"i was a very happy customer for a long time. lately i am not. Noting gets delivered on time or on dated date. some take two weeks even if it says 5 days . Today i am waiting for a delivery it should be here but i made a phone call for customer service because my item will be delivered on 8th of July on the green tracking staff . the item is purchased right hear in GA. and it was supposes to be delivered by the 6th when i purchased it now it will be delivered by 8th. i am disappointed really"

"I can typically find whatever I need, whenever. "

"Amazon is the Tesla of online sales. No one can beat their vast selection, seldom do I find a lower price and if you have a "Prime" account, 2 day shipping is free. "

"Get my 18000mAh 600 AMP Peak Car Battery Jump Starter from Amazon by search brand "AFENDO" (one of my friends recommend it). It works well at the moment at least. Good quality, nice materials.
"

"Well, I bought HP ink from Amazon. I installed it in my ALL in One 6180 printer, which worked perfectly until now, and the cartridges leaked and ruined the printer. I place a review and Amazon refused to post it, saying it went against their policy. I guess the truth is not allowed. Here is the review that they refused:
Ruined my printer. Leaked on first test. August 2015, August 3, 2015
By C. S. Bastian (San Diego)
Verified Purchase(What's this?)
This review is from: LD © Remanufactured Replacement for Hewlett Packard (HP) 02 Ink Cartridges Set of 6 : 1 Black C8721WN, Cyan C8771WN, Magenta C8772WN, Yellow C8773WN, Light Cyan C8774WN, Light Magenta C8775WN (Office Product)
This product should not be offered on Amazon. It has just ruined my printer. I may stop shopping on amazon if they do not offer to make good on replacement of my printer.
I will add, I am waiting to see how the resolve this with me, but am extremely disappointed in the refusal to post a honest review. There is nothing abusive in it, and this hurts my trust in the company.
Amazon apologized for my misfortune but will do nothing but replace the ink. Ink for a printer that no longer works. If I bought this ink from HP they would be replacing my printer. LD inks ruined my printer. and I now know my shopping on amazon comes with the same dangerous as buy from a stranger on craigslist. I have been a loyal shopper of Amazon and loved them up til now. A defective product manufactured to mimic HP destroyed my product. Looking back I don't see how this was not a counterfeit ink cartridges, as it registered as genuine HP, but is not. So is Amazon selling knock offs? Another question to consider. I plan on investigating this, and if there are violations pursue them.

"

"Amazon used to be my favorite place to shop and I recommended them to everyone. Here lately the past few experiences have been bad. I have all these promotional credits that I got for selecting a certain type of shipping. I went to use them today and it charged my credit card instead. I tried a different movie thinking I had done something wrong and it drained the gift card I had on there. I cancelled both orders and contacted customer support to find out that I could only use it to purchase the movie planes. After telling the lady to just remove the credits because I have no use for that movie she told me she added 5.00 in credits to my account to be used on whatever I wanted. I tried to use them and again it drained my gift card. I am done with Amazon."

"Powerful shopping paradise."

"I've placed many, many orders with Amazon.com since leaving the 'seller minefield' that is EBay, and have been 100% satisfied during those three years.

With fabulous customer service and a great return policy I have to wonder why Amazon's rating is so low? I believe it is because other sellers are posting fake reviews to lower Amazon's rating and bring their biggest competition down.

For instance geekbuying.com has a high rating, but Google them and you'll see that the real story does not match this rating whatsoever.

No, Amazon is the best, as are Costco, and unless they change their business practices, nothing can change that . . . long live the seller with integrity, plus the best prices and customer service!"

"Amazon has terrible policies. Especially their product review and return policy for sellers. Anyone in the world can go and give a product review on your product if there have ever purchased a product or not. What ends up happening is competition gives negative reviews under different names and agree customers about your policies make up negative reviews for revenge. As far as the return policy goes amazon sends you one email if a claim is opened and if you do not reply with in 7 days they give the buyer a full refund and let him keep the product no maker what the cost is or if there is actually something wrong with the product. Amazon should at least send more than one email it is easy to miss one email when you receive 10's of them from amazon daily, they should review the case before refunding, and should require the buyer to return the item before giving a refund. Ebay has much better return policy so if you want to sell stick to ebay. Amazon with suck away all your profits with their ridiculous policies"

"I am beyond disappointed with Amazon. I’ve purchased before and have spent a lot of money with you and this experience left a horrible taste in my mouth. I paid for next day shipping on this item. I waited the whole day and it never showed up. I call the next morning 7/16/2015 and Amazon said it was out for delivery. I needed this item for an event that was taking place that weekend. I waited and waited on 7/16/2015 and I had to end up calling them back. They finally confirmed with UPS that this package is likely lost in transit. “ I spoke with a supervisor name Catherine and she said that would ship out a unit that WOULD ARRIVE the next business morning. When they sent the order number for the replacement order, it showed that it wouldn’t arrive until the following week. When I called back, a manager came on the phone and said that the information provided was incorrect. This ruined the entire weekend and put a major strain on the event. This is by FAR the worst experience I’ve ever had with AMAZON!"

