ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

5/5

2012-09-13

"Fantastic customer service, extremely fast shipping, very pleased with the prints and frames. I am a satisfied repeat customer of American Frame and recommend them without reservation."


4/5

2012-09-13

"Generally, this order was up to AmericanFrame.com's usual high standards. However, the outer dimensions of the two mats for one painting were cut smaller than the normal 1/16 inch allowance to fit inside the frame's rabbet, making the mats too loose in the frame. When I called Customer Service, the lady was a bit defensive, and seemed to be implying that I didn't know what I was talking about. She kept talking about the necessity for the measurements I had given them to be accurate, but these particular measurements are established by AmericanFrame, not me! They are dependent on the size of the frame I order, and set by their online ordering system. Eventually, she did admit that during the busy holiday season, mistakes might have been made, but she failed to apologize for those mistakes. Not the best approach for a Customer Service Professional! She did indicate that if they had made a mistake, I could get a replacement...but since I didn't have enough turn-around time, I made do with what I had. I must emphasize that this is NOT typical of my experience with AmericanFrame.com...but it is nonetheless disappointing to encounter measurement errors in a business whose lifeblood is based on accurate measurements."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-09-12

"I like the deals that comes up once in a while. Like this free shiping one. And as such the rates on the mat boards especially the Crescent ones are the cheapest so far on the internet."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

5/5

2012-09-12

"Always good quality products at very reasonable prices. Have used them for years for my framing needs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-09-12

"I always have been very happy with the products I have bought from American frame. The products have come well packaged and in perfect condition. The shipping is prompt, and the one time i had a problem with one of the frame componets it was handled promply and in a very satifying manner. I will use American Frame for all my framing needs."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-09-11

"American Frame is my choice for framing my art on my own. Great products and prices!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-09-11

"american frame has always been completely professional!
they have never failed to come through with my orders, and I do not
shop for frames and related materials anywhere else!
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-09-11

"I have been using American Frame's printing service for several years now, and am very happy with it. The print job is excellent, and the prints always arrive in perfect condition due to the careful packaging. The service is prompt and I'm always pleased with how quickly I get my order."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-09-10

"My experience with AmericanFrame.com has been consistently excellent for the couple years I have bought frames and acrylic glazing from them. Their pricing, choices, quality, packaging, shipping, and service have been the best I've seen among their competitors. My clients are delighted with the end results. I have often recommended them to other artists and photographers."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-09-09

"Excellent- I have been getting frames from them for over a decade now. Wish they still listed the frame price per linear inch so you can do a quick price compare (instead of having to go all the way through the process)."


5/5

2012-09-08

"Fantastic! Package came quickly, frames are great quality and look really good. I will definitely order from them again. "

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-09-08

"Easiest online frame company to choose and create frames from. The frames arrive quickly packed very securely. I am a painter and order repeatedly from American Frame."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

5/5

2012-09-07

"Fair pricing. Fast service. And best of all, reliablility--the products are wonderful and I have never had a problem. AF has earned and deserves all of its stars!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

5/5

2012-09-07

"Great transaction yet again. Fast shipping and great packaging. I do wish there were a few more lower prices frames, but overall I can typically find something that fits my budget."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges
N/A

1/5

2012-09-07

"I received my order today, only 7 days from my order. I am very pleased with their service. The frames, mats, glass, etc. were as I expected and as-ordered. Everything fit well and I was able to assemble them in short order; they look very nice. I am very satisfied."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A