"I purchased 2 of the AMD Ryzen 9 3900x, one for myself and one for my partner and received 2 of the AMD Ryzen 7 3800x instead. I was shocked so I contacted amazon support. The only options they offered me was a refund or to wait for the website to update. No clear timeline when I would receive an update, only seemed like the person was more interested in moving onto the next customer. It should be a straight forward exchange that I send back the wrong item and they send me the correct item that was advertised. Everything from my invoice to my confirmation email states I purchased the Ryzen 9 3900x, it seems like Bait and Switch selling tactic under Section 74.04 Canadian Law. "

"Placed an Order Aug 2
Delivery address specifies open 8:30am to 5pm
Delivered the order Aug 6 and 7 after 5 pm
Called Logistics and was told delivery guaranteed by 8 pm but not by 5pm
Cancelled the order

"

"I had stuff in my cart, my daughter took my phone and by mistake just cliked on chek out. Even if I purchased before with amazon, they sould ask for questions or verify before actually place the order. I wrote to them as soin as it was ordered but since then I only had a message on my answering machine sayingi wont get the order but no refund!! They ask me to call to talk to them but nothing seems to be done by now. At least give me the purchase and let me return it. I cannot believe that anyone taking my phone can make a purchase!!!!!! Lousy system."

"Hi,
I purchased the processor AMD 3900x, what I received was the AMD 3800x.
After talking with a supervisor for a good period of time, she decided to give me a 100% full refund on the product and also told me to keep the product as a courtesy gift from Amazon for the inconveniences caused. I verified this offer with her on chat at least three times to make sure I understood what she was saying.

I have the chat logs , the actual email from the supervisor, as well phone call recordings.

Today I also verified over the phone with 2 customer service reps, one also being a supervisor, this supervisor also confirmed the chat and the email regarding this 100 % refund. They were aware of this issue because my ticket was still open. I asked him to send me an email regarding today conversations. He also found it odd why the supervisor offered me such a generous offer. However he confirmed that is was right offer which was given by the supervisor.

A few minutes later I get the email from him telling me that I would have to return the item in order to be refunded. They completely ignored the chat and emails on what was actually discussed.

What happened to the courtesy gift you gave me over chat/email ?
I will for sure be taking legal action.

Thank you
"

"I'm sure I've missed many infuriating details, but TL;DR is that Amazon has pulled a bait and switch on an expensive processor and have been shipping customers a cheaper one, then doubling down and refusing to correct the orders for those calling in to have it corrected before shipment. Even in a case like mine where they're clearly costing me money.

I'll keep this as succinct as I can considering the headache I've been caused:

1 - I was looking to buy an AMD 3900X (12 core) CPU, Amazon had lowest price of the sales available at the time, and I have a Prime account, so I order from them.

2 - I hear from others that they ordered the same thing and are receiving the 3800X instead which is an 8 core CPU that's much cheaper, and the worst value of all of them available, it's an item that won't sell.

3 - I check my order, it still shows as "AMD Ryzen 9 3900X 12-core, 24-thread processor with Wraith Prism LED Cooler
Sold by: Amazon.com.ca, Inc.", but the link to the item now leads to the page for the 3800X, not what it said before.

4 - I call Amazon to make sure there is no problem with my order and this where the headache begins and doesn't end.

- After over 30 minutes and sitting there on wait, for time I lost track of, I'm hung up on. I clearly mentioned my problems and why cannot simply cancel my order; I have missed the sales from all other sources by ordering with Amazon, I have thousands of dollars in computer parts waiting on the processor, and even if I wanted to now buy it from the other sources they are out of stock so in a best case scenario all that's happened is Amazon has cost me a lot of money and time.

- Try #2 and the next supervisor pretty much confirms, despite my order stating 3900X 12 core processor, what I'm being shipped will be a 3800X 8 core processor. Then she argues with me for half an hour and keeps trying to convince me to cancel my order, even pulling the "in our terms and services we can do anything" card stating they're going to cancel my order. I had already explained to her why I can't just cancel, as I explained to the first supervisor. I made sure to mention to her it doesn't matter what any ToS or otherwise says if it breaks the country's laws, you cannot do a bait and switch in Canada/US. After going in circles with her saying many things which made no sense I eventually got her to agree NOT to cancel my order and see if anything can be done about correcting it. I was told I'd get a call back which will take up to 2 days. Did not happen.

- Try #3 & supervisor #3 insists that supervisors can never correct orders like this, that they literally do not have the option to, and that these orders are always just canceled and that's the only thing that will happen when he sends in a ticket. He insists there is no one in charge of these things which I can speak to. This sounded ridiculous so I wanted to see if I could get through to anyone.

- Try #4 & supervisor #4 states supervisor #2 called back and I missed the call, but call logs show zero missed calls. She tells me that the ticket sent in has no guaranteed response time, and that even though my item shipment date has been pushed back to earliest at August 22nd (showed as in stock when I ordered), that I cannot expect to have a response by then and that if I don't cancel my order it's my own problem when I receive the 3800X. Like all before she pushed as hard as she could for me to cancel my order despite the back and forth with me explaining my story for the 4th time... that's the response I got... "Wait for your response which you might not get by August to September when the item ships, if your item ships it's a 3800X not 3900X, and it's your problem". Not verbatim, but that was it. The conversation included nonsense such as "just buy it from somewhere else" after I clearly already explained I missed sales because of Amazon and those other locations are now out of stock, basically that I've been screwed over by this switch by Amazon.

