"Received installed Enjoying "
"Ordered the Powerstop Z36 Front / Rear Rotor Pad kit after hearing great things about them. First time ordering from American Trucks, heard great things and they had the best price with free shipping. Shipping very fast, here in 2 days. However, they sent the wrong pads. Now I have to send half of the kit back rotors included in order for them to re-send out the correct hardware. Now have to wait another 5 or 6 days for them to process the return and send out the correct hardware. Very frustrating as I planned on doing these brakes today. Not a good first impression. Customer service told me what to do, but seemed in a rush to get off the phone and sounded like they could care less about my issues and frustration. "
"I like this website, however when I was doing a return a few months back, I never received the money from the return. It was only 12 dollars but still.
Otherwise, satisfied with the page and all the options for customizations on my truck. Will use again once I receive my exhaust "
"Everything was east and straight forward. Customer service was really great. Would recommend buying from here"
"Ordered an exhaust on Friday and was at my door Saturday, part was a perfect fit."
"I ordered a cold air intake and it got here in good tim8ng and it was a good price for a s good afe I take I will Definitely order more though here
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"When I ordered 2 battery heat shields from American Trucks, the site had me input the make and model of my truck. They said the shields are a fit with my truck batteries. They were not. I contact AT and requested a return with a prepaid label because it was their mistake. After some arguing on the chat, the agent said I would have a label in an hour. It never came. It took two additional chats, in which they kept moving the goal posts, imposing requirements never mentioned in their return policy, and telling me different stories at different times similar to a bureaucratic run around. Plus I had to dispute the charge on American Express to finally get a return label. When they eventually credited the return to my card, they did not reimburse the original shipping charge, so I again disputed the charge on AMEX and submitted transcripts of the 2 subsequent chats. AMEX credited my account for the original shipping to make me whole. I believe AT's business practices in this instance were deceptive and, if not for AMEX, I am not sure I would have received any refund. The whole endeavor took almost a month. Terrible company. This was my first and last order!"
"Spent a lot of time with the tech to get the right part (muffler) ordered but the wrong part came. My truck was already on a lift at the installers so I just told them to weld whatever they have to in order to make it work. Also, the description of the product didn't meet my expectations when installed. Not anywhere as loud as described."
"Shipped quick and fast. Product was priced well, fit great and was easy to install."
"I bought pre-owned tail light covers and they were in great condition. Shipping was quick as well. "
"It’s been over a week and I still haven’t received my refund .They sent wrong rim and took money out of my refund so I could send it back which I still haven’t gotten .Would really like to get my money back rim shows it was delivered back to the warehouse but never got a refund !!!!!! Bery unsatisfied "
"Fast arrival and exactly what I ordered. Love it"
"it was a better experience to work the company."
"I came across American Trucks by accident online. Decided to give them a try and was very pleased with the outcome. Received my order fast and it was packaged well. Will definitely be purchasing from them again in the future. Highly recommended."
"I placed an order it said it’ll be delivered 9/25 n I only got part of it .. "