"Product was a misfit, Amazon asked me to pay for courier charges for return after follow ups. Very bad customer experience.

Purple Eyes Generic Aluminium Metal Bumper Frame Case Cover Pouch For One Plus One 1+1 Gold
Condition New
Order Date: 24 June 2015
Order #: ***-***-****-9886752"

"Used to be biggest Amazon.com Fan...convinced many family and friends to become a prime member but I am done after this experience...

Placed an ordered with next day shipping and 3 days later; there is no delivery and being told TOMORROW and TOMORROW by their department called customer service,"

"On June 11, 2015 I purchased what was advertised as a brand new Asus X99-E WS motherboard (MB) for $514.27 from an Amazon seller (not Amazon) named ANTOnline (ANT| see my review of them to get a clearer picture.) On June 15th, 2015 I received the MB, but it was not quite as described. The MB had been previously opened and then returned to inventory with a manufacturer's defect. This was discovered in less than 2 minutes after receiving the MB. I immediately began the returns process and truly wanted a replacement, not my money. ANT tried to screw me over royally, but due to Amazon's policies (and my adherence to them, to the letter,) ANT's attempts backfired, in a big way. My only real complaint about Amazon's policy on this matter, is how easy it is for a seller to manipulate Amazon's system and introduce delays into the process. The return process started on June 11th and that same day, within minutes of the return request, ANT began directing me to their website which asked for my personal email address, instead of using the Amazon returns/communications system. That is direct violation of Amazon's policy. Amazon requires sellers to use Amazon's system so that there is a record of all communications from both the seller and the buyer. This record is needed in the event an A-Z claim is filed and Amazon needs to investigate the issue. I contacted Amazon Customer service after the 2nd attempt to get the RMA using Amazon's system and refused to violate Amazon's policy. Amazon's CSR
filed the A-Z guarantee claim for me right then. At every step of the process ANT either refused to respond or waited as long as possible before responding (by reading other reviews of ANT, I see that is one of their "tricks" to get past the 30 day mark and then refuse the RMA on that basis.) I finally got an RMA and followed ANT's return instructions to the letter, shipped it out via UPS, and ANT received it on Friday, June 26 @ 9:41 AM signed for by Wood. They opened the box, then on July 2, called UPS to pick it and send it back to me as a refused package (neither Amazon nor I were aware of this as ANT did not tell anyone that they were refusing the RMA. This was also a violation of UPS policy, which states that a package may be refused up to 5 days after delivery IF the package WAS NOT OPENED. So they lied to UPS. They also lied and called me a liar, when they responded to my negative review on Amazon. ANT is run by liars, cons and cheats.) On July 6th Amazon honored the A-Z guarantee and refunded me $514.27 plus they had already refunded $30 for shipping the MB back to ANT and after the A-Z was honored and I discovered the second shipping charge for returning the refused MB back to me, they refunded that as well. Total refund of $562.27, which Amazon will in turn, collect from ANT. In addition to the refund, Amazon policy states that in the event that a refund is awarded through the A-Z Guarantee, the buyer not only gets the money, but also gets to keep the item(s) in question. So, for me, the result is that I get my money and a defective MB (that Asus replaced under warranty, so really, a free MB.) For ANT, the result is that they lose $562.27 and the MB plus they are 1 step closer to being kicked out of Amazon. Amazon claims to be and strives to be the most customer oriented ("customer-centric") business in the world, so sellers like ANT will eventually either lose too much money due to Amazon policies (which they agreed to when they signed on,) or be refused the privilege to sell through Amazon. While the process stressed me out, badly, that was due to ANT's practices, not Amazon's. Amazon stood behind me and the seller was punished. The only price I paid for my MB was the stress of dealing with ANT. Amazon's policies and their adherence to them, is why I shop on Amazon and buy from Amazon when I can. Just remember to only communicate with the sellers through Amazon's buyer/seller messaging system and you WILL BE PROTECTED if the seller tries to be dishonest, unethical, immoral, or any thing else in an attempt to screw you over. 5 stars to Amazon. I did, on a few occasions, need to talk to someone different due to the CSR not being able to clearly speak English nor understand what I was saying (it is very frustrating to ask or say one thing, then get response to something completely different,) but that is so common now, that I expect it (and unfortunately, the companies can't be blamed, because various discrimination laws prevent them from hiring only those who can speak clear, understandable English, even though that is a job requirement.) 1 star deducted for customer service due to language issues."