Oh yes, an infuriating detail I forgot to mention... this item was up for an eternity before they changed the title, they knew about it for a very long, so at best it's extreme negligence on Amazon's part which has ended up costing who knows how many people how much money and time."

"Ordered a 3900X from Amazon July 20th and when I contacted Customer Service about the order they told me I would receive a 3800X. No offer of compensation. Just told to cancel my order or accept the 3800X. Bait and switch indeed! Very disappointed and frustrated with Amazon.ca. Buyer Beware. Cancelled my order."

"I am very appalled and disappointed in Amazon.ca at the moment. I purchased a Ryzen 9 3900X 12 core/24 thread CPU from Amazon at a good price on July 19th. The CPU that Amazon ended up delivering to me was a Ryzen 7 3800X, which is an 8 core/16 thread CPU. This is totally unacceptable. This is clearly Bait and Switch, whether it is accidental or not. How dare Amazon list a CPU at a certain price, and then send the customer something else when they buy it. I am not too impressed with Amazon at the moment, and this issue needs to be dealt with accordingly. I want the CPU I ordered and paid for. Not a different and less expensive model. "

"Great experience through Prime week!"

"Subject: INTELCOM EXPRESS GRIEVANCE

I have been an Independent Contractor driving as a courier with Intelcom Express since October 2018.

I have been working with broker Subhash Guru whose routes are in St. Albert. Station Manager Tony Scott said he thought it was a 'good fit' working under Subhash. He told me he wanted Subhash to have all of St. Albert, that Subhash was the "best courier Intelcom had". He has said this a number of times to Subhash and I both. I very much enjoy working with Subhash. He's kind, humble, fair, respectful. He works hard, he rarely complains, he is respected among his peers and he appreciates his drivers. But is terrified he will lose his job so he never speaks his mind with Tony. He has said this a number of times.

Sometime in December/January, Tony asked me to come into his office and said he was considering me for Warehouse Supervisor - nothing ever came of that. Around the same time he expressed his interest in friendship outside of business hours saying, 'You can call me anytime". On January 9, 2019, he sent me a text saying, "remember, you owe me a call" with this emoji "

"They really don't know what they are doing. I ordered 2 strollers, one I want to return so I printed out the label, went to Canada post and they won't accept it because the box is too big.. I called amazon and even talked with a supervisor named Cindy and said ups will contact me between 24-48 hours and its been 5 days since and nobody contacted me. I call again to find out Canada post and ups dont even do that they need to connect with a different company... omg I'm so mad with this service, they dont know what they are doing.. horrible service Amazon Canada. Just horrible ! "

"Might as well be talking to robots. Couldn't offer a basic partial refund for a price that dropped very soon after purchase. For a very heavy object that was delivery late despite their "guaranteed" delivery. That I obviously can't return and re-buy (as suggested by the rep) because, obviously, heavy object which would be a nightmare to return."

"I tried to make order but then I decided cancel it. I canceled my order before preparing and shipping items. Amazon accepted my cancellation but in 4 day Amazon charged my money from my bank account for the cancelled order. I spent much time for conversation with operator who sweared that they did not charge money but they did!!!! When I started to scream they suddenly realise that they charged money for the canceled order and I must wait for return my money back 5 business day!!! I am sorry but I am not credit organization to lend money! It was my last day when I used Amazon, I always have any trouble from them. With my previous order they sent me used item instead the new but take my money as for the new item. "

"Lies about free return policy. I was charged for returning a defective item"

"3rd time they went outside their 'guaranteed delivery date.' I was very patient before, this time I absolutely needed the items for a scheduled event the next morning. They don't have the courtesy to contact me about my package being delayed by possibly a week: I have to followup with them. By the time I do the courier is closed so they apparently can't do anything until morning. So I suggest fine call the courier in the morning and get this order cancelled because I don't want to see it at my door: I am told by supervisor she is coming in at 3pm and can call them then. But they may deliver package earlier in the day. I emphasis that is a waste for me as I will not be able to use it anymore and I don't want the hassle of printing out return labels and taking to courier office for mailing out: I am told to just refuse the package at door. THEY JUST LEAVE IT AT THE DOOR WITHOUT RINGING DOORBELL. what, am I suppose to stay sitting on the porch all morning to make sure I can refuse the carrier? I tell phone agent this and suggest she pass on info to a colleague or another supervisor with morning shift so they can do this cancellation with courier. I am told something so stupid that I am still reeling from it: 'you will have to callback tomorrow morning if u want this to happen. We are not allowed to share your data with apparently even our colleagues in the same company with same level of security clearance as us. So you need to call yourself in the morning and do all this followup yourself. Again. From scratch." Nothing said or done that can possibly assist me. Moreover, just seems will be more headache for me to go return useless product that I don't need anymore, and the running around involved early morning to find suitable replacement items for my event. I have swore and gotten angry maybe 3 times in past 30 years, this situation tops them all. No regard for cx pain, no feasible action plan to help them, keep repeating the same bad service and set untruthful delivery standards without remorse. I doubt it will happen but I hope they go out of business"

"This was the review I submitted which Amazon blocked:

"Item Comes With Cancer Warning Label. Why wouldn't they (the merchant) have posted the warning in the product description? I returned this item unopened."

Ethically, Amazon should and must have their merchants disclose safety hazards to people before a purchase. At the very least, they could help rectify this by not blocking consumer reporting on cancer warnings. The fact that this company prevented me from sharing safety information with customers like you (I have a photo of the label), is nothing less than psychopathic.

"