packaging:
4.23/5
Customer service:
4.18/5
Return/Replacement policy:
4.12/5

Verified
2/5

2013-11-17

"My furnace is on back order, there should have been a notice before I purchased the unit. So now I am stuck waiting for the delivery date. They did offer to refund my entire order though, and gave an estimate delivery. I gave a low rating because all of the reviews I read were " received order in 3 days, fast service!!" And so that is what I was hoping for."


Verified
5/5

2013-11-17

"I was very satisfied the sight was easy to use. They did a follow up email letting me know when my order was shipped. The only thing is I think they should offer free shipping if you spend I certain amount "

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Overall product shipping and delivery process
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Verified
5/5

2013-11-17

"great product and service"


Verified
5/5

2013-11-17

"I received the heater when I expected to, which was good. I have not installed it yet, but will soon. I believe the heater will perform as I am hoping it will."


Verified
5/5

2013-11-16

"Alpine staff were very helpfull and helped me with the equipment I needed saving me hundreds of dollars.delivery was fast and efficient driver helped me put my new equipment under cover I wasvery happy with. The service and would reccomend alpine to my friends. Thank you. "

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
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Verified
5/5

2013-11-16

"Shipping was very quick, product was perfect. I've ordered from Alpine before and since and will continue to use Alpine. We own 5 rentals and Alpine keeps them up and running."


Verified
5/5

2013-11-16

"had a problem with a damaged product,it was taken car of with one phone call. THANK YOU DAVE"


Verified
1/5

2013-11-16

"The new igniter lasted only 11 days before failing. The original part lasted 11 years."


Verified
5/5

2013-11-15

"Order was processed and shipped to my satisfaction."


Verified
5/5

2013-11-15

"was very pleased by how fast we got this order is not installed yet
"


Verified
5/5

2013-11-15

"The product is working well, I can believe that Delivery so fast. I will order more of your product when I need in future. Thanks & appreciate!"


Verified
5/5

2013-11-15

"Order came in a short time from order and was as I ordered."


Verified
4/5

2013-11-14

"Working on a project that has a very specific deadline. I was assured the freight would ship on Thursday, however it shipped 2 days later, causing me to push the installation a full week, and in-turn delay the entire project. On a plus side, their customer service is great, and Peter was wonderful the entire time"


Verified
5/5

2013-11-14

"Very fast shipping and great price."


Verified
2/5

2013-11-14

"I ordered a furnace eight days ago and it has not even been shipped. I went through your company because you promised fast delivery."