"Edit on 08/10/2015: In the past I always said that you can't beat Amazon customer service. No longer true for me, makes me wonder what is going on at Amazon. Amazon seems to be messing up more and more of late - poor packaging, items not as described from Amazon Warehouse deals, wrong items shipped and terrible customer service. It used to be easier, but not cheaper, to shop at Amazon than to buy from a local brick and mortar store but just not worth it anymore to me.

Only makes sense to me to buy items that cost less than ~$10 from Amazon or bargain priced items.

I plan on shopping online elsewhere and buying more locally. Many big box stores offer a free ship to store option. Seems easier to me to drive in to town to pick up purchases than to deal with the now, IMHO, terrible customer service from Amazon and then have to drive into town to drop the returns off at the UPS store or post office. Either way you end up doing a trip to town, why not buy for less locally or do a price match locally?

Mistakes happen, just part of life, what matters to me is how mistakes are handled. IMHO Amazon no longer is dealing with their mistakes in a timely and fair manner.

Guaranteed delivery dates are hit or miss, best Amazon seems to do is give you another month of Prime and more late deliveries.

BTW I don't plan on renewing my Prime subscription come renewal time. Always have had Prime set not to auto renew which is the closest you can get to canceling. Prime is not like a a big name warehouse store membership, they will refund the membership fee if you are not happy, Amazon will not refund the fee to unhappy customers. Amazon fails to provide what you paid for and still keeps the $99 Prime membership fee...

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Old Review:
By reading reviews of amazon.com here it seems that many still don't understand that anyone can be a third party seller on Amazon. IMHO buying from a third party seller on amazon, newegg, best buy, walmart or other etailers is like buying from an eBay seller. Safest to just buy products that are "sold and shipped by amazon.com" and skip buying from third party sellers that might be scammers.

I spend way too much at Amazon. Every once in a while they do make an error but so far errors have been resolved quickly and fairly with a friendly email or sometimes two.

Finally joined Prime about a year and a half ago. Orders get to me quicker and every now and then I watch some of the movies and TV shows that Prime members get for free. Selection of Prime videos is not great but oh well, you get what you get. Prime videos are an added benefit, not their main business.

Only difference I have noticed since joining Prime, other than the extra benefits like Prime instant video, is that packages leave the warehouse days sooner. Customer service is just as good as before I joined Prime, 5 star plus!

I tend to buy "Sold and Shipped by Amazon.com" products or every now and then something sold by a third party seller if Amazon is doing the shipping. Buying directly from third party Amazon sellers usually is, to me, like buying from someone selling stuff out of their bedroom on a famous Internet auction site.

Got to love Amazon's customer service, of all the etailers I have shopped at for many years not one has exceeded Amazon when it comes to customer service. If the little guys did half as well as Amazon I'd shop elsewhere more often as I would prefer to buy from small businesses instead of a big corporation.

A lot of small etailer's don't seem to have caught on how to do customer service and seem to want to start an argument rather than dealing fairly in a timely manner with issues. A recent issue I had with returning a product that was shipped in error from an etailer that specializes in selling closeout tools has reminded me just what a great job Amazon actually does. Almost seems to me as if the small etailers would rather people buy from Amazon rather than from them at times.

9 time out of 10 Amazon prices seem to be lower than local or what shows up on a Google search. I do get charged sales tax at Amazon but still Amazon is usually the cheapest unless some etailer is selling what I am looking for for a limited time special price.

Amazon has missed the promised delivery date a couple of time but a quick email to Amazon customer service has always resulted in a small cash credit being added to my account.


"

"I am done buying from Amazon. I used to get a lot of stuff through them but since they are trying to sell you Amazon Prime they don't ship it right away if you don't have Prime. I have no intention of paying for Prime. Before I used to receive things in a week or less from when I ordered it. My order wasn't even shipped until 16 days after I ordered it. Once it was shipped it only 4 days including a weekend. I can get things from China faster than that! That also means I am going to stop using their credit card."