"I made a very small order at this company which usually takes much larger orders. The person assisting was so helpful and accommodating. This is a great company!"
"This pen is very comfortable to use and the printing looks great. The price was great too."
"We were supposed to receive the shipment on June 25th Monday and we haven't received it yet. When we chat with customer service they advised us to call the customer service. When we called to the CS they said we should have called UPS and when we called UPS they told us they were going to give us a call. Now no body knows we still got charged and no help. Amsterdam is a scammer."
"I ordered for our nonprofit,ALL volunteer charity. Online service rep was helpful, and speedy, prices are the best out there for this high quality product. You have made a customer for life!"
"Overall im happy with how my pens came out though I have notices that there are a few with printing errors, and smudges. Also its hard to tell when you are designing them but I recommend leaning on the larger side when it come to the font. Mine looked Okay in the preview, but it small and hard to read on the pen. "
“We're sorry to hear this and want to help you out. We'll have an agent contact you for more details. We promise to do whatever it takes to satisfy you. Thank you for the feedback.”
"These pens look great, but some of them do not write, as well as the top/spring becomes disassembled very quickly due to friction/use. I have personally tightened each one, tested each pen, and even stored correctly/upright. It's disappointing when a customer goes to write a check out, and the brand new pen does not work or pops apart upon use.
If you are literally just using this pen as a giveaway, the price point is great, otherwise if you want to present them to fill out forms or write checks/notes, the engineers need to re-evaluate tolerances of the components that come together to not just make it look great, but work great! "
“We apologize about the problem and will have an agent contact you to get this resolved right away for you. You deserve the best we have to offer in products and service. Thank you for the review.”
"The company is very easy to work with. My only complaint is in the pens that use batteries for anything. The batteries unbelievably fast. That was a big disappointment. "
“We are requesting a company representative contact you for more details. Your order is 100% Satisfaction Guaranteed and we will make sure you're not anything less. Thank you for the review.”
"Say what you mean with style and pazzazz. Amsterdam is the best I've found. Great product at a great price. Expressing your message and getting the attention of those that use the product the most."
"Product turned out nice. Lots of compliments from club members."
"Great products at great prices. Fast shipping! Will definitely be using again "
"These are great boxes for the price. Arrived super fast. Don't hesitate."
"The imprint was out of register or something. It looked as if the ink was bleeding."
“We apologize about the final product result and would like to have this rectified for you. Please contact our customer service department. We offer 100% Satisfaction Guarantee on our products and want to make this right for you. Thank you for the feedback.”
"Our clients love these pens! Eyes glitter when I say "Please, help yourself to a pen." They look so fancy, and what's more, the Briarwood pens are good quality. The weight of the barrel and smooth ink make for a pleasurable writing experience. Bonus points for the stylus end being at the TOP of the barrel, rather than where you write. We've bought these several times and have to bump up our quantity each time. Those who have grabbed the pens before want more, and those who haven't "have heard what great pens you give out." Whatever keeps 'em coming back...."
"Sales Rep Pam Brooks was extremely helpful with our purchasing plans."
"Received the pens. Letters were missing from the website address. Replaced pens were given, were supposed to be expressed shippped to arrive on Sat June 2, for an event on June 3th. Never received them because THEY WERE NOT SHIPPED OUT UNTIL JUNE 4 and were received on June 5th. Called to complain and was given a discount of $11.81 which I consider an insult.
"
“We have reached out to this customer to apologize for the delayed order and with a resolution. We pride ourselves on our fast service so this complaint is taken very seriously for improvement. We value all our customer feedback. Thank you for the review.”
"I was pleased with the assortment of color and the printing of the pen."
A rep from Amsterdam Printing , amsterdamprinting, has responded:
“We are extremely sorry for the lost shipment and have requested an agent to contact you to re-issue a new order. We will make sure this order issue gets resolved asap. Thank you for the feedback.”