"Ordered product two weeks ago and have not received product yet and don’t know when I will get it"
"Excellent service and parts. "
"I placed an order on Saturday 11/2 and paid for it only for it to be canceled by the seller on Monday 11/4. The items showed that they had numerous in inventory. Now here, I am waiting for a refund."
"I was able to chat with a service agent to gain a little more information prior to ordering. The agent was super helpful. It was a very easy process."
"The wrong item was shipped to my home. The packaging was not in good enough shape to send the package back in so I was expected to provide shipping materials to return the incorrectly shipped item. This was not a small package. They had mistakenly sent me exhaust pipes for an 05 Mustang! This incurred costs that should not have been mine but they were unwilling to offset. "
"I call late in the evening and the representative was very knowledgeable and helpful."
"I elected to pick up my spark plugs instead of paying the shipping. The warehouse that I picked them up from was under construction. The gentleman that picked my parts was a hoot! Joking and keeping it light. I'll do more business with American Trucks simply because of this guy!!
Thanks for making buying parts fun!"
"Best costumer service out there."
"“American” Trucks is just a churn & burn, private equity, e-commerce money machine. One of many brands owned by Turn5 Inc. Happy to take your money but pray you done have an issue with your order. Customer support is outsourced and useless. I’ve spent over $5k with them and they’ll never get another dime from me or anyone i can warn about them. Last order was $3k; Big ticket items arrived in 2 days. Waiting two weeks for smaller but mission critical parts from that order to even be shipped. Tried phone, email, and chat support with ZERO results. Stay away from this company, find local suppliers with stateside resources and real people to help resolve issues. American Trucks is not that company."
"The swap out was quick n painless. Great fit and looks great. Time will tell how it holds up to PA roads. I have a blsck bumper so touch up is as easy as going to Walmart for a can of paint. "
"Easy to order, lots of choices, and fast shipping. My transaction was seamless and met my needs."
"Ordered a PPE transmission fluid bypass valve , was told by website if I paid the extra $7.99 for the better shipping it would be here by Friday , don’t have a delivery date now and I ordered the product 2 days ago , called up customer service and the girl was INCREDIBLY rude , did not make it anywhere , why show a delivery date and not even ship out my product on time ? "
"Love your selection,easy ordering arrived 2 days early thanks American Truck "
"My mechanic called me saying that the exhaust tips from the Flow Master were welded upside down! So he had to cut and re weld which charged me more! Running boards were also bent in a few places!! Not what you would expect. Probably still time ordering here"
"I ordered nerf bars and a bug shield from AT and received each quickly and in perfect condition. Both look great on my 2024 Ranger. I did have a question regarding the front bracket for the nerf bars and received immediate assistance when I called AT's rep. Nice products and GREAT customer service!"