"I made a very small order at this company which usually takes much larger orders. The person assisting was so helpful and accommodating. This is a great company!"
"Service is excellent. Problems are easily resolved, in the rare instances when they occur. Amsterdam Printing Company is a good supplier with quick and reliable service."
"Easy to order online, arrived on time, good quality pen. The laser cut logo looks great, even on the small details, I'm very happy with this!"
"We have been a customer of Amsterdam's for many years and I have always been very pleased with our orders. In this case, we received the wrong color ink. It was important for us to have black rather than blue so I contacted customer service and was offered a 10% refund to keep the product we did not want. I refused that offer and was told that the only color in stock was the blue ink so I would have to wait until the end of July. I did accept the offer to ship back the wrong order and wait 3 months for the correct ink color to be shipped to us but after further consideration it seemed like there was a good likelihood that blue ink was the only option when I actually ordered but I was not notified. I contacted customer service again, was upset but the rudeness I received so told them to cancel my reorder and remove us from all email and mailing lists. At NO point did the customer service agents try to do anything to satisfy my concerns and they instantly said no problem to removing us from the contact lists. I did not feel like a very valued customer."
"I wanted 100 adorned with our fraternity chest and our reunion logo and needed them quickly. Your design system worked flawlessly and the results were spectacular. Everything arrived even faster than guaranteed. Well done!"
"order was done very quickly and came out better than we anticapated very thankful for your great work look forward to doing much more work with you and your company a special thanks to anthony who helped us get order done at a highly competive rate 5976579"
"At first it started off a little rocky (no pun intended), but the overall product was more than what was expected. Everyone on set was very appreciative and loved the design of the cups. They came in a timely manner, and the look of the final product was incredible. I am very pleased with the experience and highly recommend others to use this site for mass distribution of custom made products."
"These write better than the previous model we purchased. We give these to our customers to use with their phones and the love them!"
"The pens looked great until we looked at the writing. In the proof it was very legible but when the pens arrived everyone could barely read the phone number. It was barely legible to each individual we showed. Very disappointed on the quality of that part of the pen. "
“We aren't happy to find out the imprint isn't what you expected and will have an agent contact you. We stand behind our 100% Satisfaction Guarantee and will make sure we meet your expectations. Thank you for the review.”
"These are some of the best pen so have ever used. "
"I placed my order, never received a print approval and the product was recieved with the wrong web address. When I e-mailed my sales rep, I received one response asking if I had a packing slip (to which I responded) and the correspondence ended there. My order was approximately $500. I was incredibly disappointed. My company was relocating and I wanted these cups for the move. I will be ordering future promotional products elsewhere."
“We are extremely disappointed for your order experience and will have an agent reach out to have this amended. We value our customers and when an issue like this occurs, we take it very seriously. We will also review on our end to prevent future occurrences since our customers deserve only the best order experience possible. Thank you for the review.”
"I enjoyed designing my own pen and was very pleased with the outcome! Pens work great too."
"Amsterdam has been a pleasure to work with. Customer service was phenomenal. The agent, Piper, that worked with me was very helpful and pleasantly willing to help me make corrections. She was key to getting the agendas looking professional.
Thank you Amsterdam Printing!"
"Very happy with this product and quality of the work performed. Thank you"
"I purchased some shirts which turned out to be sized very differently from what I am used to, so I called customer service, expecting to have to go a few rounds with them to get my point across but instead they were very friendly and understanding and got me some new shirts ordered at no cost to me. Thanks!"
“We appreciate your positive feedback regarding our customer service agents. We're always going to be on your side when it comes to the best order experience possible. Thank you for trusting in us to do the right thing!”
"Everyone loved the pens! They look great and write really nice!"
A rep from Amsterdam Printing , amsterdamprinting, has responded:
“We have reviewed your complaint and would like to apologize about the stock issue with the black ink. We do value your business and your feedback greatly. We would also like to also apologize for leaving you feeling unappreciated. This pen is one of our best selling pens at this moment which has created this stock shortage. Our agent should have reviewed other pen options with available ink color you are seeking. Once again we are sorry this order experience didn't go well and hope that you will give us a second chance. Thank you again for your review.”