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Product & services pricing
4.24/5
Chance of future purchase:
4.25/5
Shipping & packaging:
4.22/5
Customer service:
4.12/5
Return/Replacement policy:
4.07/5

Verified
5/5

2013-04-02

"Decent price, tax free, fast free shipping "


Verified
5/5

2013-03-31

"I've been buying our furnace filters from Alpine for about 3 yrs now. They consistently have great prices, excellent turnaround time, and their shipping costs are fine w/me, considering the quick delivery on regular shipping. Filters are packed well, and we've never had any problems. I'll order from them again, next time we run out! "


Verified
5/5

2013-03-30

"Very easy to install and tremendous product for the price. A little noisy during operation but the function otherwise is great."


Verified
5/5

2013-03-29

"Great products and prices; I've been an Alpine customer for several years and installed several of their units. customers are always satisfied."


Verified
5/5

2013-03-26

"when i started looking fora new heat pump. i thought it would be as tough as putting it in. The staff was very helpful with any questions i asked. and the site has every accessory and videos and documents on how to install there equipment they sell. this was really well put together site."

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Likelihood of customers making future purchases
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N/A

Verified
4/5

2013-03-26

"Had a problem with control panel an it was handled very professionally. Overall great experience. Technical support was great."

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Verified
1/5

2013-03-25

"They dropped the ball on my Aprilaire Humidifier order. Didn't ship it on-time and they didn't even bother to call me about it. I had wanted it sent 2 day air to have it for install. My installers showed up to install the unit and it wasn't here. They lost me about $225 on the deal because I had to buy it locally or get charged a trip fee for the HVAC gus to come to my home. Very lame service....."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2013-03-24

"Everything arrived in less than 5 business days without delay, damage, or disappointment. Business as it should be."


Verified
5/5

2013-03-24

"Quick and easy to order, prompt delivery, great product."


rtl
Verified
5/5

2013-03-23

"Website was easy to use with an intuitive interface and thorough description of different item(s). Ordered item was shipped promptly. I received email notification of shipment. Item was received in good condition, along with warranty and technical assistance contact information, should either be required in the future. Overall, an excellent online shopping experience."


Verified
5/5

2013-03-23

"Had a problem with the first product that was purchased and delivered, but Alpine's Customer Service Dept responded quickly, and took care of the problem. "


Verified
4/5

2013-03-23

"The heater/air conditioner arrived without any issues. However, we discovered in the installation instructions that we were required to have a grill, which was not included. Had we known when we bought the unit that it was not included we would have ordered it then, but we had to wait to put the heater in because of it.
It would be helpful to mention what all is required for each unit. A business that installs them all the time would know, but a homeowner purchasing only one usually isn't aware that it is not complete when ordering.
"


Verified
5/5

2013-03-21

"Great Experience. Very helpful staff."


Verified
1/5

2013-03-21

"Product arrived damaged. I took photos
"


Verified
5/5

2013-03-21

"Excellent service. Web page was very easy to use. They delivered the products quickly. I used them 3 times in a row. That's how happy i was with the service. Would highly recommend to others. "