"Everything on time and as expected."
"Jacob was really good... two deadbolts were back ordered with out any indication and he handle it promptly... This is my go to lock company now!
Thanks
Mike B."
"Shipping is fast and service is great"
"Excellent purchase experience"
"Excellent product, service and delivery"
"Ordered new door hardware for new patio door to match our existing front door. Exact match! Delivery time was exceptional!"
"great service parts worked perfect quick shipping"
"We were unable to find this item locally and were very pleased with the quality of the material. Thanks!"
"Exactly as promised! I was completely satisfied."
"Received the correct item in a timely manner."
"I needed some insight before I made a purchase. They answered my question and I bought their product. Worked out perfectly!"
"Received exactly what I ordered in a timely manner. Thank you!
"
"They get it right and back it up"
"I ordered more items to benefit free shipping but received an email a few days later saying I didn't qualify for free shipping. They didn't even offer to subtract the equivalent of the cost of US shipping from my international shipping costs. In the end, there was no point of ordering more than what I needed. :( I hate surprises like these."
"Had very good chat and got what I want and received on time
All is fine
Thanks
"
A rep from American Locksets, americanlocksets, has responded:
“Hi,
We're sorry about your experience, but our website clearly says on the checkout shipping tab that FREE SHIPPING is for USA orders only
(the exact words are: For shipping to Non-contiguous USA (AK, HI, PR, APOs) or Canada please continue with your order, We will contact you with shipping options. We will not charge your card until shipping is confirmed and authorized by you.)
American Locksets”