"Toooo soft for me, not soft enough for my husband. Seems like it is getting even softer. Must be putting pressure on a nerve because my toes were numb. Have been sleeping on the couch and it is going away. NOT FOR STOMACH SLEEPERS at all.
It was very easy to buy it, not so easy to see reviews. Like...any. We will probably return it. Figuring out where to go next."
"As advertised. Very helpful and knowledgeable staff. quick delivery."
"The mattress shipped within a week and is the most comfortable mattress that I have slept on."
"Extremely satisfied with the mattress. Problems with FedEx delivery - kept being delayed 3 consecutive days and FedEx eventually admitted to a damaged package. I explained the situation to Amerisleep and they shipped another mattress immediately, which was superb service. My only issue is that I had to contact Amerisleep for updates, they did not automatically contact me to keep me apprised of the status.
I would definitely recommend the mattress, and will buy from them again."
"Customer service is outstanding. The mattress feels of exceptional quality. The AS3 touted as the middle of the road for firmness feels quite firm to me. I can’t imagine how hard the AS1 must be. I’m not to the end of my 100 days yet but will likely get an AS4. "
"We had already one our research, but also went to local stores to try the mattresses there. We kept coming back to Amerisleep, in part due not only to the quality of the mattress, but also because of the high quality customer service! It was absolutely true! Customer service alerted me when they found 2 attempts to purchase this mattress then helped me validate out final choice as the best choice for us! Mattress arrived early, easy set up and super comfortable ! We chose AS3 as we have back issues. Definitely firm enough for us!"
"Perfect and the convenience of it is great"
"Wow! Customer service really great. Was able to expedite shipping of mattress. Thanks,"
"Amerisleep mattress is as good as advertised. Will probably get new sheets due to the thickness compared to our old spring mattress but it is well worth it being able to wake up with no back pain."
"The first night was great, then it became firmer and firmer. It's now like sleeping on a rock. The upside is there was no odor to the mattress.
I am updating my review as of now to 5 stars regarding the excellent customer service. I initially left a less than average review based on the firmer than anticipated A3 mattress. After I left that review I was contacted by Courtney in customer care and they are rectifying this by sending me a comfort layer to add to my mattress to address the overly firm issue. I'm hoping this will alleviate the hip pain I have experienced in my years. Thanks for caring!!"
"Great experience from start to finish! "
"Everything **** described by previous owners"
"Received a defective mattress. Submitted claim on first day, and had to contact Amerisleep twice in a three week time period regarding the claim. Apparently the claim was lost and no one took care of it. The claim was accepted but still that point I didn't want the mattress anymore. I did not like the mattress and multiple issues with customer service (inaccurate info or poor execution) I just wanted a refund. Refund process was easy though."
“Hello! We are so sorry to hear about the poor service you've received by us and I deeply apologize for the inconvenience and confusion. Please let us know if there is anything at all we can do to make your experience better. We are happy to help!”
"My mattress & frame came much sooner than I expected, ahead of the scheduled date I was given. Set up followed in a timely manner also. Have no complaints about the mattress. "
“Hello! Thank you so much for the glowing review! We love our customers and are so happy that you chose Amerisleep!”
"I was hesitant about the purchase. We had a king tempurpedic before we purchased this bed and loved it. I was hesitant because I usually think you get what you paid for. I loved the fact that we had 90 days to decide. My husband and I both love this Amerisleep bed! It was less than half the cost of the tempurpedic and has a longer warranty. We are more than happy!"
A rep from Amerisleep, Amerisleep, has responded:
“Hello! I am so sorry to hear about the discomfort you are experiencing on your mattress. I just created a request ticket for you in our system so we can reach out to you in a timely matter to figure out what is going on. We are happy to help and hope we can help you sleep more comfortably as soon as possible!”