"I'm simply closing my account."
"Ordered vitamins. They came in good time, but they were left in our street post box in the extreme heat today. I brought the box to my kitchen table to open and upon opening the box a small bug came crawling out. I tried to catch it, but missed it and then noticed there were two more bugs in the box. Vitamins are sealed, but now I have a unknown bug in my house. Hope it was an ant and not a bed bug. Next time I'll have to open all Amazon boxes outside.
One of the vitamins specifically says to keep out of heat and in a cool place. The heat outside was 34 and it would have been much hotter in the street post box. Items that are sensitive to heat should be labeled on the outside of the box."
"What was once a convenient way to shop is no more. Orders not shipped, delivery deadlines missed and customer service that can do nothing but apologise without fixing the problem or even telling you what the issue is. They even have the audacity to charge in excess of $80.00 for the Prime membership with no intention of delivering on their service levels. My account has been cancelled and my advice is to steer clear of Amazon.ca"
"When a guaranteed delivery date is promised you have to adher to it. If it is going to take a month rather than next day put that on the screen. I will start returning anything late.
Also, when you send the wrong / damaged item, even on time, fix the issue, whatever it costs you."
"I contacted a seller about my order and they refused to answer my emails (3) properly. All they did was respond with the expected Delivery Date. I contacted Amazon.ca on June 13,2018 and they stated that a refund would be given. I have a transcript of the whole chat. I received no email confirmation that the a to z claim had been filed. I waited a week, contacted Amazon.ca again on June 20,2018 and again was given the same story as the week prior. Now they added that the system was down and the claim could not be processed the week prior, even though I was assured that it would be. Today June 22,2018 I contact Amazon again and was told the claim hadn't been filed until 2 days ago (June20,2018). The only reason being is that I MYSELF filed a claim. So really, their customer service people didn't do a damn thing about my issue! They keep saying "sorry" but that just doesn't cut it anymore. Once my refund is issued, I WILL be deleting my account and NEVER shopping on Amazon again. Very poor service and those who are suppose to do a job to deal with this type of issue, do not! I am royally PO!! "
"Myself and my wife are loving our Prime membership. We pretty much get everything other then groceries from Amazon. Haven't had any issues with shipping."
"I ordered something from Amazon.ca and it did not come by the date it said it would. I knew it could take a bit longer so I waited as it was coming from China. Then I contacted the seller and did not hear from him in the two days so I emailed him again. Still no answer from them. Even if they said sorry it is taking so long, can you give us a couple of days to see if we can find it. Not a word from them. Sold by: koas
So I contacted Amazon and they contacted me right away and it was taken care of with in 4 days. Thank you. "
"Somewhere along the way corporate greed overrules customer appreciation and service and unfortunately Amazon Canada has fallen slave to the Corp greedy wheel.
There has been a shift in customer care I have noticed since around Christmas 2017. Amazon.ca's customer service has becone nothing but scripted "we are so sorry" email template responses and their lack of care with when or how packages are shipped past to so-called will deliver by date leaves much to be desired.
I can honestly say I'm disgusted by their service and i have been using amazon since 98, way before they came to canada. "
" $41.15 for "Die Hard" in 4K...you've got to be **** **** me! No wonder why I canceled my Amazon Prime Membership earlier tonight...that along with "SPR" in 4K being overpriced. "
"My experience with Amazon.ca has been mixed. Lately, however, service has been very poor. Within the last year or so I have experienced many returns due to wrong or damaged products, fraudulent third party sellers and even an empty box upon delivery (they shipped the product box empty inside the amazon shipping box). Although I did receive a refund and I understand that mistakes do happen, it appears quality control and pre-shipping inspections are simply non existent.
Also, I don't believe so much all the positive product feedback that greatly outnumber the fewer and more critical reviews. Balanced and accurate opinions are the most difficult.
Several years ago, Amazon.ca used to be --for the most part and in my opinion-- a much better shopping experience than it is today.
For now, I am a very disappointed costumer forced to seek and favor other alternatives for my online shopping whenever possible, even if it means a less convenient shopping process.
"
"Do not waste your money on Prime. I believe I have had 1 of 11 items come in 2 days. The rest have been a week. Based on fulfillment centers, which are not fulfilling anything apparently. "
"Twice livery problems with the same week that Intercom Express did not deliver my parcels - on two different orders. Their reasons my driveway / front door was not accessible!!!! My address has been in existence for ~ 40 yrs. Canada Post doesn't have a problem; Purolator doesn't have a problem, nor does DHL, UPS. BUT WHY Intercom Express!!!! Twice this week but fourth time of having delivery problems with them. I specifically told Amazon.ca that I didn't have a problem with Canada Post and that it was my preferred delivery courrier. I have > 100s of orders with Amazon and problems started recently with Intercom Express - so why did they sign up with a company who doesn't have a good reputation to start off with. For ex today, I purchased a book at Chapters vs ordering it online even if there was a $5.00 difference. I told Amazon that I am starting to deal differently with the wholesaler vs Amazon and mark my words I AM..... Maybe if clients stop dealing with Amazon, they will change their tune....
."
"I've been around internet buying since 1992. Google was just getting going and Amazon Canada didn't have much stature. Zoom to 2018 and I have a lot of complaints towards Amazon CA. For the past few years they are not paying attention to detail. Stuff gets delivered damaged/already open returns/ beat up. Now if you are going to run a mail order business you can't ship people beat up products. Prime is quick until you purchase it and then delivery starts to take longer so they can try to leverage one day shipping out of you. I find purolator fast but they use Canada Post a lot to ok and they are not reliable. Mostly decent but nothing to write home about "
"This "Prime" package (a heater) arrived 6 days late and after 10-15 calls and messages to both Amazon.ca and Purolator leaving an old lady freezing and waiting in her apartment for the damn thing to arrive.
This is ridiculous service because Amazon uses these absolute incompetents at Purolator and then expects US (the customers) to go find out where our package went.
I promptly cancelled my Prime trial membership and will be buying my stuff from Walmart or other stores from now on
Thanks for nothing and..oh..people..why is Purolator still in business???!!1"
"I have seen several items way overpriced on Amazon.ca compared to the .com site. Exchange currently is about 25% and one item is 250% at amazon.ca/ They like to rip Canadians off."